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Desktop icons rearranged after restart & internet connection stops after several hours


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11 replies to this topic

#1 PrimozPeterka

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Posted 23 July 2012 - 10:31 AM

Hello,

This is my first topic, so forgive me if i'm not exactly following the rules.
I have the exact same problem as discribed in this topic: http://www.bleepingcomputer.com/forums/topic461937.html

After a trojan (which is removed using Tdsskiller, gmer, Malwarebytes, Combofix & Kaspersky Internet Security 2012) i still have some problems:
- My desktop icons are rearranged after every restart.
- My computer loses the connection with the internet after several hours.

Can someone please help me?

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#2 Orange Blossom

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Posted 23 July 2012 - 04:46 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then post them in a reply to this topic by using the Add Reply button. Since you have run ComboFix, please include the ComboFix log in the reply.

If you can produce at least some of the logs, then please create the post and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, include the information that you were unable to produce the other logs, include the ComboFix log, and describe what happens when you try to create the other logs.

Please note that I am not a member of the Malware Removal Team and will not be assisting you in removing the infection. I'm simply helping you to post the information they need in order to assist you.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 HelpBot

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Posted 28 July 2012 - 10:35 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

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Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/462071 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows, you should not bother creating a GMER log.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 PrimozPeterka

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Posted 30 July 2012 - 02:31 AM

Hello,

The logs:
I also added an rkill.log from a while back.

Thanks for your help!

Attached Files

  • Attached File  gmer.log   733bytes   3 downloads
  • Attached File  DDS.txt   11.19KB   2 downloads
  • Attached File  rkill.log   486bytes   2 downloads


#5 Elise

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Posted 02 August 2012 - 04:04 AM

Hello, and sorry for the delay! My name is Elise and I'll assist you with this issue.

You mentioned you ran combofix, can you please post the c:\combofix.txt log?

regards, Elise


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#6 PrimozPeterka

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Posted 06 August 2012 - 05:46 AM

The combofix log has been removed by the user. Sorry.

#7 Elise

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Posted 06 August 2012 - 06:52 AM

This is not your own computer?

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


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#8 PrimozPeterka

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Posted 06 August 2012 - 07:34 AM

No, it's not mine. It's a friends computer.

The log:

