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pcsoftwareservices.com locked my computer


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2 replies to this topic

#1 jbs08

jbs08

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Posted 23 July 2012 - 06:39 PM

OK, I blew it.

Got scammed by pcsoftwareservices.com (website is still up and running). They called and told me they were from a MS affiliate and that my computer was generating error messages. Had me look at my events log which had thousands of entries. Since my computer had been crashing lately, I thought this was legit. Anyway, took me to their website, had me load some things, then said that I had terrible problems and needed their services to fix everything. Asked me to choose a plan and then wanted money sent via Western Union - big red flag. I pulled the plug on the computer and was about to hang up when they told me that I would not be able to start my computer without a password. WTFFFFFF. Eventually got them to give me a "temporary" password (1 2 3) so that I could log in and make a payment. Called their bluff and hung up before sending money and fortunately it turns out the temporary password is not temporary.

Anyway, I now get an initial log in screen requiring the password. When entered, everything starts normally. When I tried to do a system restore (Windows XP home edition), I get the message that I need administrator permission for that task. Don't have an original Windows XP reinstall CD and HP can't supply a new one. Downloaded Malware Bytes, but it looked like a program ran in the background during the install. Malware bytes did find a few problems but did not eliminate the log in issue or restore issue.

Suggestions on what to do next?
Thanks in advance for any help.

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#2 Orange Blossom

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Posted 23 July 2012 - 08:31 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#3 Orange Blossom

Orange Blossom

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Posted 24 July 2012 - 10:18 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic462325.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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