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HP DeskJet 6940 Resume light on


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7 replies to this topic

#1 barneysplash

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Posted 21 July 2012 - 08:09 AM

Hi everyone
I have a problem printer.

It is a HP DeskJet 6940 inkjet printer.

The resume light, the arrow on the panel
is always on and the printer is not responding
to any other action.

I downloaded the manual here:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=135&prodTypeId=18972&prodSeriesId=468001

The drivers for the printer are here:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=468003&lang=en&cc=us&taskId=135&prodTypeId=18972&prodSeriesId=468001

but the resume light on all the time is not listed in the manual.

Anyone have a solution for this problem?
Thanks
Barney.

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#2 rotor123

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Posted 21 July 2012 - 03:53 PM

Hi

I noticed that You have already posted here
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/HP-DeskJet-6940-Resume-light-on/td-p/1684151

I suspect that they will be able to give you the definitive answer to your question.

I wish I could be more helpful

Roger

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#3 barneysplash

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Posted 22 July 2012 - 09:13 AM

Yes, I have posted the same query in several forums.

Whatever answer I get that works, I will post up.:)

#4 rotor123

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Posted 22 July 2012 - 10:57 AM

Thanks
Roger

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#5 coxchris

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Posted 23 July 2012 - 07:04 PM

Ok In the past I have similar conditions as you did Now I dont know if this will help but

When you print not the printing process there is a few steps that happens

PC>>Print Spooler>>Print a page

Now allot of times the printer has a memory overload and that sometimes causes the printer go go nuts This process clears the memory or print queue service.

http://www.sevenforums.com/tutorials/89483-print-spooler-queue-clear-reset.html

Usually Option 2 Steps 1 and 5 will work it just reset the printer services but you can follow the tutorial

Printer side

Please unplug the printer and check the input feed and output feed Check the back panel for any chips of paper in the sensors area of paper feed
Replug in it.

It should have reset the printer and try again

If it doesn't respond after these procedures please let me know

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#6 barneysplash

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Posted 24 July 2012 - 01:38 PM

The printer is gone to be serviced, will post up when I get the report.
Thanks for your detailed input!

#7 barneysplash

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Posted 02 September 2012 - 06:09 AM

Hi everyone

Here is the resolution of the printer situation.

Our hardware support partner replaced the formatting board,
also known as the logic board, in the unit.
It is working ok again.

If you have this printer at home and have to take it to
a computer repair shop, it would probably be more economical
to scrap the printer and buy a replacement.


Here is some advice from another forum detailing how to reset the
printer. I tried this with my printer, it did not work, but maybe
it will help someone else out:


The manual says to

1. Verify that the printer is powered on.
2. Press and hold down the Report Page button.
3. While holding down the Report Page button, press the Cancel button three times.
4. Release the Report Page button.


Thanks for reading and posting.
Barney

#8 rotor123

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Posted 02 September 2012 - 09:13 AM

Thanks for reporting the resolution of this problem.

Cheers
Roger

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