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Random Crashing


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3 replies to this topic

#1 Phiot

Phiot

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:02:36 AM

Posted 22 July 2012 - 01:16 AM

Hi,

I can see that this forum does a lot of helping people with computer problems so I thought I would give it a shot myself. My laptop is right at a year old now and, I have been having this problem for probably 8 months now where my computer will randomly crash and restart without any warning whatsoever. I have quite a bit of proprietary software installed on this computer as I use it to run my business so I am hoping I can still be helped. I have taken the liberty to go through the steps in Broni's canned responses and I am posting the results of all the scans in this post. Thank you in advance for any help that you can give me to resolve this issue and, of course, if there is any more info that I can provide to help you help me, please don't hesitate to ask for it. Thanks.



Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

JavaFX 2.1.1
Java™ 7 Update 5
Out of date Java installed!
Adobe Reader X (10.1.3)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSMpEng.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Microsoft Security Essentials msseces.exe
``````````End of Log````````````


Farbar Service Scanner Version: 19-07-2012
Ran by Steve Lomax (administrator) on 21-07-2012 at 22:40:12
Running from "C:\Users\Steve Lomax\Desktop"
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============

sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Disabled
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****



MiniToolBox by Farbar Version: 15-07-2012
Ran by Steve Lomax (administrator) on 21-07-2012 at 22:49:53
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================



========================= IP Configuration: ================================

Atheros AR5B97 Wireless Network Adapter = Wireless Network Connection (Connected)
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : SteveLomax-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
Physical Address. . . . . . . . . : 88-9F-FA-85-5A-16
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::cc58:ff90:59ab:553b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.10(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, July 21, 2012 9:04:10 PM
Lease Expires . . . . . . . . . . : Sunday, July 22, 2012 9:04:57 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 394829818
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-F9-41-58-1C-75-08-D3-F5-1F
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 1C-75-08-D3-F5-1F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{CA8B278C-C343-4002-A944-63FECBD4F16D}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1EDEEA8A-7BE4-4BDE-AAE7-801AE1338DC4}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:34bc:29ec:bcc2:278d(Preferred)
Link-local IPv6 Address . . . . . : fe80::34bc:29ec:bcc2:278d%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4007:801::1009
74.125.239.6
74.125.239.7
74.125.239.8
74.125.239.9
74.125.239.14
74.125.239.0
74.125.239.1
74.125.239.2
74.125.239.3
74.125.239.4
74.125.239.5


Pinging google.com [74.125.239.5] with 32 bytes of data:
Reply from 74.125.239.5: bytes=32 time=23ms TTL=53
Reply from 74.125.239.5: bytes=32 time=32ms TTL=53

Ping statistics for 74.125.239.5:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 23ms, Maximum = 32ms, Average = 27ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [72.30.38.140] with 32 bytes of data:
Reply from 72.30.38.140: bytes=32 time=43ms TTL=50
Reply from 72.30.38.140: bytes=32 time=36ms TTL=50

Ping statistics for 72.30.38.140:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 43ms, Average = 39ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=3ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 3ms, Average = 2ms
