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Windows 7 failing to startup.

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2 replies to this topic

#1 sterry31


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Posted 23 July 2012 - 01:29 PM


I have been asked to try to fix a friends son's laptop. It is a Toshiba Satellite L655-S5150. When powering it up I get the Toshiba start up screen and I can hear the fan working. It seems to proceed normally then a screen comes up that says windows failed to start. A recent hardware or software change may be the cause. I am not aware of any changes to either one.

I get two choices. Launch start up repair(recommended) and start windows normally. With either choice it attempts to start up but then the screen stays black. I can move the cursor around normally but that is as far as it goes. I can get to the bios using f2. The version is 2.30 which appears to be the latest. I can also get to the advanced options. I have tried the repair your computer, safe mode, safe mode with networking, and safe mode with command prompt but it always ends up with the black screen. I am also able to get the the boot menu.

They don't have a boot disk or recovery disk for me to use. I have tried using another monitor with the same results. I have also tried unplugging the computer, removing the battery and pressing the start button for both 30 and 60 seconds with no success. I have done a little research and it sound like he may have the zero access root kit. I thank you in advance for any help.

S. Terry

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#2 Firefoxthebomb


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Posted 23 July 2012 - 01:35 PM

Hello and :welcome:

Since you think that the computer has the zero access rootkit then please follow the instructions below....

Please read the guide here on preparing logs


and then create a topic here


Good luck


Dell Precision T7810, Win10 64bit fully updated, Symantec Endpoint Protection,
Watchguard Firewall, Intel Xeon E5-2620v4 CPUs, Dual 8 Core Processors, 32GB Ram,
E5-2620v4 @ 2.10GHz X 2, AMD FirePro W4100 with 4 Screens, 500GB SSD Boot Drive,
Raid-1 Dual 2TB Sata 10000 rpm Hard Drives, DVD Burner, IE11, Opera, MBAM, MBSB, MBAE

#3 Orange Blossom

Orange Blossom

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Posted 23 July 2012 - 05:00 PM


I have reported your new topic to those who specialize in unbootable topics.

To avoid confusion, this topic is now closed and will be deleted later.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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