ComboFix 12-08-05.02 - Gebruiker 06-08-2012 14:08:45.1.2 - x86
Microsoft® Windows Vista™ Business 6.0.6002.2.1252.31.1043.18.2038.965 [GMT 2:00]
Gestart vanuit: c:\users\Gebruiker\Desktop\ComboFix.exe
AV: Norman Security Suite *Enabled/Updated* {D038CA80-26F3-90BF-94AA-03C4D945E661}
SP: Norman Security Suite *Enabled/Updated* {6B592B64-00C9-9F31-AE1A-38B6A2C2ACDC}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((( Andere Verwijderingen )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\GEBRUI~1\AppData\Local\Temp\ppcrlui_4016_2
c:\users\Gebruiker\AppData\Local\Temp\ppcrlui_4016_2
.
.
(((((((((((((((((((( Bestanden Gemaakt van 2012-07-06 to 2012-08-06 ))))))))))))))))))))))))))))))
.
.
2012-08-06 12:18 . 2012-08-06 12:18 -------- d-----w- c:\users\Default\AppData\Local\temp
2012-07-20 12:25 . 2012-07-20 12:25 -------- d-----w- c:\users\Gebruiker\AppData\Roaming\Malwarebytes
2012-07-20 12:24 . 2012-07-20 12:24 -------- d-----w- c:\programdata\Malwarebytes
2012-07-20 12:24 . 2012-07-20 12:24 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-20 12:24 . 2012-07-03 11:46 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-17 08:25 . 2012-07-23 14:41 116189 ----a-w- c:\windows\system32\drivers\klin.dat
2012-07-17 08:25 . 2012-07-23 14:41 98168 ----a-w- c:\windows\system32\drivers\klick.dat
2012-07-17 08:23 . 2012-08-06 12:21 -------- d-----w- c:\programdata\Kaspersky Lab
2012-07-17 08:23 . 2012-07-17 08:23 -------- d-----w- c:\program files\Kaspersky Lab
2012-07-16 12:11 . 2012-07-17 09:28 -------- d-----w- c:\users\Gebruiker\AppData\Roaming\xsecva
2012-07-11 01:05 . 2012-06-13 13:40 2047488 ----a-w- c:\windows\system32\win32k.sys
2012-07-10 20:29 . 2012-06-05 16:47 708608 ----a-w- c:\program files\Common Files\System\ado\msado15.dll
2012-07-10 20:29 . 2012-06-05 16:47 1401856 ----a-w- c:\windows\system32\msxml6.dll
2012-07-10 20:29 . 2012-06-05 16:47 1248768 ----a-w- c:\windows\system32\msxml3.dll
2012-07-10 20:29 . 2012-06-04 15:26 440704 ----a-w- c:\windows\system32\drivers\ksecdd.sys
2012-07-10 20:29 . 2012-06-02 00:04 278528 ----a-w- c:\windows\system32\schannel.dll
2012-07-10 20:29 . 2012-06-02 00:03 204288 ----a-w- c:\windows\system32\ncrypt.dll
.
.
.
((((((((((((((((((((((((((((((((((((((( Find3M Rapport ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-08-03 09:46 . 2012-04-10 20:39 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2012-08-03 09:46 . 2011-05-20 09:52 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2012-07-17 09:33 . 2009-09-23 22:57 279552 ----a-w- c:\windows\system32\services.exe
2012-06-02 22:19 . 2012-06-21 20:34 53784 ----a-w- c:\windows\system32\wuauclt.exe
2012-06-02 22:19 . 2012-06-21 20:34 45080 ----a-w- c:\windows\system32\wups2.dll
2012-06-02 22:19 . 2012-06-21 20:33 35864 ----a-w- c:\windows\system32\wups.dll
2012-06-02 22:19 . 2012-06-21 20:33 577048 ----a-w- c:\windows\system32\wuapi.dll
2012-06-02 22:19 . 2012-06-21 20:34 1933848 ----a-w- c:\windows\system32\wuaueng.dll
2012-06-02 22:12 . 2012-06-21 20:34 2422272 ----a-w- c:\windows\system32\wucltux.dll
2012-06-02 22:12 . 2012-06-21 20:33 88576 ----a-w- c:\windows\system32\wudriver.dll
2012-06-02 13:19 . 2012-06-21 20:33 171904 ----a-w- c:\windows\system32\wuwebv.dll
2012-06-02 13:12 . 2012-06-21 20:33 33792 ----a-w- c:\windows\system32\wuapp.exe
.
.
((((((((((((((((((((((((((((((((((((( Reg Opstartpunten )))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Nota* lege verwijzingen & legitieme standaard verwijzingen worden niet getoond
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"ISUSPM Startup"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2005-08-11 249856]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="RtHDVCpl.exe" [2007-02-15 4390912]
"Acer Empowering Technology Monitor"="c:\windows\system32\SysMonitor.exe" [2006-11-15 319488]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-01-02 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-01-02 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-01-02 133656]
"BrStsWnd"="c:\program files\Brownie\BrstsWnd.exe" [2008-10-17 1086768]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2011-06-09 254696]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]
"AVP"="c:\program files\Kaspersky Lab\Kaspersky Internet Security 2012\avp.exe" [2011-04-24 202296]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2007-1-2 210520]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\KasperskyAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Svc\S-1-5-21-1852376588-3243627419-1660318088-1000]
"EnableNotificationsRef"=dword:00000001
.
R3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [x]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\Common Files\Adobe\ARM\1.0\armsvc.exe [x]
.
.
--- Andere Services/Drivers In Geheugen ---
.
*NewlyCreated* - WS2IFSL
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Inhoud van de 'Gedeelde Taken' map
.
2012-08-06 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\system32\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-10 09:46]
.
2012-08-06 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-12-23 11:01]
.
2012-08-06 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-12-23 11:01]
.
.
------- Bijkomende Scan -------
.
uStart Page = hxxp://www.google.nl/
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mStart Page = hxxp://nl.intl.acer.yahoo.com
uSearchURL,(Default) = hxxp://uk.rd.yahoo.com/customize/ycomp/defaults/su/*http://uk.yahoo.com
IE: E&xporteren naar Microsoft Excel - c:\progra~1\MICROS~1\OFFICE11\EXCEL.EXE/3000
IE: Toevoegen aan Anti-Banner - c:\program files\Kaspersky Lab\Kaspersky Internet Security 2012\ie_banner_deny.htm
Trusted Zone: rdw.nl\diensten
Trusted Zone: vwe.nl\diensten
TCP: DhcpNameServer = 10.0.0.2
.
- - - - ORPHANS VERWIJDERD - - - -
.
HKLM-Run-eRecoveryService - (no file)
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-08-06 14:25
Windows 6.0.6002 Service Pack 2 NTFS
.
scannen van verborgen processen ...
.
scannen van verborgen autostart items ...
.
scannen van verborgen bestanden ...
.
Scan succesvol afgerond
verborgen bestanden: 0
.
**************************************************************************
.
------------------------ Andere Aktieve Processen ------------------------
.
c:\windows\system32\conime.exe
c:\acer\Empowering Technology\ePerformance\MemCheck.exe
c:\windows\system32\Autoserv.exe
c:\program files\Common Files\Autodata Limited Shared\Service\ADCDLicSvc.exe
c:\program files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
c:\program files\TeamViewer\Version7\TeamViewer_Service.exe
c:\windows\RtHDVCpl.exe
c:\acer\Empowering Technology\eRecovery\eRecoveryService.exe
c:\acer\Empowering Technology\eSettings\Service\capuserv.exe
c:\windows\system32\igfxsrvc.exe
c:\windows\system32\WUDFHost.exe
c:\program files\TeamViewer\Version7\TeamViewer.exe
c:\program files\TeamViewer\Version7\tv_w32.exe
c:\program files\Windows Media Player\wmplayer.exe
c:\program files\Windows Media Player\wmpnscfg.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\program files\HP\Digital Imaging\bin\hpqSTE08.exe
c:\windows\servicing\TrustedInstaller.exe
c:\program files\teamviewer\version7\TeamViewer_Desktop.exe
.
**************************************************************************
.
Voltooingstijd: 2012-08-06 14:30:46 - machine werd herstart
ComboFix-quarantined-files.txt 2012-08-06 12:30
.
Pre-Run: 11.666.317.312 bytes beschikbaar
Post-Run: 11.727.241.216 bytes beschikbaar
.
- - End Of File - - 0840A307216EB2409E4BEDCA0D70E7C8

#9 Elise

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Posted 06 August 2012 - 08:07 AM

Did the desktop rearrangement somehow happen after running combofix?

How is the internet connection problem at this point?

regards, Elise


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#10 PrimozPeterka

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Posted 08 August 2012 - 12:53 AM

The problems are still there.

#11 Elise

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Posted 08 August 2012 - 02:23 AM

Does the computer always lose connection after the same amount of time passes? Before you lose connection, does the internet work as it did before? Also, when exactly did this problem start, any idea what triggered it?

regards, Elise


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#12 Elise

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Posted 16 August 2012 - 07:14 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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