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Win7 fine in Safe Mode, extremely slow responses in Normal Mode.


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11 replies to this topic

#1 kurt.hansen

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Posted 22 July 2012 - 09:05 PM

Hi,

About two months ago my HP Pavilion 6654y Win7, 8GB, etc.,
started running extremely slowly in Normal Mode. It takes several minutes to respond to mouse clicks, etc.
Basically, it just hangs. But it runs "ok" for a minute or two while still rebooting.

In Safe mode it runs just fine.


I've tried everything I can think of to narrow down the problem, to no avail,
including numerous scans such as AVG, Malwarebytes, Trend Micro Housecall.
Installed UnHackMe to check for rootkits. Even got Reimage and ran it several times.

I've used CCleaner to clean things up, and also to clear out Startup programs
and disable most scheduled tasks, as follows,
(though it is confusing to me since I still see some of the process when started up in Normal Mode):

Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
Yes HKLM:Run KillProcess Orange Lamp Software Solutions "C:\Program Files (x86)\KillProcess\KillProcess.exe"
Yes HKCU:Run HydraVisionDesktopManager AMD "C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe"
No Startup User Stickies.lnk Zhorn Software C:\PROGRA~2\Stickies\stickies.exe
No Startup User OpenOffice.org 3.3.lnk C:\PROGRA~2\OPENOF~1.ORG\program\QUICKS~1.EXE
No Startup User 1-Click Answers.lnk Answers Corporation C:\PROGRA~2\1-CLIC~1\answers.exe
No Startup Common TitleTime.lnk Roger Sondermann C:\PROGRA~2\TITLET~1\TiTime.exe
No Startup Common Orbit.lnk C:\PROGRA~2\ORBITD~1\orbitdm.exe
No Startup Common Big Stretch Reminder Program.lnk BigStretch C:\PROGRA~2\MONKEY~1\BIGSTR~1\BIGSTR~1.EXE
No Startup Common APC UPS Status.lnk Schneider Electric C:\PROGRA~2\APC\POWERC~1\Display.exe
No Startup Common 1-Click Answers.lnk Answers Corporation C:\PROGRA~2\1-CLIC~1\answers.exe
No HKLM:Run vProt "C:\Program Files (x86)\AVG Secure Search\vprot.exe"
No HKLM:Run TkBellExe RealNetworks, Inc. "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osboot
No HKLM:Run SunJavaUpdateSched Sun Microsystems, Inc. "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
No HKLM:Run SmartMenu C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
No HKLM:Run QuickTime Task Apple Inc. "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
No HKLM:Run PDF Complete PDF Complete Inc C:\Program Files (x86)\PDF Complete\pdfsty.exe
No HKLM:Run PC Pitstop PC Matic Reminder PC Pitstop LLC C:\Program Files (x86)\PCPitstop\PC Matic\Reminder-PCMatic.exe
No HKLM:Run nmctxth Cisco Systems, Inc. "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
No HKLM:Run Microsoft Default Manager Microsoft Corporation "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
No HKLM:Run Malwarebytes' Anti-Malware Malwarebytes Corporation "C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray
No HKLM:Run LogitechQuickCamRibbon "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
No HKLM:Run Lexmark X83 Button Monitor Jetsoft Development Company C:\PROGRA~2\LEXMAR~1\ACMonitor_X83.exe
No HKLM:Run Lexmark X83 Button Manager Jetsoft Development Company C:\PROGRA~2\LEXMAR~1\AcBtnMgr_X83.exe
No HKLM:Run iTunesHelper Apple Inc. "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
No HKLM:Run Info Center PC Pitstop LLC C:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe
No HKLM:Run hpsysdrv Hewlett-Packard c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
No HKLM:Run HP Software Update Hewlett-Packard C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
No HKLM:Run googletalk C:\Program Files (x86)\Google\Google Talk\googletalk.exe /autostart
No HKLM:Run Google Desktop Search Google "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
No HKLM:Run Freecorder FLV Service Applian Technologies, Inc. "C:\Program Files (x86)\Freecorder\FLVSrvc.exe" /run
No HKLM:Run EvtMgr6 Logitech, Inc. C:\Program Files\Logitech\SetPointP\SetPoint.exe /launchGaming
No HKLM:Run Display Schneider Electric C:\Program Files (x86)\APC\PowerChute Personal Edition\DataCollectionLauncher.exe
No HKLM:Run ConnectionCenter "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
No HKLM:Run Conime %windir%\system32\conime.exe
No HKLM:Run BCSSync Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
No HKLM:Run APSDaemon Apple Inc. "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
No HKLM:Run AppleSyncNotifier Apple Inc. C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
No HKLM:Run Adobe Reader Speed Launcher Adobe Systems Incorporated "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
No HKLM:Run Adobe ARM Adobe Systems Incorporated "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKCU:Run YahooImapConnector Bravura Software LLC "C:\Program Files (x86)\Bravura\Yahoo IMAP Connector\YahooImap.exe" /runtray
No HKCU:Run Xmarks Xmarks.com C:\Program Files (x86)\Xmarks\IE Extension\xmarkssync.exe -q
No HKCU:Run WLSync "C:\Program Files (x86)\Windows Live\Mesh\WLSync.exe" /background
No HKCU:Run swg Google Inc. "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run SpeedUpMyPC Uniblue Systems Ltd "C:\Program Files (x86)\Uniblue\SpeedUpMyPC\launcher.exe" -d 20000
No HKCU:Run Skype Skype Technologies S.A. "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
No HKCU:Run Sidebar Microsoft Corporation C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
No HKCU:Run OfficeSyncProcess Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\MSOSYNC.EXE"
No HKCU:Run My Media Converter Notice C:\Program Files (x86)\ConsumerSoft\My Media Converter\MyMediaConverterNotice.exe
No HKCU:Run msnmsgr "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
No HKCU:Run MaxiDisk "C:\Program Files (x86)\Uniblue\MaxiDisk\launcher.exe" delay 20000
No HKCU:Run Logitech Vid Logitech Inc. "C:\Program Files (x86)\Logitech\Vid HD\Vid.exe" -bootmode
No HKCU:Run HLBackupScheduler C:\Program Files\Backup Assistant Plus\V CAST Backup Scheduler.exe
No HKCU:Run Greenshot "C:\Program Files (x86)\Greenshot\Greenshot.exe"
No HKCU:Run DriverScanner Uniblue Systems Limited "C:\Program Files (x86)\Uniblue\DriverScanner\launcher.exe" delay 20000
No HKCU:Run DisplayFusion "C:\Program Files (x86)\DisplayFusion\DisplayFusion.exe"
No HKCU:Run CrossLoop CrossLoop "C:\Users\kurt\AppData\Local\CrossLoop\CrossLoopConnect.exe" -ap=crossloop -port=5910 -udp=www.CrossLoop.com -webserver=server.crossloop.com -webservice=www.crossloop.com -startup=server -minimize
No HKCU:Run Backblaze "C:\Program Files (x86)\Backblaze\bzbui.exe" -quiet



