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infected with TDSS? & stuck after partial clean

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3 replies to this topic

#1 gnube


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  • 6 posts
  • Local time:10:26 AM

Posted 22 July 2012 - 12:01 PM

Windows XP Pro. I was given a computer that was very slow, and applications were crashing. PC Cleaner Pro had been purchased by the owner recently, so it was suspected to be the cause of problems, and I uninstalled it. along with some nuisance BHO toolbars. When I rebooted the computer, everything was back. I tried usual removal of virus/spyware steps with Malwarebytes in Safe Mode and Avira Live CD, but problems remained. From the information I found from internet searches using another computer, I suspected that PC Cleaner Pro was the cause, and assumed a boot virus becasue of the restored applications. I tried turning off restore, but was not successful. I next booted the computer with UBCD4Win and used EZPCFix to delete all temporary files and Restore points. Next, I used Paragon Hard Drive Manager Pro to restore the boot code to normal. When I rebooted, things seemed better, but Restore was still broken, so I did a Repair Install of Windows. After that I ran Norton's FixTDSS and nothing was found. I then ran Combofix, but it did not complete and did not function as I thought it would, so after an hour I rebooted the computer. Now most things are normal, except that Norton reports it is out of date and turned off. I have run Liveupdate, and it works. I have checked all Norton's settings, and they are all on. I downloaded Norton Power Eraser, and it failed with an unknown error 0x80004005,0

Now I realize I need help with this. The computer has some legacy software installed that the owner owns licenses to, but is not sure of locating the disks, so I am reluctant to do a full 'wipe and reinstall'. I really hope someone at bleepingcomputer.com can help solve this.

DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 10.5.1
Run by HP at 9:12:36 on 2012-07-22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.421 [GMT -7:00]
AV: PC Cleaner Pro *Disabled/Updated* {737A8864-C2D9-4337-B49A-B5E35815B9BB}
AV: Norton AntiVirus *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
============== Running Processes ===============
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Microsoft Hardware\Keyboard\type32.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files\Memeo\AutoBackup\MemeoService.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Oracle\JavaFX 2.1 Runtime\bin\jqs.exe
C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files\Norton Safe Web Lite\Engine\\ccSvcHst.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files\Canon\CAL\CALMAIN.exe
C:\Program Files\Mozilla Firefox\firefox.exe
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.ca/
uSearch Page = hxxp://www.google.com
uWindow Title = Windows Internet Explorer provided by Yahoo!
uDefault_Page_URL = hxxp://ca.yahoo.com/?fr=fp-yie8
uSearch Bar = hxxp://www.google.com/ie
mDefault_Search_URL = hxxp://www.google.com/ie
uSearchAssistant = hxxp://www.google.com/ie
uSearchURL,(Default) = hxxp://www.google.com/search?q=%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: Inbox Toolbar: {d3d233d5-9f6d-436c-b6c7-e63f77503b30} -
uURLSearchHooks: Game Master 2.1 Toolbar: {22dfbf5b-a7cd-4b25-9471-3dc68c71855f} -
BHO: {02478d38-c3f9-4efb-9b51-7695eca05670} - &Yahoo! Toolbar Helper
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - c:\program files\canon\easy-webprint ex\ewpexbho.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\\ips\IPSBHO.DLL
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7227.1100\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dll
BHO: Norton Safe Web Lite BHO: {f0da78e9-6b60-42fb-bc26-ef2cfb8c8ff3} - c:\program files\norton safe web lite\engine\\coIEPlg.dll
TB: ALOT Toolbar: {5aa2ba46-9913-4dc7-9620-69ab0fa17ae7} - c:\program files\alot\bin\alot.dll
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} -
TB: &Inbox Toolbar: {d7e97865-918f-41e4-9cd0-25ab1c574ce8} - c:\progra~1\inboxt~1\Inbox.dll
TB: &Crawler Toolbar: {4b3803ea-5230-4dc3-a7fc-33638f3d3542} - c:\progra~1\crawler\toolbar\ctbr.dll
TB: Norton Safe Web Lite: {30ceeea2-3742-40e4-85dd-812bf1cbb83d} - c:\program files\norton safe web lite\engine\\coIEPlg.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Game Master 2.1 Toolbar: {22dfbf5b-a7cd-4b25-9471-3dc68c71855f} -
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - c:\program files\canon\easy-webprint ex\ewpexhlp.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [hp 1000 firmware] c:\program files\hp laserjet 1000\fwdl.exe
mRun: [IntelliType] "c:\program files\microsoft hardware\keyboard\type32.exe"
mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon
mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon
mRun: [IJNetworkScanUtility] c:\program files\canon\canon ij network scan utility\CNMNSUT.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office\OSA9.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pervas~1.lnk - c:\pvsw\bin\W3DBSMGR.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\quickb~1.lnk - c:\program files\common files\intuit\quickbooks\qbupdate\qbupdate.exe
IE: Crawler Search - tbr:iemenu
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1236196893093
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer =
TCP: Interfaces\{3267B06A-955A-4738-B53F-7E44BB16169E} : DhcpNameServer =
Handler: inbox - {37540F19-DD4C-478B-B2DF-C19281BCAF27} -
Handler: intu-qt2008 - {05E53CE9-66C8-4a9e-A99F-FDB7A8E7B596} - c:\program files\quicktax 2008\ic2008pp.dll
Handler: intu-res - {9CE7D474-16F9-4889-9BB9-53E2008EAE8A} - c:\program files\common files\intuit\intu-res.dll
Handler: intu-tt2010 - {97A0575E-2309-4e75-8509-B1F9390C4DE7} - c:\program files\turbotax 2010\ic2010pp.dll
Handler: intu-tt2011 - {B3B5DAD9-E96D-45b4-B636-B6CF2F773DE1} - c:\program files\turbotax 2011\ic2011pp.dll
Handler: tbr - {4D25FB7A-8902-4291-960E-9ADA051CFBBF} -
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12
============= SERVICES / DRIVERS ===============
R0 ppa;Iomega Parallel Port Filter Driver;c:\windows\system32\drivers\ppa.sys [2009-3-31 17792]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1307010.005\SymDS.sys [2012-5-22 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1307010.005\SymEFA.sys [2012-5-22 905336]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\bashdefs\20120711.002\BHDrvx86.sys [2012-7-12 821920]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;c:\windows\system32\drivers\nav\1307010.005\ccSetx86.sys [2012-5-22 132744]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1307010.005\Ironx86.sys [2012-5-22 149624]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\\ccSvcHst.exe [2012-5-22 138232]
R2 NSL;Norton Safe Web Lite;c:\program files\norton safe web lite\engine\\ccSvcHst.exe [2011-1-5 130000]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-7-21 106656]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\ipsdefs\20120720.001\IDSXpx86.sys [2012-7-21 369632]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-9-10 135664]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-9-10 135664]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\virusdefs\20120721.005\NAVENG.SYS [2012-7-21 87928]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_19.7.1.5\definitions\virusdefs\20120721.005\NAVEX15.SYS [2012-7-21 1589752]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2012-7-21 27064]
