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infected with TDSS? & stuck after partial clean


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3 replies to this topic

#1 gnube

gnube

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  • Local time:10:26 AM

Posted 22 July 2012 - 12:01 PM

Windows XP Pro. I was given a computer that was very slow, and applications were crashing. PC Cleaner Pro had been purchased by the owner recently, so it was suspected to be the cause of problems, and I uninstalled it. along with some nuisance BHO toolbars. When I rebooted the computer, everything was back. I tried usual removal of virus/spyware steps with Malwarebytes in Safe Mode and Avira Live CD, but problems remained. From the information I found from internet searches using another computer, I suspected that PC Cleaner Pro was the cause, and assumed a boot virus becasue of the restored applications. I tried turning off restore, but was not successful. I next booted the computer with UBCD4Win and used EZPCFix to delete all temporary files and Restore points. Next, I used Paragon Hard Drive Manager Pro to restore the boot code to normal. When I rebooted, things seemed better, but Restore was still broken, so I did a Repair Install of Windows. After that I ran Norton's FixTDSS and nothing was found. I then ran Combofix, but it did not complete and did not function as I thought it would, so after an hour I rebooted the computer. Now most things are normal, except that Norton reports it is out of date and turned off. I have run Liveupdate, and it works. I have checked all Norton's settings, and they are all on. I downloaded Norton Power Eraser, and it failed with an unknown error 0x80004005,0

Now I realize I need help with this. The computer has some legacy software installed that the owner owns licenses to, but is not sure of locating the disks, so I am reluctant to do a full 'wipe and reinstall'. I really hope someone at bleepingcomputer.com can help solve this.
Regards
Ron

