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BSOD occuring randomly


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22 replies to this topic

#1 sweepingcamel

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Posted 22 July 2012 - 07:01 PM

I recently built a gaming computer with these parts from NewEgg

http://www.newegg.com/Product/Product.aspx?Item=N82E16811119197
http://www.newegg.com/Product/Product.aspx?Item=N82E16813131767
http://www.newegg.com/Product/Product.aspx?Item=N82E16813131767
http://www.newegg.com/Product/Product.aspx?Item=N82E16819103923
http://www.newegg.com/Product/Product.aspx?Item=N82E16820145345
http://www.newegg.com/Product/Product.aspx?Item=N82E16822148725
http://www.newegg.com/Product/Product.aspx?Item=N82E16823126087
http://www.newegg.com/Product/Product.aspx?Item=N82E16824236117

The computer worked great for a while, but for a few months now it has random BSODs. They occur every couple days or so, while I'm playing games or while I'm just browsing the internet. My friend practically built the thing for me, so I don't know if the parts might conflict with each other or if I might need to replace parts, or if it's a simple fix. Attached is a report from BlueScreenView.

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#2 caperjac

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Posted 22 July 2012 - 08:13 PM

not sure about hardware compatibility ,but you didn't attach any blue screen viewer file

My answers are my opinion only,usually


#3 sweepingcamel

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Posted 22 July 2012 - 08:25 PM

Sorry, here it is

Attached Files

  • Attached File  BSOD.txt   34.41KB   3 downloads


#4 AustrAlien

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Posted 22 July 2012 - 08:27 PM

Attached is a report from BlueScreenView.

Nothing was attached to your post. Please try again, and it would be preferable to copy the content of the BSV report and simply paste it into a reply than to attach it.

=======================
Please download BlueScreenView (in zip file)
  • Extract (right-click > Extract all) the contents of bluescreenview.zip.
  • Double-click on the BlueScreenView.exe file, to run the program. (No installation is required.)
  • When scanning is done (usually complete by the time the interface appears), go ...
    • Edit > Select All
    • File > Save Selected Items, and save the report to your Desktop as BSOD.txt.
    • Close the BlueScreenView window.
  • Open BSOD.txt using Notepad and go ...
    • Edit > Select All
    • Edit > Copy, and then paste the entire contents of the text file into your next reply.
    (Let us know if no information is reported in the BlueScreenView interface: This means that there are no minidumps saved in the default location.)

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#5 AustrAlien

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Posted 22 July 2012 - 08:29 PM

:thumbup2: Got it: Thanks. Disregard my above post.

==================================================
Dump File : 072212-13416-01.dmp
Crash Time : 7/22/2012 10:55:08 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0551928a
Parameter 3 : fffff880`030069d8
Parameter 4 : fffff880`03006230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 072012-13837-01.dmp
Crash Time : 7/20/2012 5:12:52 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07fb8028
Parameter 3 : 00000000`b665c000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071912-18829-01.dmp
Crash Time : 7/19/2012 2:05:14 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a4f028
Parameter 3 : 00000000`b671c000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071912-16161-01.dmp
Crash Time : 7/19/2012 11:51:56 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0557028a
Parameter 3 : fffff880`030489d8
Parameter 4 : fffff880`03048230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071712-15771-01.dmp
Crash Time : 7/17/2012 11:02:16 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`046c728a
Parameter 3 : fffff880`02faa9d8
Parameter 4 : fffff880`02faa230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071712-14835-01.dmp
Crash Time : 7/17/2012 4:01:08 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a4d028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000175
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071612-12901-01.dmp
Crash Time : 7/16/2012 5:55:26 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`04c4228a
Parameter 3 : fffff880`030679d8
Parameter 4 : fffff880`03067230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071512-25240-01.dmp
Crash Time : 7/15/2012 12:59:41 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a5b028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000175
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071412-21372-01.dmp
Crash Time : 7/14/2012 12:42:19 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a16028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071412-19968-01.dmp
Crash Time : 7/14/2012 12:31:14 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`042c828a
Parameter 3 : fffff880`030659d8
Parameter 4 : fffff880`03065230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071412-16801-01.dmp
Crash Time : 7/14/2012 4:06:11 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0465728a
Parameter 3 : fffff880`0304f9d8
Parameter 4 : fffff880`0304f230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071412-15194-01.dmp
Crash Time : 7/14/2012 3:21:11 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a70028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071412-21902-01.dmp
Crash Time : 7/14/2012 12:29:05 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`07e07028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071312-19000-01.dmp
Crash Time : 7/13/2012 10:42:40 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a19028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071312-15896-01.dmp
Crash Time : 7/13/2012 8:07:36 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08aed028
Parameter 3 : 00000000`b6602000
Parameter 4 : 00000000`bb000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071312-23680-01.dmp
Crash Time : 7/13/2012 7:22:58 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08ae2028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071312-15303-01.dmp
Crash Time : 7/13/2012 6:21:58 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0559a28a
Parameter 3 : fffff880`030489d8
Parameter 4 : fffff880`03048230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 071112-16972-01.dmp
Crash Time : 7/11/2012 4:22:52 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08acc028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000175
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 070912-16036-01.dmp
Crash Time : 7/9/2012 10:51:05 PM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08ae1028
Parameter 3 : 00000000`b6002000
Parameter 4 : 00000000`9f000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 070912-13899-01.dmp
Crash Time : 7/9/2012 11:41:10 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0447028a
Parameter 3 : fffff880`0307a9d8
Parameter 4 : fffff880`0307a230
Caused By Driver : asmtxhci.sys
Caused By Address : asmtxhci.sys+47754
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : asmtxhci.sys+1e28a
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 070812-15350-01.dmp
Crash Time : 7/8/2012 12:38:34 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a74028
Parameter 3 : 00000000`b64a4000
Parameter 4 : 00000000`00000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 070712-19515-01.dmp
Crash Time : 7/7/2012 12:50:11 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : fffffa80`08a68028
Parameter 3 : 00000000`b64a2000
Parameter 4 : 00000000`27000135
Caused By Driver : hal.dll
Caused By Address : hal.dll+12a3b
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

Edited by AustrAlien, 22 July 2012 - 08:30 PM.

