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services.exe is infected with zeroaccess


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#1 gesler277

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Posted 21 July 2012 - 02:44 PM

Greetings,

Last week I received a message from Norton360 that is had blocked Trojan.Zeroaccess. A few hours later is blocked WS.Reputation.1. The next day it flashed an alert that it blocked output.exe. I was checking the security logs, and it appeared I was receiving constant attack from within my system. After reading a number of forums here and elsewhere I made numerous attempts to clean the system. Eventually I reached the point where that system no longer boots into windows. I receive a blue screen with an error UNMOUNTABLE BOOT VOLUME. This was a Lenovo Thinkpad WinXp.

It was near the end of that process that I noticed my wife's old laptop having similar problems. I don't believe there was any overlap of USB keys. This system had long since stopped doing windows updates. That should have been a sign I guess. Again I have tried fixing it, but have concluded I cannot do it myself.

The system now in question is a Dell Latitude D830 running Vista SP2. The last step I took was to run the Kaspersky Virus Removal Tool that reported that c:\windows\system32\services.exe was infected by Trojan.Zeroaccess. Having seen the other posts I need expert help to fix this problem.

Your help is very much appreciated.

Regards

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#2 HelpBot

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Posted 26 July 2012 - 02:45 PM

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#3 HelpBot

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Posted 31 July 2012 - 02:50 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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