Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows update not working error 80073712


  • Please log in to reply
6 replies to this topic

#1 RedWyvern

RedWyvern

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:06:37 AM

Posted 23 July 2012 - 05:55 AM

Originaly I had the same 3 updates continually installing everytime I logged on. They were sucessful in update history but kept comming back. I ran the system rediness tool, but it didn't help. I ran the microsoft fix it soultions for windows update normal then aggressive. Now I get this error while checking for updates. I tried to run sfc /scannow and then sfc /verifyonly but get the following error: windows resource protection could not perform the required operation. I also tried to install the latest service pack got the following error: error_sxs_componet_store_corrupt(0x80073712).
When I look at programs->installed updates nothing listed, also when I look at programs->turn on/off windows features nothing listed.
Thanks for the response.

BC AdBot (Login to Remove)

 


#2 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:05:37 AM

Posted 23 July 2012 - 07:08 AM

Service pack update problems are difficult to solve. Do you have your win 7 DVD?

Your system readiness tool log should be here

C:\Windows\Logs\CBS\CheckSUR.log

Post the contents of the log

Edited by narenxp, 23 July 2012 - 10:52 AM.


#3 RedWyvern

RedWyvern
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:06:37 AM

Posted 23 July 2012 - 10:50 AM

it is Win 7 Ultimate 32bit, and the cd is at the house I will be able to get to it this weekend currently out of town.

Here is the log for System Readiness:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 15.0
2012-07-22 20:00

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CSI Unable to Query Store Version 0x00000002

Summary:
Seconds executed: 331
Found 1 errors
CSI Unable to Query Store Version Total count: 1

Thanks,
Red

#4 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:05:37 AM

Posted 23 July 2012 - 10:56 AM

System readiness tool has failed and sfc /scannow doesnt start.

Click on startmenu and type

cmd

Right click on it and select run as administrator and run this command

chkdsk /r

Press Y to schedule it on next reboot

Allow chkdsk to run and see if that helps

Create a new user account and see if it helps

If neither works we have to try a repair install

good luck

Edited by narenxp, 23 July 2012 - 10:57 AM.


#5 RedWyvern

RedWyvern
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:06:37 AM

Posted 23 July 2012 - 03:20 PM

Ran check disk /r, retried win update (same error), sfc /scannow (same error), Readiness tool (same error).

Made a new account and had the same results.

Red

#6 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:05:37 AM

Posted 23 July 2012 - 08:50 PM

I would suggest you to try a repair install with your Operating system DVD

Edited by narenxp, 23 July 2012 - 08:50 PM.


#7 RedWyvern

RedWyvern
  • Topic Starter

  • Members
  • 18 posts
  • OFFLINE
  •  
  • Local time:06:37 AM

Posted 29 July 2012 - 09:56 AM

When I try to do a upgrade intall I get the following:
The following issues are preventing Windows from upgrading. Cancel the upgrade, complete each task, and then restart the upgrade to continue.


Your current version of Windows is more recent than the version you are trying to upgrade to. Windows cannot complete the upgrade.


Windows needs to be restarted so necessary changes to system files can be made before continuing.


Upgrading Windows will affect the following devices and/or programs:


These devices might not work properly after the upgrade. Before upgrading, we recommend updating the drivers for these devices. Cancel the upgrade, open Control Panel and search for "update device drivers", or go to the device manufacturer's website to search for updated drivers.
USB Virtualization: USB Virtualization Stub Driver
These programs might not work properly after the upgrade. We recommend uninstalling these programs before upgrading. Cancel the upgrade, open Control Panel, and search for "uninstall a program". (Note: Programs marked as * can be safely reinstalled after the upgrade.)
iTunes (Please deauthorize computer prior to upgrade)
Intel PROSet/Wireless *




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users