Early on, I uninstalled Chrome and AVG thinking one of their updates might be the culprit.

So, I'm stumped! I've downloaded HiJackThis, Speccy, MiniToolBox, etc.,
though I do not know what order to use them in to provide the information you really need.

Your expertise will be greatly appreciated!
thanks,
Kurt

Edited by hamluis, 25 July 2012 - 09:13 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 jhayz

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Posted 23 July 2012 - 01:37 AM

Please run Minitoolbox and include the

List Installed Programs

. Check HP desktop if it comes with a diagnostic test within windows or BIOS utility for memory sticks and hard drive and try running the complete test. Please post back if there are no such features as they would be provided. Try also doing some house cleaning for some dust and bunnies to make sure thermal events is not contributing to the problem.

Tekken
 


#3 kurt.hansen

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Posted 23 July 2012 - 09:11 PM

hi

i ran the bios tests a while back but don't recall the exact results. nothing jumped out that i recall. will poke around for HP tests.

i have the case with the side off to keep it cooler and do a non-contact vacuuming of the dust periodically. i guess in safe mode it might run cooler with the video card not being driven much, no bunnies to be seen. it's been opened up like this pretty much from when i got the machine 18 months ago.


for now, here's the results of minitoolbox:

thanks!
Kurt


MiniToolBox by Farbar Version: 22-07-2012
Ran by kurt (administrator) on 23-07-2012 at 21:08:15
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