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#6 AustrAlien

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Posted 22 July 2012 - 08:53 PM

Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff880`0551928a
Parameter 3 : fffff880`030069d8
Parameter 4 : fffff880`03006230
Caused By Driver : asmtxhci.sys

asmtxhci.sys may be responsible for the BSOD problem.


asmtxhci.sys ... Asmedia USB 3.0 driver ... http://www.asmedia.com.tw/eng/e_products_list.php?item=83&cate_index=0

Source: http://www.sysnative.com/drivers/index.php

I suggest checking for updates for the asmedia USB 3.0 controller firstly:
  • http://www.asmedia.com.tw/eng/e_products_list.php?item=83&cate_index=0
======================

Further note FYI re: STOP 0x1000007e (c0000005, , , )
You may find these relevant if updating the driver does not resolve the issue?
  • http://www.techsupportforum.com/forums/f299/solved-vista-stop-0x0000007e-blue-screen-a-problem-has-been-deteced-and-window-325868.html#post1871323
    • "Look at anti-virus /firewall and driver updates."
    ... and from the same topic at TSF ...
  • http://www.techsupportforum.com/forums/f299/solved-vista-stop-0x0000007e-blue-screen-a-problem-has-been-deteced-and-window-325868.html#post1886877
    • Check the system for malware.

Edited by AustrAlien, 22 July 2012 - 08:56 PM.

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#7 sweepingcamel

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Posted 22 July 2012 - 08:59 PM

Sorry I have very little knowledge about computers :(

How do I know which update to download from the website you linked to (http://www.asmedia.com.tw/eng/e_products_list.php?item=83&cate_index=0) and, once downloaded, how do I install it? Thanks in advance.

#8 AustrAlien

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Posted 22 July 2012 - 09:18 PM

Perhaps it might be best if I could have a look at some of the minidumps to start with so that I have a better idea of what is going on.

Please zip up the last 4 minidumps and attach to your reply so I can have a closer look:
  • Navigate to C:\Windows\Minidump <<< folder
  • Click on the most recent minidump file.
  • Hold down the <Ctrl> key, and click on the 3 next-most recent minidump files to also select them.
  • Release the <Ctrl> key.
  • Now, right-click on one of the selected files > Send to ... > Compressed (zipped) Folder.
    The zip file will be located in the same place (the Minidump folder).
  • Attach the zip file to your next reply.
    When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

Edited by AustrAlien, 22 July 2012 - 09:19 PM.

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#9 sweepingcamel

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Posted 22 July 2012 - 09:30 PM

Thanks here they are

Attached Files



#10 AustrAlien

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Posted 22 July 2012 - 09:58 PM

It appears that the latest update available (Asmedia USB3.0 Controller Driver V1.14.1.0 for Windows XP/Vista/7 32bit & 64bit.) has not been installed.
  • Latest update available from Asus: Version 1.14.1.0 .... 2011.10.13 update
Details from the latest minidump on your machine: asmtxhci.sys Thu Feb 24 13:25:47 2011
------------------------
Download and install the latest available update for the Asmedia USB3.0 Controller on your motherboard (Asus M5A97)
  • This is a link to your particular motherboard details, at the manufacturer's (Asus) website:
    http://www.asus.com/Motherboards/AMD_AM3Plus/M5A97/#specifications
  • Visit the website and click on the Download tab.
  • Enter the correct OS (& whether 32/64 bit).
  • In the list that appears below, expand USB, and you will see 3 available items for download.
  • The top-most item "Version 1.14.1.0" contains the latest drivers for the device.
  • Click on one of the "Global" download links just below, to download the update file to your computer.
    Ensure that you are downloading the correct item ... and not one of those below!
I'll get back to you shortly when I've learned some more ...
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#11 sweepingcamel

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Posted 22 July 2012 - 10:08 PM

Thanks I've downloaded it

#12 AustrAlien

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Posted 22 July 2012 - 10:12 PM

In that case you are right with me. I've just made myself some lunch and sat down to start again.

The downloaded file is a compressed file (a .zip file). Do you know how to extract the contents properly (unzip it)?

I am not exactly sure what you will see using Win7 (I am using XP). Right-click on the zip file > Extract. Do you see a menu with an option like that?
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#13 sweepingcamel

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Posted 22 July 2012 - 10:15 PM

Yeah there's Extract files and extract here

#14 AustrAlien

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Posted 22 July 2012 - 10:20 PM

Good. Choose to Extract files (and hopefully it will extract them into a folder of their own at that location).

You will see a number of files extracted (10 files and one folder named "Driver")
Open the readme.txt file and have a quick look at it.
  • You will see the following as the next step for you to take:
    "Double click the setup.exe and follow the setup wizard steps to install the Asmedia ASM104x USB 3.0 Host controller driver"

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#15 sweepingcamel

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Posted 22 July 2012 - 10:58 PM

Ok I ran the setup




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