=============== Created Last 30 ================
2012-07-22 15:12:39 -------- d-----w- c:\documents and settings\hp\local settings\application data\NPE
2012-07-22 07:33:19 -------- d-----w- c:\program files\Oracle
2012-07-22 07:04:13 -------- d-----w- c:\documents and settings\hp\local settings\application data\Sun
2012-07-22 07:04:06 772544 ----a-w- c:\windows\system32\npDeployJava1.dll
2012-07-22 07:04:06 143872 ----a-w- c:\windows\system32\javacpl.cpl
2012-07-22 01:38:40 172032 ----a-w- c:\windows\system32\igfxres.dll
2012-07-22 01:01:07 41600 -c--a-w- c:\windows\system32\dllcache\weitekp9.dll
2012-07-22 01:01:07 31232 -c--a-w- c:\windows\system32\dllcache\weitekp9.sys
2012-07-22 01:01:05 9216 -c--a-w- c:\windows\system32\dllcache\wamps51.dll
2012-07-22 01:01:05 53248 -c--a-w- c:\windows\system32\dllcache\wamreg51.dll
2012-07-22 01:01:04 76800 -c--a-w- c:\windows\system32\dllcache\wam51.dll
2012-07-22 01:01:04 5632 -c--a-w- c:\windows\system32\dllcache\w3svapi.dll
2012-07-22 01:01:04 364032 -c--a-w- c:\windows\system32\dllcache\w3svc.dll
2012-07-22 01:01:03 73728 -c--a-w- c:\windows\system32\dllcache\w3ext.dll
2012-07-22 01:01:03 48256 -c--a-w- c:\windows\system32\dllcache\w32.dll
2012-07-22 01:01:03 4608 -c--a-w- c:\windows\system32\dllcache\w3ctrs51.dll
2012-07-22 01:01:02 86073 -c--a-w- c:\windows\system32\dllcache\voicesub.dll
2012-07-22 01:01:02 426041 -c--a-w- c:\windows\system32\dllcache\voicepad.dll
2012-07-22 00:59:59 38912 -c--a-w- c:\windows\system32\dllcache\EXCH_ntfsdrv.dll
2012-07-22 00:58:54 10129408 -c--a-w- c:\windows\system32\dllcache\hwxkor.dll
2012-07-22 00:57:55 45568 -c--a-w- c:\windows\system32\dllcache\browscap.dll
2012-07-22 00:54:22 16384 -c--a-w- c:\windows\system32\dllcache\isignup.exe
2012-07-22 00:54:22 16384 ----a-w- c:\program files\internet explorer\connection wizard\isignup.exe
2012-07-22 00:31:23 24661 -c--a-w- c:\windows\system32\dllcache\spxcoins.dll
2012-07-22 00:31:23 24661 ----a-w- c:\windows\system32\spxcoins.dll
2012-07-22 00:31:23 13312 -c--a-w- c:\windows\system32\dllcache\irclass.dll
2012-07-22 00:31:23 13312 ----a-w- c:\windows\system32\irclass.dll
2012-07-22 00:30:56 16535 ----a-r- c:\windows\SET15D.tmp
2012-07-22 00:30:49 1088840 ----a-r- c:\windows\SET151.tmp
2012-07-22 00:30:47 1296669 ----a-r- c:\windows\SET14E.tmp
2012-07-21 18:35:28 -------- d-----w- c:\documents and settings\hp\local settings\application data\VS Revo Group
2012-07-21 18:35:18 27064 ----a-w- c:\windows\system32\drivers\revoflt.sys
2012-07-21 18:35:15 -------- d-----w- c:\program files\VS Revo Group
2012-07-21 07:14:47 -------- d-----w- c:\program files\Defraggler
2012-07-21 06:43:26 -------- d-----w- c:\documents and settings\hp\application data\Malwarebytes
2012-07-21 06:43:04 22344 ----a-w- c:\windows\system32\drivers\mbam.sys
2012-07-21 06:43:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2012-07-21 06:43:04 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2012-07-21 06:23:23 -------- d-----w- C:\downloads
2012-07-21 06:21:32 -------- d-----w- c:\documents and settings\hp\local settings\application data\Mozilla
2012-07-21 05:56:13 -------- d-----w- c:\documents and settings\hp\application data\PCPro
2012-07-20 22:31:08 -------- d-----w- c:\windows\Recent
2012-07-20 22:31:08 -------- d-----w- c:\windows\Cookies
2012-07-19 22:36:39 -------- d-----w- c:\windows\pss
2012-07-09 17:24:16 -------- d-----w- c:\documents and settings\all users\application data\PC1Data
2012-07-02 15:14:45 -------- d-----w- c:\documents and settings\all users\application data\F4D5619C00000A686A4FD87FD151FC4E
==================== Find3M ====================
2012-07-09 17:24:07 4269368 ----a-w- c:\windows\uninst.exe
2012-07-06 05:06:20 687544 ----a-w- c:\windows\system32\deployJava1.dll
2012-06-02 22:19:44 22040 ----a-w- c:\windows\system32\wucltui.dll.mui
2012-06-02 22:19:38 15384 ----a-w- c:\windows\system32\wuaucpl.cpl.mui
2012-06-02 22:19:34 15384 ----a-w- c:\windows\system32\wuapi.dll.mui
2012-06-02 22:19:30 17944 ----a-w- c:\windows\system32\wuaueng.dll.mui
2012-06-02 22:18:58 275696 ----a-w- c:\windows\system32\mucltui.dll
2012-06-02 22:18:58 214256 ----a-w- c:\windows\system32\muweb.dll
2012-06-02 22:18:58 17136 ----a-w- c:\windows\system32\mucltui.dll.mui
2012-05-22 13:34:56 60872 ----a-w- c:\windows\system32\S32EVNT1.DLL
2012-05-22 13:34:56 141944 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
============= FINISH: 9:13:05.07 ===============

Attached Files

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#2 gnube

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Posted 24 July 2012 - 06:09 PM

I am withdrawing this request for help.
I solved most of the issues myself.
If I end up with another question, I will be back!

#3 HelpBot


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Posted 27 July 2012 - 12:05 PM

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#4 HelpBot


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Posted 28 July 2012 - 02:34 AM

You have stated that you no longer need help with this issue, therefore I am closing this topic. If that is not the case and you need or wish to continue with this topic, please send any Moderator a Personal Message (PM) that you would like this topic re-opened.

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