===========================================================================
Interface List
11...88 9f fa 85 5a 16 ......Atheros AR5B97 Wireless Network Adapter
10...1c 75 08 d3 f5 1f ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
25...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.10 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.10 281
192.168.1.10 255.255.255.255 On-link 192.168.1.10 281
192.168.1.255 255.255.255.255 On-link 192.168.1.10 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.10 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.10 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:4137:9e76:34bc:29ec:bcc2:278d/128
On-link
11 281 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::34bc:29ec:bcc2:278d/128
On-link
11 281 fe80::cc58:ff90:59ab:553b/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/20/2012 10:13:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10671155

Error: (07/20/2012 10:13:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10671155

Error: (07/20/2012 10:13:43 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/20/2012 10:13:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10670157

Error: (07/20/2012 10:13:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10670157

Error: (07/20/2012 10:13:42 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/20/2012 10:13:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10669158

Error: (07/20/2012 10:13:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10669158

Error: (07/20/2012 10:13:41 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/20/2012 10:13:40 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10668160


System errors:
=============
Error: (07/21/2012 09:04:07 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:02:19 PM on ?7/?21/?2012 was unexpected.

Error: (07/21/2012 05:23:10 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 5:21:02 PM on ?7/?21/?2012 was unexpected.

Error: (07/21/2012 09:58:12 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:37:14 AM on ?7/?21/?2012 was unexpected.

Error: (07/18/2012 04:42:34 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:41:23 PM on ?7/?18/?2012 was unexpected.

Error: (07/17/2012 10:15:39 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (07/14/2012 00:22:14 PM) (Source: Service Control Manager) (User: )
Description: The D-Tools System Integrator Services service failed to start due to the following error:
%%1053

Error: (07/14/2012 00:22:14 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the D-Tools System Integrator Services service to connect.

Error: (07/14/2012 00:24:52 AM) (Source: Service Control Manager) (User: )
Description: The D-Tools System Integrator Services service failed to start due to the following error:
%%1053

Error: (07/14/2012 00:24:52 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the D-Tools System Integrator Services service to connect.

Error: (07/13/2012 08:17:06 PM) (Source: Service Control Manager) (User: )
Description: The D-Tools System Integrator Services service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (07/20/2012 10:13:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10671155

Error: (07/20/2012 10:13:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10671155

Error: (07/20/2012 10:13:43 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/20/2012 10:13:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10670157

Error: (07/20/2012 10:13:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10670157

Error: (07/20/2012 10:13:42 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/20/2012 10:13:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10669158

Error: (07/20/2012 10:13:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 10669158

Error: (07/20/2012 10:13:41 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/20/2012 10:13:40 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 10668160