=========================== Installed Programs ============================

µTorrent (Version: 3.0.0)
1-Click Answers
64 Bit HP CIO Components Installer (Version: 7.2.8)
AccuWeather SideShow Gadget (Version: 1.0.0)
ActiveCheck component for HP Active Support Library (Version: 3.0.0.3)
Ad-Aware Antivirus (Version: 10.2.21.3698)
Ad-Aware Browsing Protection (Version: 0.9.0.2)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.265)
Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe kuler (Version: 2.1)
Adobe Reader 9.5.1 (Version: 9.5.1)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Amazon MP3 Downloader 1.0.10
AMD Drag and Drop Transcoding (Version: 2.00.0000)
Answers.com Toolbar (Version: 6.3.2.17)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
Applian Director (Version: 2.1)
Application Verifier (x64) (Version: 4.1.1078)
ATI AVIVO64 Codecs (Version: 11.6.0.51125)
ATI Catalyst Install Manager (Version: 3.0.804.0)
Audacity 1.3.14 (Unicode)
Auslogics BoostSpeed (Version: 5.3)
Auslogics Disk Defrag (Version: version 3.4)
Backblaze
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Beyond Compare Version 3.2.4
Big Stretch Reminder v1.7 (Version: 1.7)
Blackhawk Striker 2 (Version: 2.2.0.95)
Bonjour (Version: 3.0.0.10)
bpd_scan (Version: 3.00.0000)
Build-a-lot 2 (Version: 2.2.0.95)
BurnAware Free 3.5
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Graphics Previews Common (Version: 2010.1125.2142.38865)
Catalyst Control Center InstallProxy (Version: 2010.1125.2142.38865)
Catalyst Control Center Localization All (Version: 2010.1125.2142.38865)
ccc-core-static (Version: 2010.1125.2142.38865)
ccc-utility64 (Version: 2010.1125.2142.38865)
CCC Help Chinese Standard (Version: 2010.1125.2141.38865)
CCC Help Chinese Traditional (Version: 2010.1125.2141.38865)
CCC Help Czech (Version: 2010.1125.2141.38865)
CCC Help Danish (Version: 2010.1125.2141.38865)
CCC Help Dutch (Version: 2010.1125.2141.38865)
CCC Help English (Version: 2010.1125.2141.38865)
CCC Help Finnish (Version: 2010.1125.2141.38865)
CCC Help French (Version: 2010.1125.2141.38865)
CCC Help German (Version: 2010.1125.2141.38865)
CCC Help Greek (Version: 2010.1125.2141.38865)
CCC Help Hungarian (Version: 2010.1125.2141.38865)
CCC Help Italian (Version: 2010.1125.2141.38865)
CCC Help Japanese (Version: 2010.1125.2141.38865)
CCC Help Korean (Version: 2010.1125.2141.38865)
CCC Help Norwegian (Version: 2010.1125.2141.38865)
CCC Help Polish (Version: 2010.1125.2141.38865)
CCC Help Portuguese (Version: 2010.1125.2141.38865)
CCC Help Russian (Version: 2010.1125.2141.38865)
CCC Help Spanish (Version: 2010.1125.2141.38865)
CCC Help Swedish (Version: 2010.1125.2141.38865)
CCC Help Thai (Version: 2010.1125.2141.38865)
CCC Help Turkish (Version: 2010.1125.2141.38865)
CCleaner (Version: 3.20)
Cheetah DVD Burner
Chuzzle Deluxe (Version: 2.2.0.95)
CinemaNow Media Manager (Version: 1.9.1.105)
Cisco Connect (Version: 1.2.10260.0)
Cisco Network Magic (Version: 5.5.09195.0)
ConvertHelper 2.2
CrossLoop 2.81 (Version: 2.81)
CyberLink DVD Suite Deluxe (Version: 7.0.2823)
D3DX10 (Version: 15.4.2368.0902)
Debugging Tools for Windows (x64) (Version: 6.12.2.633)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Digg's Top Stories Plugin 1.2
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
DisplayLink Core Software (Version: 6.1.36484.0)
DisplayLink Graphics (Version: 5.5.29194.0)
Dora's Carnival Adventure (Version: 2.2.0.95)
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
DVD Menu Pack for HP MediaSmart Video (Version: 4.1.4030)
DVD Shrink 3.2
eReg (Version: 1.20.138.34)