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 10.5.1
Run by HP at 9:12:36 on 2012-07-22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.421 [GMT -7:00]
.
AV: PC Cleaner Pro *Disabled/Updated* {737A8864-C2D9-4337-B49A-B5E35815B9BB}
AV: Norton AntiVirus *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\ctfmon.exe
C:\PVSW\Bin\W3DBSMGR.EXE
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Memeo\AutoBackup\MemeoService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
C:\Program Files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
C:\Program Files\Norton Safe Web Lite\Engine\1.2.0.6\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Norton AntiVirus\Engine\19.7.1.5\ccSvcHst.exe
C:\WINDOWS\system32\zstatus.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.ca/
uSearch Page = hxxp://www.google.com
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://ca.yahoo.com/?fr=fp-yie8
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} -
uURLSearchHooks: Game Master 2.1 Toolbar: {22dfbf5b-a7cd-4b25-9471-3dc68c71855f} -
BHO: {02478d38-c3f9-4efb-9b51-7695eca05670} - &Yahoo! Toolbar Helper
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\19.7.1.5\ips\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
BHO: Norton Safe Web Lite BHO: {f0da78e9-6b60-42fb-bc26-ef2cfb8c8ff3} - c:\program files\norton safe web lite\engine\1.2.0.6\coIEPlg.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} -
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: &Crawler Toolbar: {4b3803ea-5230-4dc3-a7fc-33638f3d3542} - c:\progra~1\crawler\toolbar\ctbr.dll
TB: Norton Safe Web Lite: {30ceeea2-3742-40e4-85dd-812bf1cbb83d} - c:\program files\norton safe web lite\engine\1.2.0.6\coIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Game Master 2.1 Toolbar: {22dfbf5b-a7cd-4b25-9471-3dc68c71855f} -
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hp 1000 firmware] c:\program files\hp laserjet 1000\fwdl.exe
mRun: [IntelliType] "c:\program files\microsoft hardware\keyboard\type32.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [IJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pervas~1.lnk - c:\pvsw\bin\W3DBSMGR.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: Crawler Search - tbr:iemenu
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1236196893093
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.254 75.153.176.9
TCP: Interfaces\{3267B06A-955A-4738-B53F-7E44BB16169E} : DhcpNameServer = 192.168.1.254 75.153.176.9
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} -
Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll
Handler: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - c:\program files\common files\intuit\intu-res.dll
Handler: intu-tt2010 - {97A0575E-2309-4e75-8509-B1F9390C4DE7} - c:\program files\turbotax 2010\ic2010pp.dll
Handler: intu-tt2011 - {B3B5DAD9-E96D-45b4-B636-B6CF2F773DE1} - c:\program files\turbotax 2011\ic2011pp.dll
Handler: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} -
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
.
============= SERVICES / DRIVERS ===============
.
R0 ppa;Iomega Parallel Port Filter Driver;c:\windows\system32\drivers\ppa.sys [2009-3-31 17792]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1307010.005\SymDS.sys [2012-5-22 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1307010.005\SymEFA.sys [2012-5-22 905336]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\bashdefs\20120711.002\BHDrvx86.sys [2012-7-12 821920]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;c:\windows\system32\drivers\nav\1307010.005\ccSetx86.sys [2012-5-22 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1307010.005\Ironx86.sys [2012-5-22 149624]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\19.7.1.5\ccSvcHst.exe [2012-5-22 138232]
R2 NSL;Norton Safe Web Lite;c:\program files\norton safe web lite\engine\1.2.0.6\ccSvcHst.exe [2011-1-5 130000]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-7-21 106656]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\ipsdefs\20120720.001\IDSXpx86.sys [2012-7-21 369632]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-9-10 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-9-10 135664]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\virusdefs\20120721.005\NAVENG.SYS [2012-7-21 87928]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\virusdefs\20120721.005\NAVEX15.SYS [2012-7-21 1589752]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2012-7-21 27064]
.
=============== Created Last 30 ================
.
2012-07-22 15:12:39 -------- d-----w- c:\documents and settings\hp\local settings\application data\NPE
2012-07-22 07:33:19 -------- d-----w- c:\program files\Oracle
2012-07-22 07:04:13 -------- d-----w- c:\documents and settings\hp\local settings\application data\Sun
2012-07-22 07:04:06 772544 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-07-22 07:04:06 143872 ----a-w- c:\windows\system32\javacpl.cpl
2012-07-22 01:38:40 172032 ----a-w- c:\windows\system32\igfxres.dll
2012-07-22 01:01:07 41600 -c--a-w- c:\windows\system32\dllcache\weitekp9.dll
2012-07-22 01:01:07 31232 -c--a-w- c:\windows\system32\dllcache\weitekp9.sys
2012-07-22 01:01:05 9216 -c--a-w- c:\windows\system32\dllcache\wamps51.dll
2012-07-22 01:01:05 53248 -c--a-w- c:\windows\system32\dllcache\wamreg51.dll
2012-07-22 01:01:04 76800 -c--a-w- c:\windows\system32\dllcache\wam51.dll
2012-07-22 01:01:04 5632 -c--a-w- c:\windows\system32\dllcache\w3svapi.dll
2012-07-22 01:01:04 364032 -c--a-w- c:\windows\system32\dllcache\w3svc.dll
2012-07-22 01:01:03 73728 -c--a-w- c:\windows\system32\dllcache\w3ext.dll
2012-07-22 01:01:03 48256 -c--a-w- c:\windows\system32\dllcache\w32.dll
2012-07-22 01:01:03 4608 -c--a-w- c:\windows\system32\dllcache\w3ctrs51.dll
2012-07-22 01:01:02 86073 -c--a-w- c:\windows\system32\dllcache\voicesub.dll
2012-07-22 01:01:02 426041 -c--a-w- c:\windows\system32\dllcache\voicepad.dll
2012-07-22 00:59:59 38912 -c--a-w- c:\windows\system32\dllcache\EXCH_ntfsdrv.dll
2012-07-22 00:58:54 10129408 -c--a-w- c:\windows\system32\dllcache\hwxkor.dll
2012-07-22 00:57:55 45568 -c--a-w- c:\windows\system32\dllcache\browscap.dll
2012-07-22 00:54:22 16384 -c--a-w- c:\windows\system32\dllcache\isignup.exe
2012-07-22 00:54:22 16384 ----a-w- c:\program files\internet explorer\connection wizard\isignup.exe
2012-07-22 00:31:23 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2012-07-22 00:31:23 24661 ----a-w- c:\windows\system32\spxcoins.dll
2012-07-22 00:31:23 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2012-07-22 00:31:23 13312 ----a-w- c:\windows\system32\irclass.dll
2012-07-22 00:30:56 16535 ----a-r- c:\windows\SET15D.tmp
2012-07-22 00:30:49 1088840 ----a-r- c:\windows\SET151.tmp
2012-07-22 00:30:47 1296669 ----a-r- c:\windows\SET14E.tmp
2012-07-21 18:35:28 -------- d-----w- c:\documents and settings\hp\local settings\application data\VS Revo Group
2012-07-21 18:35:18 27064 ----a-w- c:\windows\system32\drivers\revoflt.sys
2012-07-21 18:35:15 -------- d-----w- c:\program files\VS Revo Group
2012-07-21 07:14:47 -------- d-----w- c:\program files\Defraggler
2012-07-21 06:43:26 -------- d-----w- c:\documents and settings\hp\application data\Malwarebytes
2012-07-21 06:43:04 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-21 06:43:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-21 06:43:04 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-07-21 06:23:23 -------- d-----w- C:\downloads
2012-07-21 06:21:32 -------- d-----w- c:\documents and settings\hp\local settings\application data\Mozilla
2012-07-21 05:56:13 -------- d-----w- c:\documents and settings\hp\application data\PCPro
2012-07-20 22:31:08 -------- d-----w- c:\windows\Recent
2012-07-20 22:31:08 -------- d-----w- c:\windows\Cookies
2012-07-19 22:36:39 -------- d-----w- c:\windows\pss
2012-07-09 17:24:16 -------- d-----w- c:\documents and settings\all users\application data\PC1Data
2012-07-02 15:14:45 -------- d-----w- c:\documents and settings\all users\application data\F4D5619C00000A686A4FD87FD151FC4E
.
==================== Find3M ====================
.
2012-07-09 17:24:07 4269368 ----a-w- c:\windows\uninst.exe
2012-07-06 05:06:20 687544 ----a-w- c:\windows\system32\deployJava1.dll
2012-06-02 22:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 22:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 22:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 22:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 22:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 22:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 22:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-22 13:34:56 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2012-05-22 13:34:56 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
.
============= FINISH: 9:13:05.07 ===============

Attached Files



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#2 gnube

gnube
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Posted 24 July 2012 - 06:09 PM

I am withdrawing this request for help.
I solved most of the issues myself.
If I end up with another question, I will be back!
Ron

#3 HelpBot

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Posted 27 July 2012 - 12:05 PM

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We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

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Posted 28 July 2012 - 02:34 AM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!




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