=========================== Installed Programs ============================

18 Wheels of Steel - American Long Haul (Version: 2.2.0.95)
Acer Backup Manager (Version: 3.0.0.69)
Acer Crystal Eye Webcam (Version: 1.0.1216)
Acer ePower Management (Version: 6.00.3000)
Acer eRecovery Management (Version: 5.00.3002)
Acer Game Console
Acer Games (Version: 1.0.1.3)
Acer Registration (Version: 1.03.3003)
Acer ScreenSaver (Version: 1.1.1130.2010)
Acer Updater (Version: 1.02.3502)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.2.0.2070)
Adobe Download Assistant (Version: 1.2)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.265)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Agatha Christie - Death on the Nile (Version: 2.2.0.95)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
Backup Manager V3 (Version: 3.0.0.69)
Bejeweled 2 Deluxe (Version: 2.2.0.95)
Blackhawk Striker 2 (Version: 2.2.0.95)
Broadcom Card Reader Driver Installer (Version: 14.4.9.3)
Broadcom Gigabit NetLink Controller (Version: 14.4.8.3)
Build-a-lot 2 (Version: 2.2.0.95)
Cable Database v3.2 (Version: 3.2)
CDDRV_Installer (Version: 4.60)
Chuzzle Deluxe (Version: 2.2.0.95)
clear.fi (Version: 1.0.1223.00)
clear.fi (Version: 9.0.7209)
clear.fi Client (Version: 1.00.3008)
Complete Control Program (Version: 1.00.000)
Crestron D3Pro Base Templates 2.02.012.04 (Black-Blue) (Version: 2.02.012.04)
Crestron D3Pro Theme 2.02.012.04 (Destiny:Frosted Glass Dark) (Version: 2.02.012.04)
Crestron D3Pro Theme 2.02.012.04 (Destiny:Frosted Glass Light) (Version: 2.02.012.04)
Crestron D3Pro Theme v2.02.012.04 (Black-Green) (Version: 2.02.012.04)
Crestron D3Pro v3.00.031.00
Crestron Database 30.01.004.00 (Version: 30.01.004.00)
Crestron Device Database40.01.004.00 (Version: 40.01.004.00)
Crestron Digital Media Tools v3.00 (Version: 3.01.01)
Crestron DVPHDTool 2.31.034.41 (Version: 2.31.034.41)
Crestron Engraver v5.04.020.01
Crestron iLux Designer 2.01.03.04 (Version: 2.01.03.04)
Crestron MasterInstaller (Version: 3.00.09.00)
Crestron Procise Tools 2.31.034.43 (Version: 2.31.034.43)
Crestron ProdigyTools 2.31.034.44 (Version: 2.31.034.44)
Crestron ProSoundTools 2.31.034.42 (Version: 2.31.034.42)
Crestron SIMPL Window 3.11.06.00 (Version: 3.11.06.00)
Crestron SystemBuilder Base Templates 3.12.002.01 (Black-Blue) (Version: 3.12.002.01)
Crestron SystemBuilder Theme 3.12.002.01 (Destiny:Frosted Glass Dark) (Version: 3.12.002.01)
Crestron SystemBuilder Theme 3.12.002.01 (Destiny:Frosted Glass Light) (Version: 3.12.002.01)
Crestron SystemBuilder Theme v3.12.002.01 (Black-Green) (Version: 3.12.002.01)
Crestron SystemBuilder v3.12.020.00
Crestron Toolbox 2.31.034.38 (Version: 2.31.034.38)
Crestron VisionTools Pro-e 5.0.23.02 (Version: 5.0.23.02)
D-Nav Controls (Version: 1.00.18)
D3DX10 (Version: 15.4.2368.0902)
DEAL for Windows (Version: 4.02)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Diner Dash 2 Restaurant Rescue (Version: 2.2.0.95)
Dora's Carnival Adventure (Version: 2.2.0.95)
Dropbox (Version: 1.4.7)
erLT (Version: 1.20.0137)
eSobi v2 (Version: 2.0.4.000274)
FATE (Version: 2.2.0.95)
Fusion_2.0_for _MX-880_&_880z
Google Apps (Version: 1.2.483.1110)
Google Chrome (Version: 20.0.1132.57)
Google Drive (Version: 1.2.3123.250)
Google Earth (Version: 6.2.2.6613)
Google SketchUp 8 (Version: 3.0.14346)
Google Talk (remove only)
Google Talk Plugin (Version: 3.2.4.8431)
Google Update Helper (Version: 1.3.21.115)
GoToAssist Corporate (Version: 10.2.0.822)
HP Officejet Pro 8500 A910 Basic Device Software (Version: 22.50.231.0)
HP Officejet Pro 8500 A910 Help (Version: 140.0.2.2)
HP Update (Version: 5.003.001.001)
HTC BMP USB Driver (Version: 1.0.5375)
HTC Driver Installer (Version: 3.0.0.021)
HTC Sync (Version: 3.2.20)
I.R.I.S. OCR (Version: 12.3.4.0)
Identity Card (Version: 1.00.3003)
Intel® Control Center (Version: 1.2.1.1007)