Escape Rosecliff Island (Version: 2.2.0.95)
FastStone Image Viewer 4.6 (Version: 4.6)
FATE (Version: 2.2.0.95)
Feedback Tool (Version: 1.1.0)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
Final Drive Nitro (Version: 2.2.0.95)
Foxit Reader (Version: 5.1.3.1201)
Freecorder 5 (Version: 5.11)
Freecorder Toolbar (Version: 6.8.5.1)
Google Desktop (Version: 5.9.1005.12335)
Google Earth (Version: 6.2.2.6613)
Google SketchUp 8 (Version: 3.0.4811)
Google Toolbar for Firefox (Version: 7.1.20101113b1)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.0.1710.2246)
Google Update Helper (Version: 1.3.21.115)
Google Updater (Version: 2.4.2432.1652)
Greenshot
Heroes of Hellas 2 - Olympia (Version: 2.2.0.95)
Hewlett-Packard ACLM.NET v1.1.0.0 (Version: 1.00.0000)
HiJackThis (Version: 1.0.0)
HP Advisor (Version: 3.4.10262.3295)
HP Customer Experience Enhancements (Version: 6.0.1.4)
HP Game Console
HP Games (Version: 1.0.1.3)
HP MediaSmart CinemaNow 2.0 (Version: 2.0)
HP MediaSmart DVD (Version: 4.1.4229)
HP MediaSmart Music (Version: 4.1.4301)
HP MediaSmart Photo (Version: 4.1.4211)
HP MediaSmart SmartMenu (Version: 3.1.1.12)
HP MediaSmart Video (Version: 4.1.4214)
HP MediaSmart/TouchSmart Netflix (Version: 1.0.3.0)
HP Odometer (Version: 2.10.0000)
HP Product Detection (Version: 11.14.0001)
HP Setup (Version: 8.1.4186.3400)
HP Support Assistant (Version: 5.0.11.16)
HP Support Information (Version: 10.1.0002)
HP Update (Version: 5.003.001.001)
HP Vision Hardware Diagnostics (Version: 2.1.2.27173)
HPAsset component for HP Active Support Library (Version: 3.0.0.3)
Hulu Desktop (Version: 0.9.14)
HydraVision (Version: 4.2.184.0)
iCloud (Version: 1.0.2.17)
Internet TV for Windows Media Center (Version: 4.2.2.0)
IrfanView (remove only) (Version: 4.28)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 20 (Version: 6.0.200)
Java™ 6 Update 22 (Version: 6.0.220)
Java™ 6 Update 29 (Version: 6.0.290)
Jewel Quest 3 (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
join.me (Version: 1.3.1.431)
Juniper Networks, Inc. Setup Client (Version: 7.1.0.9839)
Juniper Terminal Services Client (Version: 7.1.0.17943)
K-Lite Mega Codec Pack 8.0.0 (Version: 8.0.0)
Karen's Directory Printer (Version: 5.3.0.2)
KillProcess 2.44 (Version: 2.44)
Kobo
LabelPrint (Version: 2.5.2823)
LibreOffice 3.5 (Version: 3.5.4.2)
LibreOffice 3.5 Help Pack (English) (Version: 3.5.4.2)
LightScribe System Software (Version: 1.18.15.1)
Logitech SetPoint 6.32 (Version: 6.32.20)
Logitech Vid HD (Version: 7.2 (7240))
Logitech Webcam Software (Version: 12.10.1113)
Logitech Webcam Software Driver Package (Version: 12.10.1110)
Lyrics Plugin for iTunes (Version: 0.4)
Lyrics Plugin for Windows Media Player (Version: 0.4)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft Money Plus (Version: 17)
Microsoft Money Shared Libraries (Version: 17.0.0.3817)
Microsoft Office 2010 Language Pack Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Project MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Project Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Project 2010 Service Pack 1 (SP1)
Microsoft Project Professional 2010 (Version: 14.0.6029.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visio 2010 Service Pack 1 (SP1)
Microsoft Visio Premium 2010 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Windows Performance Toolkit (Version: 4.8.0)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 (7.1) (Version: 7.1.7600.0.30514)
Microsoft Windows SDK for Windows 7 Common Utilities (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Headers and Libraries (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Samples (30514) (Version: 7.1.30514)
