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Computer Frozen


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#1 j_bins

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Posted 21 July 2012 - 03:10 PM

Hi,

I originally posted in the Security Forum but I am now not sure it is a security issue:

http://www.bleepingcomputer.com/forums/topic460909.html/page__p__2766406__fromsearch__1#entry2766406

My computer is:

Dell Inspiron 6000
BIOS Version A09. 09-28-05
Microsoft Windows XP Home Edition
Intel® Pentium® M processor 1.86GHz
Clock Speed 1.9GHz
L2 Cahce Size 2048
Available Memory 26.10%
Page File Size 1024.0MB
Available Page File 167.57%
Virtual Memory 2047.0MB
Available Virtual Memory 98.03%
Memory Slot1 [DIMM_A] 512MB
Memory Slot2 [DIMM_B] 512MB
Display Adapters ATI MOBILITY RADEON X300 64MB
External Soundcard: Edirol FA 101.

Kaspersky Internet Security 2012.

I have recently restored my Dell laptop to its factory state using the Dell system restore feature. I was getting many crashes and blue screens before that.

Things have been OK with my laptop until a few of days ago when I had two crashes and blue screens saying:

IRQL_Not_Less_Or_Equal

Kernal_stack_in_page_error

I have performed Windows System restore and done full Kaspersky scans.

I ran SUPERAntiSpyware and only found one ‘tracking cookie'.

I ran aswMBR but am not sure exactly how to interpret the results. I don‘t think it found anything though..

My computer then ‘froze’ as I opened Ableton Live 5. I also had Mozilla running. No programs would open or close and the cursor was very slow. I could not shut down or open Task Manager. In the end I had to just ‘switch of’ without shutting down. It booted OK afterwards.

I have run CHKDSK in safe mode and that seemed OK. My computer seemed really fast in Safe Mode incidentally….

My taskbar and buttons changed colour from blue XP style to ‘classic’ grey. Not so important, but just another thing the computer has done without my command.

I have run the Windows tool to check drive for errors and that reported nothing..

I have updated the ATI Mobility Radeon X300 video and SigmaTel C-major audio drivers.

My computer just seems tempramentle and sluggish. Over the past couple of weeks it has also shut down on its own. Youtube seems slower than in the past. Moziila sometimes crashes (I have the latest version). I use my computer alot for music making with Ableton Live 5 and a load of free VST's. My fan maybe seems to kick in a bit lately also (?) but that might be me just worrying.

Any help or advice would be appreciated. I guess some diagnostics need running but I am unsure how to do this. I don't want to meddle and make things worse and I don't want to just wait for the next crash or disaster.

I hope I have given enough details of the problems and thanks,

J

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#2 Artrooks

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Posted 21 July 2012 - 03:57 PM

Hello,

You could run the built-in Dell Diagnostics to further rule-out hardware issues.

Here is your manual: Dell™ Inspiron™ 6000. Owner's Manual.
  • Under Solving Problems -->Dell Diagnostics (page 51)
  • Run the Pre-boot System Assessment (PSA).
  • If it passes then run Express/Extended tests or select a component with Custom test.

Good luck.

Regards,
Brooks



 


#3 hamluis

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Posted 21 July 2012 - 05:45 PM

This topic is closed, pending resolution of the topic in the Am I Infected forum.

Once that topic is resolved and the system has been deemed clean, send me a PM and I will reopen this topic (if desired).

Louis


EDIT: topic reopened,as I suspect a possible hard drive issue.

Edited by boopme, 21 July 2012 - 09:18 PM.


#4 Artrooks

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Posted 22 July 2012 - 08:31 AM

Hello j_bins,

With the error messages that you posted, I think it is important to initially rule out a failing hard drive as the cause. Running the Extended test (post #2) would be a start. The other option would be to enter Custom, and specifically test the hard drive first.

Let us know the results.

Regards,
Brooks



 


#5 j_bins

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Posted 22 July 2012 - 09:05 AM

Thanks for the replies,

I have run the Dell PSA followed by the Extended diagnostics test. All tests past OK. (I feel a bit daft for have not running these before I put up the post).

I also downloaded and ran Spybot as a further check on security and nothing was found.

I will be extra vigilant on backing up my work until I sort this out.

I will post any updates and again I do genuinely appreciate you sparing the time.

:alien2:

#6 Artrooks

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Posted 22 July 2012 - 10:41 AM

Hello j_bins,

KERNEL_STACK_INPAGE_ERROR
Usual causes: Memory, Corrupt paging file, File system errors, Disk errors, Bad cables, BIOS, Missing Service Pack, Bad motherboard, Virus infection (particulary in the MBR), Improperly seated cards
http://www.carrona.org/bsodindx.html#0x00000077


With the common causes for your error coming from hardware, it may be beneficial to perform more stringent testing. This can be accomplished by the following:

  • Create and run the DOS version of your hard drive manufacturer's diagnostic software linked from here. (Short and Extended tests should pass with no errors).
  • Test your computer memory by creating a bootable MemTest86+ CD (minimal 7 passes without errors for minimal confidence; best to run 12+ hours).