Intel® Management Engine Components (Version: 7.0.0.1144)
Intel® Processor Graphics (Version: 8.15.10.2272)
Intel® Rapid Storage Technology (Version: 10.0.0.1046)
Intel® Turbo Boost Technology Monitor 2.0 (Version: 2.0.82.0)
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (64-bit) (Version: 7.0.50)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
Jewel Quest - Heritage (Version: 2.2.0.95)
Jewel Quest Solitaire 2 (Version: 2.2.0.95)
John Deere Drive Green (Version: 2.2.0.95)
Junk Mail filter update (Version: 15.4.3502.0922)
KhalInstallWrapper (Version: 2.00.0000)
Launch Manager (Version: 5.0.3)
Legacy 7.5 (Version: 7.5 )
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Logitech SetPoint (Version: 4.80)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Marketsplash Print Software (Version: 1.0.1.31)
Marketsplash Shortcuts (Version: 1.0.1.7)
MediaEspresso (Version: 1.0.1210_33255)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Compact Framework 3.5 (Version: 3.5.7283)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft CAPICOM 2.1.0.2 SDK (Version: 2.1.0.2)
Microsoft Office 2010 Language Pack Service Pack 1 (SP1)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Single Image 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio 2010 (Version: 14.0.6029.1000)
Microsoft Office Visio MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2005 Express Edition (DTOOLSV5) (Version: 9.4.5000.00)
Microsoft SQL Server 2005 Tools Express Edition (Version: 9.4.5000.00)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Visio 2010 Service Pack 1 (SP1)
Microsoft Visio Standard 2010 (Version: 14.0.6029.1000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP3 Parser (KB2721691) (Version: 4.30.2114.0)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
MSXML 4.0 SP3 Parser (Version: 4.30.2100.0)
MX-880 Expansion Pack (Version: 1.00.000)
MyWinLocker (Version: 4.0.14.11)
MyWinLocker 4 (Version: 4.0.14.11)
MyWinLocker Suite (Version: 4.0.14.11)
Notepad++ (Version: 6.1.5)
NTI Media Maker 9 (Version: 9.0.2.8939)
NVIDIA Control Panel 266.19 (Version: 266.19)
NVIDIA Graphics Driver 266.19 (Version: 266.19)
NVIDIA Install Application (Version: 2.265.36.0)
NVIDIA Optimus 1.0.11 (Version: 1.0.11)
NVIDIA Update Components (Version: 1.0.11)
Paint.NET v3.5.10 (Version: 3.60.0)
PDF-XChange Viewer (Version: 2.5.201.0)
PDF Settings CS6 (Version: 11.0)
Pdf995
PdfEdit995
Penguins! (Version: 2.2.0.95)
Picasa 3 (Version: 3.8)
Plants vs. Zombies (Version: 2.2.0.95)
Polar Bowler (Version: 2.2.0.95)
Polar Golfer (Version: 2.2.0.95)
QuickTime (Version: 7.72.80.56)
RackTools 3.5 (Version: 3.5.0)
Realtek High Definition Audio Driver (Version: 6.0.1.6276)
Remote Control USB Driver (Version: 2.3.2.317)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.26.0)
Shredder (Version: 2.0.8.7)
Signature995
SIMPL+ Cross Compiler (Version: 1.3)
Skype™ 5.10 (Version: 5.10.116)
SolidWorks eDrawings 2012 x64 (Version: 12.3.113)
SUPERAntiSpyware (Version: 5.5.1012)
Synaptics Pointing Device Driver (Version: 15.1.6.0)
System Architect 3.10 (Version: 03.10.0003)
System Integrator 5.5 (Version: 5.5.860.0)
System Integrator 5.5 Server (Version: 5.5.860.0)
Touchpanel Graphics v1.00 (Version: 1.00.01.1526)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Virtual Villagers 4 - The Tree of Life (Version: 2.2.0.95)
Welcome Center (Version: 1.02.3007)
Windows Driver Package - Crestron Electronics Inc. (WinUSB) Crestron (11/09/2010 3.0.0.0) (Version: 11/09/2010 3.0.0.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
WinRAR 4.20 (32-bit) (Version: 4.20.0)
Zuma's Revenge (Version: 2.2.0.95)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 63%
Total physical RAM: 3947.86 MB
Available physical RAM: 1423.93 MB
Total Pagefile: 7893.91 MB
Available Pagefile: 4702.63 MB
Total Virtual: 4095.88 MB
Available Virtual: 3960.89 MB

========================= Partitions: =====================================