Microsoft Windows SDK for Windows 7 Utilities for Win32 Development (30514) (Version: 7.1.30514)
Microsoft WSE 3.0 Runtime (Version: 3.0.5305.0)
MobileMe Control Panel (Version: 3.1.8.0)
Morphyre
MotoHelper 2.1.32 Driver 5.4.0 (Version: 2.1.32)
MotoHelper MergeModules (Version: 1.0.0)
MotoHelper MergeModules (Version: 1.2.0)
Motorola Mobile Drivers Installation 5.4.0 (Version: 5.4.0)
Movie Theme Pack for HP MediaSmart Video (Version: 4.1.4030)
Mozilla Firefox 13.0 (x86 en-US) (Version: 13.0)
Mozilla Maintenance Service (Version: 13.0)
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
My Media Converter (Version: 1.1)
Network Magic (Version: 5.5.9195.0)
Next Generation Visualisations (Version: 1.0.0)
Norton Online Backup (Version: 2.1.17869)
Notepad++ (Version: 5.8.7)
OpenOffice.org 3.3 (Version: 3.3.9567)
Paint.NET v3.5.10 (Version: 3.60.0)
Passware Kit Professional Demo 11.7 (Version: 11.7.5333)
PC Matic 1.1.0.48 (Version: 1.1.0.48)
PC Pitstop Info Center 1.0.0.13 (Version: 1.0.0.13)
PDF Complete Special Edition (Version: 3.5.111)
PDFCreator (Version: 1.2.3)
Penguins! (Version: 2.2.0.95)
PhotoNow! (Version: 1.1.6904)
PictureMover (Version: 3.5.0.28)
Plants vs. Zombies (Version: 2.2.0.95)
PlayReady PC Runtime amd64 (Version: 1.3.0)
Poker Superstars III (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
Power2Go (Version: 6.1.4022)
PowerChute Personal Edition 3.0.0.1 (Version: 3.0.0.1)
PowerDirector (Version: 8.0.2906)
PressReader (Version: 5.10.621.0)
Print File List Pro (Version: 2.1.0)
Pure Networks Platform (Version: 11.2.09195.1)
QuickTime (Version: 7.71.80.42)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer (Version: 15.0.4)
Realtek High Definition Audio Driver (Version: 6.0.1.6602)
RealUpgrade 1.1 (Version: 1.1.0)
Recovery Manager (Version: 5.5.2926)
Reimage Repair (Version: 1.6.2.1)
ReImageCompanion
Replay Media Catcher 4 (4.3.2) (Version: 4.3.2)
Replay Video Capture 5 (Version: 5.4.2)
Roxio CinemaNow 2.0 (Version: 1.0.284)
Safari (Version: 5.34.57.2)
Security Task Manager 1.8d (Version: 1.8d)
Skype Toolbars (Version: 5.0.4137)
Skype™ 5.1 (Version: 5.1.112)
SmartDraw 2010
SmartDraw PDF Export (novaPDF 6.4 printer)
Solid WMV to DVD Converter and Burner 1.2.7
Stickies 7.1b
swMSM (Version: 12.0.0.1)
TaxACT 2004
TaxACT 2005
TaxACT 2006
TaxACT 2007
TaxACT 2008
TaxACT 2008 Iowa
TaxACT 2009
TaxACT 2009 Iowa
TaxACT 2010
TaxACT 2010 Iowa
TaxACT Iowa 2004
TaxACT Iowa 2005
TaxACT Iowa 2006
TaxACT Iowa 2007
TeamViewer 7 (Version: 7.0.12541)
TeraCopy 2.12
TinEye Internet Explorer plugin 1.2 (Version: 1.2.0)
TitleTime 2.11
TVersity Codec Pack 1.7 (Version: 1.7)
TVersity Media Server 1.9.7 (Version: 1.9.7)
UnHackMe 5.99 release
Uniblue DriverScanner (Version: 4.0.7.1)
Uniblue SpeedUpMyPC (Version: 5.2.1.7)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Virtual Families (Version: 2.2.0.95)
Virtual Villagers - The Secret City (Version: 2.2.0.95)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 2.0.1 (Version: 2.0.1)
Wheel of Fortune 2 (Version: 2.2.0.95)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows SideShow Managed Runtime 1.0 (Version: 1.0.1.0)
WinX Blu-ray Decrypter 3.0.0
WMV9/VC-1 Video Playback (Version: 1.00.0000)
Xiph.Org Open Codecs 0.85.17777 (Version: 0.85.17777)
Xmarks for IE (Version: 127.0.160)
Xmarks Thumbnails for IE (Version: 1.0.12)
Yahoo IMAP Connector (Version: 1.0)
YouTube Downloader 3.3
Zinio Reader 4 (Version: 4.0.2811)
ZipGenius 6.3 (Version: 6.3)
Zuma Deluxe (Version: 2.2.0.95)