Regards,
Brooks



 


#7 Artrooks

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Posted 22 July 2012 - 04:35 PM

Hi,

As a supplement to my previous post, it might be a good idea to also have a look at your hardware setup. Creating a report using Speccy is a good way to do this.

Please follow the instructions below to "Publish a Snapshot" of your system using Speccy.
http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

The below is for those who cannot get online:

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

Regards,
Brooks



 


#8 j_bins

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Posted 23 July 2012 - 01:58 PM

Thanks Artrooks,

here is the Speccy report:

http://speccy.piriform.com/results/2Yyd8LaDnLZ0ukJSNqRrSHi

thanks

Edited by j_bins, 23 July 2012 - 02:01 PM.


#9 AustrAlien

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Posted 23 July 2012 - 03:13 PM

I would like to see you run the HDD and RAM tests as suggested by Artrooks ... and recommend 24 hours for the memory test unless you see an error before-hand.

While you are doing that, I could be looking at some info if you were to get it to me anytime it is convenient for you. I will include instructions below.

The Speccy report shows the SMART data for the hard drive, and there is just one value that concerns me:

HTS726060M9AT00
S.M.A.R.T
C7 UltraDMA CRC Error Count: 200 (200) Data 00000000D9

Converting the hex value (D9) to decimal gives a value of 217.

To understand the significance of this value, have a look at:
S.M.A.R.T. http://en.wikipedia.org/wiki/S.M.A.R.T.

199 0xC7 UltraDMA CRC Error Count The count of errors in data transfer via the interface cable as determined by ICRC (Interface Cyclic Redundancy Check).

========================================

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Download the following 2 files and save both to the My Documents folder:

:step2: Go to the My Documents folder and run #1 (BSOD_XP_v1.3_jcgriff2_PROD_.exe). (That will also run #2.)

It will take a little time to complete: Please be patient and wait for it to finish.
A new folder named TSF_XP_Support will be created in My Documents.

:step3: Zip up the newly created TSF_XP_Support folder.
  • Right-click on the TSF_XP_Support folder > Send to ... > Compressed (zipped) Folder.
    The newly created zip file will be located in the My Documents folder.

:step4: Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.

Note: The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

:step5: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)
======================================

Edited to add: Hard drive is Hitachi ... so I include instructions for testing.

Test the hard drive with the manufacturer's diagnostic utility.

Download the Drive Fitness Test, CD image from Hitachi's Downloads page.
http://www.hitachigst.com/support/downloads/#DFT

If you do not already have a suitable burning program for writing .ISO images to disc ...
  • Download and install ImgBurn.
    Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.
Boot from the CD:
  • Run the Quick/Short test and then the Extended/Long test.
Please post the results.

Edited by AustrAlien, 23 July 2012 - 03:27 PM.

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#10 j_bins

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Posted 24 July 2012 - 02:03 PM

Thanks for that AustrAlien,

that is alot to absorb but I really appreciate your detailed response and am up for the challenge. It might be a few days before I get time though.

I somehow missed reading the Artrooks post regarding the HDD and RAM tests. Appologies to all (especially Artrooks)...... I will run those too....

Thanks again

J :busy:

#11 Saurabh A

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Posted 25 July 2012 - 03:39 PM

Hi j_bins,

.

Kindly re-install the drivers for the graphic card. Please click the following link to download and install the AMD driver auto-detect utility. Once installed, it will provide you with the appropriate driver to install: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
Before these drivers are installed, please make sure that you completely uninstall the current graphic card drivers from the system. To do the same, please follow the following steps:

1) Click Start, click Run, and then type devmgmt.msc
2) Expand “Display Adapter”, right click the AMD Mobile Card and uninstall it.
3) Restart the Computer
4) Install the fresh driver.

Thanks & Regards
Saurabh_A

Edited by Queen-Evie, 05 August 2012 - 10:56 AM.
removed spammy content


#12 j_bins

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Posted 26 July 2012 - 10:50 AM

Dell - Saurabh A,

The AMD driver Auto detect can't identify my 'product or OS'. I have updated my ATI Mobility Radeon X300 video driver recently from the Dell website though using the downlaoded installer. Should I have uninstalled the old one first? This might sound daft.....but if I uninstall the display driver will I be able to see the screen properly until I install the new one?

Thanks,

J

#13 j_bins

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Posted 26 July 2012 - 02:21 PM

Ok, here goes,

- I have run the Drive Fitness tests. Both the quick test and the advanced returned the same result:

'operation completed successfully......disposition code = 0x00'

