Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows update is not working in Windows 7 Professional. Error code 8024402F


  • Please log in to reply
6 replies to this topic

#1 Siva_Lovable

Siva_Lovable

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:09:09 AM

Posted 21 July 2012 - 08:09 AM

hi,

My OS is Windows 7 Professional 32-bit, Unable to update any file from windows update. Same error code 8024402F occurs and Windows could not search for new updates.

Whereas my internet connection is working fine and i able to browse and download from internet.

Also tried Microsoft Fix it and it says Repair windows update components. After applying it still same error occurs.

Even disabled AVG Internet Security 2012 and still same problem.

Here is the log detail from windowsupdate.log

2012-07-21 18:19:18:545 1256 8b0 AU ## START ## AU: Search for updates
2012-07-21 18:19:18:545 1256 8b0 AU #########
2012-07-21 18:19:18:548 1256 8b0 AU <<## SUBMITTED ## AU: Search for updates [CallId = {7CB9454F-3210-479E-A30A-D356B61C2A99}]
2012-07-21 18:19:18:548 1256 17e8 Agent *************
2012-07-21 18:19:18:548 1256 17e8 Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-07-21 18:19:18:548 1256 17e8 Agent *********
2012-07-21 18:19:18:548 1256 17e8 Agent * Online = Yes; Ignore download priority = No
2012-07-21 18:19:18:548 1256 17e8 Agent * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
2012-07-21 18:19:18:548 1256 17e8 Agent * ServiceID = {7971F918-A847-4430-9279-4A52D1EFE18D} Third party service
2012-07-21 18:19:18:548 1256 17e8 Agent * Search Scope = {Machine}
2012-07-21 18:19:18:552 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2012-07-21 18:19:18:566 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:595 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2012-07-21 18:19:18:603 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:610 1256 17e8 Agent Checking for updated auth cab for service 7971f918-a847-4430-9279-4a52d1efe18d at http://download.windowsupdate.com/v9/1/microsoftupdate/redir/muauth.cab
2012-07-21 18:19:18:610 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2012-07-21 18:19:18:618 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:642 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\AuthCabs\authcab.cab:
2012-07-21 18:19:18:650 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:650 1256 17e8 Setup Checking for agent SelfUpdate
2012-07-21 18:19:18:651 1256 17e8 Setup Client version: Core: 7.6.7600.256 Aux: 7.6.7600.256
2012-07-21 18:19:18:653 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2012-07-21 18:19:18:661 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:684 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
2012-07-21 18:19:18:692 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:696 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2012-07-21 18:19:18:704 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:957 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
2012-07-21 18:19:18:970 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:18:973 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2012-07-21 18:19:18:988 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:19:016 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
2012-07-21 18:19:19:025 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:19:042 1256 17e8 Setup Determining whether a new setup handler needs to be downloaded
2012-07-21 18:19:19:043 1256 17e8 Setup SelfUpdate handler is not found. It will be downloaded
2012-07-21 18:19:19:043 1256 17e8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256"
2012-07-21 18:19:19:045 1256 17e8 Setup Setup package "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2012-07-21 18:19:19:045 1256 17e8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2012-07-21 18:19:19:060 1256 17e8 Setup Setup package "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2012-07-21 18:19:19:061 1256 17e8 Setup Evaluating applicability of setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256"
2012-07-21 18:19:19:086 1256 17e8 Setup Setup package "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.6.7600.256" is already installed.
2012-07-21 18:19:19:086 1256 17e8 Setup SelfUpdate check completed. SelfUpdate is NOT required.
2012-07-21 18:19:19:457 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2012-07-21 18:19:19:465 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:19:489 1256 17e8 Misc Validating signature for C:\Windows\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\muv4muredir.cab:
2012-07-21 18:19:19:497 1256 17e8 Misc Microsoft signed: Yes
2012-07-21 18:19:19:501 1256 17e8 PT +++++++++++ PT: Synchronizing server updates +++++++++++
2012-07-21 18:19:19:501 1256 17e8 PT + ServiceId = {7971F918-A847-4430-9279-4A52D1EFE18D}, Server URL = https://www.update.microsoft.com/v6/ClientWebService/client.asmx
2012-07-21 18:19:23:666 1256 17e8 PT WARNING: ECP: Failed to validate cab file digest downloaded from http://download.windowsupdate.com/msdownload/update/software/dflt/2012/02/4913552_4a5c9563d1f58c77f30d0d5c9999e4b8bff3ab21.cab with error 0x80091007
2012-07-21 18:19:23:666 1256 17e8 PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 0, Old Count = 2
2012-07-21 18:19:23:666 1256 17e8 PT FATAL: ProcessCoreMetadata did not return any update to be committed
2012-07-21 18:19:23:667 1256 17e8 PT WARNING: Sync of Updates: 0x8024402f
2012-07-21 18:19:23:667 1256 17e8 PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
2012-07-21 18:19:23:667 1256 17e8 Agent * WARNING: Failed to synchronize, error = 0x8024402F
2012-07-21 18:19:23:670 1256 17e8 Agent * WARNING: Exit code = 0x8024402F
2012-07-21 18:19:23:670 1256 17e8 Agent *********
2012-07-21 18:19:23:670 1256 17e8 Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2012-07-21 18:19:23:670 1256 17e8 Agent *************
2012-07-21 18:19:23:670 1256 17e8 Agent WARNING: WU client failed Searching for update with error 0x8024402f
2012-07-21 18:19:23:685 1256 17e8 Report REPORT EVENT: {C1F73FE1-5653-460E-8A1A-101297FF7463} 2012-07-21 18:19:16:456+0530 1 148 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
2012-07-21 18:19:23:688 1256 1468 AU >>## RESUMED ## AU: Search for updates [CallId = {7CB9454F-3210-479E-A30A-D356B61C2A99}]
2012-07-21 18:19:23:688 1256 1468 AU # WARNING: Search callback failed, result = 0x8024402F
2012-07-21 18:19:23:688 1256 1468 AU # WARNING: Failed to find updates with error code 8024402F
2012-07-21 18:19:23:688 1256 1468 AU #########
2012-07-21 18:19:23:688 1256 1468 AU ## END ## AU: Search for updates [CallId = {7CB9454F-3210-479E-A30A-D356B61C2A99}]
2012-07-21 18:19:23:688 1256 1468 AU #############
2012-07-21 18:19:23:688 1256 1468 AU Need to show Unable to Detect notification
2012-07-21 18:19:23:689 1256 1468 AU Successfully wrote event for AU health state:1
2012-07-21 18:19:23:689 1256 1468 AU AU setting next detection timeout to 2012-07-21 17:49:23
2012-07-21 18:19:23:689 1256 1468 AU Setting AU scheduled install time to 2012-07-21 21:30:00
2012-07-21 18:19:23:690 1256 1468 AU Successfully wrote event for AU health state:1
2012-07-21 18:19:23:693 1256 1468 AU Successfully wrote event for AU health state:1
2012-07-21 18:19:23:724 1256 17e8 Report CWERReporter::HandleEvents - WER report upload completed with status 0x8
2012-07-21 18:19:23:724 1256 17e8 Report WER Report sent: 7.6.7600.256 0x8024402f 00000000-0000-0000-0000-000000000000 Scan 101 Unmanaged
2012-07-21 18:19:23:724 1256 17e8 Report CWERReporter finishing event handling. (00000000