**** End of log ****

#4 jhayz

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Posted 24 July 2012 - 01:19 AM

I am not an Ad-Aware antivirus fan nor have used it but did you happen to have it installed before the problem?

Download SecurityCheck.exe from Here

. Run SecurityCheck and follow the instruction from inside the code box.
. When the scan is finished, a notepad will automatically open as check.txt
Please copy and paste the contents here on your next reply.

Edited by jhayz, 24 July 2012 - 01:27 AM.

Tekken
 


#5 kurt.hansen

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Posted 24 July 2012 - 05:11 PM

I did not have Ad-Aware installed prior to the slow response issue beginning.
I normally use AVG but had a license issue, since resolved, that pushed me to use Windows Defender for a while.
Thinking about it, that was around the time the slow response issue started. I have yet to reinstall AVG.

Ad-Aware, SpywareBlaster, Spybot S&D, MalwareBytes, Kill Process, Auslogics Disk Defrag and BoostSpeed, ReImage, DriverScanner, ComboFix, PCMatic, HiJackThis, UnHackMe, and MiniToolBox were all installed/Run after the symptoms developed.

Here is the result of running SecurityCheck.exe:


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is disabled!)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
Ad-Aware Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
SpywareBlaster 4.6
Spybot - Search & Destroy
Java™ 6 Update 20
Java™ 6 Update 22
Java™ 6 Update 29
Out of date Java installed!
Adobe Flash Player 11.3.300.265
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
Ad-Aware Antivirus AdAwareService.exe
Ad-Aware Antivirus SBAMSvc.exe
``````````End of Log````````````

#6 kurt.hansen

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Posted 24 July 2012 - 05:14 PM

Also, the above was produced while running in Safe Mode. Not sure if I could run it in Normal Mode with the slow response issue in play....

#7 kurt.hansen

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Posted 25 July 2012 - 01:50 AM

So I ran the BIOS test with everything ok except the following results.
__________________________________________________
HP Vision Hardware Diagnostics V.0.17.003
Product: P6654y

Boot test Failed Error Code BIOHD3
Perform a System Recovery
Contact HP Support
__________________________________________________


Error Code BIOHD3 apparently means no bootable partition, but that doesn't seem right as it boots into both Safe Mode and Normal Mode.

hmmmm....

#8 hamluis

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Posted 25 July 2012 - 09:12 AM

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems/BIOHD3-Error/td-p/1185447

I would suspect malware based on the fact that all of your security services are dismantled and the possibility that you may have become infected by virtue of using a torrent program for downloads.

Moving topic to Am I Infected forum.

Louis

#9 kurt.hansen

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Posted 25 July 2012 - 03:56 PM

I imagine it's malware too.

I'm pretty sure I dismantled my security services in an attempt to simplify and divide and conquer the situation.

Haven't used UTorrent in ages, though, way before this happened...

Thanks Louis,

Kurt

#10 jhayz

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Posted 28 July 2012 - 04:40 AM

How is everything running kurt? I will ask for a malware expert help on your part to get things fix. Meanwhile, try removing Adaware, Spybot from your system. Reinstall another free antivirus such as Free Microsoft Security Essentials or Avast. Download, Install and update Malwarebytes free edition and make a quick scan. Remove any threats found and copy paste the logs found on your next reply. http://download.cnet.com/Ad-aware-Removal-Tool/3000-8022_4-75448675.html

Tekken
 


#11 kurt.hansen

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Posted 13 August 2012 - 05:32 PM

sorry for the delay in responding.... here's the latest malwarebytes log:



Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.08.13.06

Windows 7 Service Pack 1 x64 NTFS (Safe Mode/Networking)
Internet Explorer 9.0.8112.16421
kurt :: HEFTYPAPA [administrator]

8/13/2012 4:31:29 PM
mbam-log-2012-08-13 (16-31-29).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 223982
Time elapsed: 9 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)






#12 kurt.hansen

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Posted 20 August 2012 - 04:57 PM

well it finally seems to be working. after all the other stuff i tried, i ran Trend Micro's Housecall and it found 8 things, one of which required a reboot to fix. after that, everything seems pretty much back to normal. thanks!


-kurt




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