- This is the link for the TSF_XP_Support.zip:

https://www.box.com/files/0/f/0/1/f_2719292498#/files/0/f/0/1/f_2719292498

- Here is the MiniToolBox result:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Jon (administrator) on 26-07-2012 at 20:03:42
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe Reader X (10.1.3) (Version: 10.1.3)
ALPS Touch Pad Driver
ATI - Software Uninstall Utility (Version: 6.14.10.1012)
ATI Control Panel (Version: 6.14.10.5160)
ATI Display Driver (Version: 8.162-050803a2-025823C-Dell)
Broadcom Management Programs 2 (Version: 7.82.01)
C-Major Audio (Version: 42xx)
Camel Audio Alchemy (Version: 1.25.0)
CM Alpha
Conexant D110 MDC V.92 Modem
Cool Edit Pro
daHornet Version 1.34
Dell Driver Reset Tool (Version: 1.02.0000)
Dell Media Experience (Version: 3.0)
Dell Media Experience Update
Dell Picture Studio v3.0 (Version: 3.0.0)
Dell Support 5.0.0 (630)
Dell System Restore (Version: 2.00.0000)
Digital Line Detect (Version: 1.14)
Echo Indigo (Version: 7.3)
EDIROL FA-101 Driver
FabFilter One 2.01
Intel® PROSet/Wireless Software (Version: 9.00.0000)
Internal Network Card Power Management (Version: 1.7.0)
Internet Explorer Default Page (Version: 1.00.03)
iZotope Vinyl (Version: 1.61)
Kaspersky Internet Security 2012 (Version: 12.0.0.374)
KORG KONTROL Editor (Version: 1.20.0022)
KORG USB-MIDI Driver Tools for Windows (Version: 1.13.0601)
Learn2 Player (Uninstall Only)
Live 5.2.2
M-Audio USB MIDI Series Driver 5.0.1 (x86) (Version: 5.0.1)
mCore (Version: 1.19.0000)
mDrWiFi (Version: 1.19.0000)
mHlpDell (Version: 1.19.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft IntelliPoint 5.0 (Version: 5.00.174.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works 7.0 (Version: 07.02.0620)
mIWA (Version: 1.19.0000)
mIWCA (Version: 1.19.0000)
mLogView (Version: 1.19.0000)
mMHouse (Version: 1.19.0000)
Modem Helper (Version: 2.41)
Mozilla Firefox 14.0.1 (x86 en-GB) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
mPfMgr (Version: 1.19.0000)
mPfWiz (Version: 1.19.0000)
mProSafe (Version: 9.00.0000)
mSSO (Version: 1.19.0000)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
mToolkit (Version: 1.19.0000)
mWlsSafe (Version: 9.00.0000)
mXML (Version: 1.19.0000)
My Way Search Assistant
My Way Search Assistant (Version: 1.0.256)
mZConfig (Version: 1.19.0000)
Native Instruments Kore Player
Native Instruments Kore Player (Version: 2.1.4.8325)
Native Instruments Service Center
Native Instruments Service Center (Version: 2.2.3.537)
NetWaiting (Version: 2.5.16)
QuickSet (Version: 3.9.4)
QuickTime
rgc:audio sfz VSTi v1.96
rgc:audio Triangle II
Speccy (Version: 1.17)
Spybot - Search & Destroy (Version: 1.6.2)
SUPERAntiSpyware (Version: 5.5.1012)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Management Framework Core
Windows Media Format 11 runtime
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)

**** End of log ****

- I am now going to run the memtest for the recommended 24hr.... I have a boot disc ready and am hoping that I can run it all OK.

- Also I have a look at the documents http://en.wikipedia.org/wiki/S.M.A.R.T. and http://www.carrona.org/bsodindx.html#0x00000077 I am not quite able to understand what it all means though. I am quite enjoying all this though and hope that i am gradually gaining some knowledge and insight along the way.

...and of course...Thanks Again...J

#14 j_bins

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Posted 26 July 2012 - 02:47 PM

Quick update:

- when I shut down prior to booting memtest I got another blue screen:

IRQL_Not_Less_Or_Equal

***STOP: 0X0000000A (0x0000000C, 0x00000002, 0x00000002, 0x00000000, 0x804EE20C)

- I hope I have copied those codes down exactly as they were. I am pretty sure I have.

- Also, I have started memtest on the laptop. The test started automatically on boot without any commands from me. Is that what is meant to happen? Will it just continue testing until I stop it? And finally do I just write any results down or are they saved somewhere?......sorry if these questions seem a little dumb...

J :)

Edited by j_bins, 26 July 2012 - 02:48 PM.


#15 Artrooks

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Posted 27 July 2012 - 08:14 AM

Hello,

Good news regarding the Hitachi hard drive test, although as AustrAlien points out, the SMART data, 199 0xC7 UltraDMA CRC Error Count, is elevated.


Regarding the memory test:
  • Run the test for 24 hours or until an error is registered.
  • The test can be stopped as soon as an error is reported (in red). Press the ESC key to reboot.
  • To isolate the problem module should you have more than one memory chip, test each chip, one at a time, in the slot closest to the CPU. Take precautions to avoid static electricity when handling sensative electronic components.
  • If a memory chip tests bad, then retest that chip in a different memory slot.
  • Any errors can mean a bad memory stick or bad memory slot on the motherboard.

When the memory test completes, let us know if any errors were reported. The test will be stopped by you (press ESC key) after 24 hours. There should be no errors reported.

Don't forget to follow AustrAlien's instructions (post #9) regarding the BSOD_XP_v1.3_jcgriff2_PROD_.exe procedure.

Regards,
Brooks



 





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