1 Drive c: (Acer) (Fixed) (Total:450.66 GB) (Free:370.82 GB) NTFS
3 Drive e: (My Passport) (Fixed) (Total:931.48 GB) (Free:505.48 GB) NTFS

========================= Users: ========================================

User accounts for \\STEVELOMAX-PC

Administrator Guest Steve Lomax
UpdatusUser


**** End of log ****





Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.22.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Steve Lomax :: STEVELOMAX-PC [administrator]

Protection: Enabled

7/21/2012 8:18:35 PM
mbam-log-2012-07-21 (20-18-35).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 221767
Time elapsed: 7 minute(s), 35 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Users\Steve Lomax\Downloads\SoftonicDownloader_for_hamachi (1).exe (PUP.ToolbarDownloader) -> Quarantined and deleted successfully.
C:\Users\Steve Lomax\Downloads\SoftonicDownloader_for_hamachi.exe (PUP.ToolbarDownloader) -> Quarantined and deleted successfully.
C:\Users\Steve Lomax\Downloads\video_downloader.exe (PUP.BundleInstaller.VG) -> Quarantined and deleted successfully.

(end)



aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-21 22:56:56
-----------------------------
22:56:56.658    OS Version: Windows x64 6.1.7601 Service Pack 1
22:56:56.658    Number of processors: 8 586 0x2A07
22:56:56.659    ComputerName: STEVELOMAX-PC  UserName: Steve Lomax
22:56:57.958    Initialize success
22:57:47.074    AVAST engine defs: 12072101
22:58:43.144    Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
22:58:43.150    Disk 0 Vendor: Hitachi_ PB4O Size: 476940MB BusType: 3
22:58:43.174    Disk 0 MBR read successfully
22:58:43.180    Disk 0 MBR scan
22:58:43.259    Disk 0 Windows 7 default MBR code
22:58:43.275    Disk 0 Partition 1 00     27 Hidden NTFS WinRE NTFS        15360 MB offset 2048
22:58:43.301    Disk 0 Partition 2 80 (A) 07    HPFS/NTFS NTFS          100 MB offset 31459328
22:58:43.323    Disk 0 Partition 3 00     07    HPFS/NTFS NTFS       461478 MB offset 31664128
22:58:43.373    Disk 0 scanning C:\Windows\system32\drivers
22:58:58.245    Service scanning
22:59:45.317    Modules scanning
22:59:45.337    Disk 0 trace - called modules:
22:59:45.366    ntoskrnl.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll 
22:59:45.711    1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa800535a790]
22:59:45.723    3 CLASSPNP.SYS[fffff88001b7543f] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8004df8050]
22:59:46.737    AVAST engine scan C:\Windows
22:59:51.129    AVAST engine scan C:\Windows\system32
23:04:36.357    AVAST engine scan C:\Windows\system32\drivers
23:04:53.802    AVAST engine scan C:\Users\Steve Lomax
23:21:04.358    AVAST engine scan C:\ProgramData
23:33:17.989    Scan finished successfully
23:36:15.444    Disk 0 MBR has been saved successfully to "C:\Users\Steve Lomax\Desktop\MBR.dat"
23:36:15.526    The log file has been saved successfully to "C:\Users\Steve Lomax\Desktop\aswMBR.txt"







Note: I have uninstalled Bonjour because I am pretty sure it is useless to me. If I am wrong about that, please let me know and I will reinstall it but, it was one of the items giving a lot of errors. Although I doubt it is the reason for the crashes but, you never know.

Edited by Phiot, 22 July 2012 - 01:38 AM.


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#2 Broni

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Posted 22 July 2012 - 01:22 PM

Welcome aboard Posted Image

All looks clean.
It must be some non-malware issue.

I suggest starting new topic in Windows forum.

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#3 Phiot

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Posted 22 July 2012 - 01:29 PM

Thanks Broni, I will try that. :thumbup2:

#4 Broni

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Posted 22 July 2012 - 01:34 PM

:)

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