BC AdBot (Login to Remove)

 


#2 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:10:39 PM

Posted 21 July 2012 - 08:21 AM

Press Windows+R key and type

ncpa.cpl and click ok

Right click on your LAN connection-properties

Click on Internet Protocol Version 4 (TCP/IPv4) and then click Properties

click on Use the following DNS server addresses, and then, in the Preferred DNS server and Alternate DNS server boxes, type the addresses of the primary and secondary DNS servers.

PREFERRED 4.2.2.1
ALTERNATE 4.2.2.2

Restart the PC

Let me know if you can update now

Edited by narenxp, 21 July 2012 - 08:21 AM.


#3 Siva_Lovable

Siva_Lovable
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:09:09 AM

Posted 22 July 2012 - 01:06 AM

Still windows update dint work after trying these tool still same error-8024402F.

Even tried Microsoft Fixit 50123 and

Also run default and aggressive mode in Microsoft Fixit 50202 but sstill not finding any updates

Even scanned full system with Microsoft safety scanner and Malicious Software Removal Tool from microsoft and dint find any problem.

#4 narenxp

narenxp

  • BC Advisor
  • 16,371 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:India
  • Local time:10:39 PM

Posted 22 July 2012 - 06:57 AM

Still windows update dint work after trying these tool still same error-8024402F.


Tool?

Did you restart your PC after changing the dns servers?

#5 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:39 PM

Posted 22 July 2012 - 10:16 AM

Run the windows update repair tool.
http://www.majorgeeks.com/downloadget.php?id=6278&file=15&evp=7eda0de8e5f883d40874fbb648330dde

Then reboot your machine.

Then Right Click and Run as Admin on the complete internet repair tool with all boxes ticked and then reboot and check updates.
http://majorgeeks.com/downloadget.php?id=7183&file=9&evp=d487f47a4ec64ed8e3f942b034a8b48c

#6 InadequateInfirmity

InadequateInfirmity

    I Gots Me A Certified Edumication


  • Banned
  • 5,180 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:10:39 PM

Posted 22 July 2012 - 02:55 PM

If the above fails then uninstall AVG and then run the removal tool,
http://majorgeeks.com/AVG_Remover_d7000.html

Then install Avast free.
http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe

Also please post the following logs right click run them as admin.

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please Attach the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and Attach the result.

#7 Siva_Lovable

Siva_Lovable
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:09:09 AM

Posted 23 July 2012 - 01:36 AM

i just restore my system to few month back and and again checked for update at that time it is working fine

when i installed these update again problem started with same error 8024402F

Update for Windows 7 (KB2709981) and Windows modules Installer

i think some problem with these update.... after updating it same error occurs.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users