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NETGEAR Wireless Router

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#1 MGBuckley


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Posted 22 July 2012 - 01:11 PM

Hi everyone! ~ My name is Mike.
I do have a question I'd like to post but I'm not sure where the appropriate forum would be. It's INTERNET related.

It goes something like this:
1. Yesterday morning my internet service provider (Charter) went down.
2. When they finally came back up, I no longer have "wireless" connection on my laptop. The connection isn't even THERE anymore.
3. Yet when I go into Manage Wireless Accounts ... it's there. But when I bring up the list of "available connections" ... mine isn't one of them.

I called Charter yesterday and told them what had happened. They said "Sorry for the "inconvenience" Mr. Buckley, but it sounds like your wireless router was probably reset to the Factor Settings when your service came back up. So you'll have to call them "NETGEAR" and explain it to them and they can help you get your laptop back on line."

So, this morning I called NETGEAR, and some voice with an impossible to understand India accent says "Yes Yes ... Icanhelp. It willbe $129.00 since your NETGEAR contract has expired."

I'm like "WHAT! ... No WAY!"

Anyone know HOW I can get my laptop to find and CONNECT to my wireless service?????

RECAP: It SEES it in my "Manage Wireless Networks" .... but it's NOT and option that I can CONNECT to.

Hope somebody can help! ..... THANKS!!!!! ~ :-)

~ Mike ~

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#2 jhayz


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Posted 23 July 2012 - 12:46 AM

Do you see a network icon in the lower right of your notification like this? Posted Image
If yes, click the icon and look for the SSID or name of your home network. Make sure your wireless radio button(on most laptop) is turned on or running.

Edited by hamluis, 23 July 2012 - 05:30 PM.


#3 johhny


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Posted 27 July 2012 - 12:38 AM

There are some bars on the Windows toolbar that shows the Internet connection is connected or not. You can connect Internet connection via Netgear by following the simple steps.
Select “Start” button of the Windows OS you have and select “Connect To” option. Then list of various options displayed on your screen click on “Network and sharing center” option, a new window will appear. Select the option of “Connect to Internet”. This open the list of wireless routers broadcasting, there you will also see option of your Netgear router click on that.
Enter security key of Netgear and log into your network connection. Click “OK”. It takes some time to synchronize with the connection. You will receive the message after connecting.

#4 coxchris


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Posted 27 July 2012 - 05:00 PM

Depending on your Router model there is a configuration tool call Netgear Genie http://www.netgear.com/landing/en-us/netgear-genie.aspx it will troubleshoot and repair the connection

Edited by coxchris, 27 July 2012 - 05:00 PM.

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