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Lost internet and disappearing anti-virus programs


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15 replies to this topic

#1 Jeff_whoa

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Posted 20 July 2012 - 08:00 PM

Help. I think I might be infected. I have an older laptop with a new and clean install of Windows XP. There isn't a lot of apps on it as I was only going to use it for music production and wanted it to run lean. I hadn't worked on it in the last month or so, but went in to install dropbox on it yesterday. I have some new updates from Windows Update to install as well, so I went ahead and rebooted.

After rebooting, I realized that I could not access the internet to link Dropbox, but that was not all. I could not access the web via any browser either. This was the first clue. After processing whether or not Dropbox had messed up my internet, I attempted to open up Norton Security Suite and run a scan, just in case. I clicked the icon, but nothing. The icon in the system tray was missing altogether. When I attempted to repair the installation, add/remove programs said that it appeared to have been uninstalled already, and that if I wanted, it would delete the entry. Uninstalled? What? I had originally downloaded and installed Avast Free, but since Norton came free from my ISP (Comcast) I switched to it instead. I was left wondering if I had inadvertently removed Norton, thinking I would put Avast back on. Oh well. I had Avast available, so I reinstalled it but couldn't update without internet. As of today, it appears as if Avast has been "eaten" by this thing as well. It still showed in the tray, saying that I was secure. The scan from yesterday showed no infection though. The last thing I tried was installing an old version of Norton Utilities that I had sitting around for about ten years. Windoctor has been a great help in the past as fixing file associations and links, which I figured could be the source of the problem. Windoctor showed a huge amount of errors that it could not fix, including many missing files from Avast. Argh!

The only questionable thing that might have been downloaded was when I was looking for the correct drivers after the install. It is a Dell Inspiron with an ATI video card and I downloaded what I thought was a safe driver from what I thought was a safe site. When it was unpacking, it triggered Avast's suspicious process warning and kept sandboxing it. I decided to go back and find the file and re-download it. This time I had no problem. Please help. I understand that it may take some hours attempting to clean this thing, but I also know it will use hours of my time formatting and reinstalling lots of music apps as well. But that won't clean a rootkit, will it?

I am running Windows XP SP3 on a 32bit machine.

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#2 Broni

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Posted 20 July 2012 - 10:23 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 Jeff_whoa

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Posted 21 July 2012 - 10:49 AM

Thank you for replying. I didn't have my notifications configured last night. I did have one question.

I started to run these tests, but I need to know: Do I leave my anti-virus running or do I need to suspend it temporarily to run these?

#4 Broni

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Posted 21 July 2012 - 12:08 PM

You can leave your AV on.

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#5 Jeff_whoa

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Posted 21 July 2012 - 01:46 PM

Here are the results:

SECURITY CHECK:
===================================================

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware
Adobe Flash Player 11.2.202.235
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
``````````End of Log````````````

______________________________________________________________________

Farbar Service Scanner Version: 19-07-2012
Ran by Jeff (administrator) on 21-07-2012 at 13:14:37
Running from "E:\dhdhdhd\New folder"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
ATTENTION!=====> Unable to retrieve HKLM\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\\EnableFirewall value. The value does not exist.


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
AegisP(9) aswTdi(10) Gpc(3) IPSec(5) NetBT(6) PSched(7) s24trans(8) SYMTDI(11) Tcpip(4)
0x0B00000005000000010000000200000003000000040000000A0000000B00000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****


__________________________________________________________________

Thirdly, we have the MiniToolbox

MiniToolBox by Farbar Version: 15-07-2012
Ran by Jeff (administrator) on 21-07-2012 at 13:16:19
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® PRO/Wireless 2200BG Network Connection = Wireless Network Connection (Connected)
Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=static addr=192.168.1.209 mask=255.255.255.0
set address name="Wireless Network Connection" gateway=192.168.1.1 gwmetric=0
set dns name="Wireless Network Connection" source=static addr=68.87.74.166 register=PRIMARY
add dns name="Wireless Network Connection" addr=68.87.68.166 index=2
set wins name="Wireless Network Connection" source=static addr=none

# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : prophet

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/Wireless 2200BG Network Connection

Physical Address. . . . . . . . . : 00-12-F0-29-F8-94

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.1.209

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 68.87.74.166

68.87.68.166



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-11-43-75-BA-1F

Server: cns.bonitasprngs.fl.naples.comcast.net
Address: 68.87.74.166

Name: google.com
Addresses: 74.125.130.139, 74.125.130.101, 74.125.130.138, 74.125.130.113
74.125.130.102, 74.125.130.100



Pinging google.com [74.125.137.138] with 32 bytes of data:



Reply from 74.125.137.138: bytes=32 time=70ms TTL=44

Reply from 74.125.137.138: bytes=32 time=49ms TTL=44



Ping statistics for 74.125.137.138:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 49ms, Maximum = 70ms, Average = 59ms

Server: cns.bonitasprngs.fl.naples.comcast.net
Address: 68.87.74.166

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.38.140, 98.139.183.24



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=176ms TTL=46

Reply from 72.30.38.140: bytes=32 time=194ms TTL=46



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 176ms, Maximum = 194ms, Average = 185ms

Server: cns.bonitasprngs.fl.naples.comcast.net
Address: 68.87.74.166

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 12 f0 29 f8 94 ...... Intel® PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport
0x3 ...00 11 43 75 ba 1f ...... Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.209 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.209 192.168.1.209 25
192.168.1.209 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.209 192.168.1.209 25
224.0.0.0 240.0.0.0 192.168.1.209 192.168.1.209 25
255.255.255.255 255.255.255.255 192.168.1.209 3 1
255.255.255.255 255.255.255.255 192.168.1.209 192.168.1.209 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/20/2012 11:58:42 AM) (Source: Application Hang) (User: )
Description: Hanging application mbam.exe, version 1.62.0.87, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/19/2012 06:06:41 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The connection with the server was terminated abnormally

Error: (07/19/2012 02:24:27 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (07/19/2012 02:24:26 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (07/19/2012 02:24:26 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The connection with the server was terminated abnormally

Error: (07/19/2012 02:24:25 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (07/19/2012 02:24:25 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The connection with the server was terminated abnormally

Error: (07/18/2012 04:11:32 PM) (Source: Application Error) (User: )
Description: Faulting application inststub.exe, version 5.2.1.3, faulting module prodcbk.dll, version 18.7.1.3, fault address 0x0000f6aa.
Processing media-specific event for [inststub.exe!ws!]

Error: (07/18/2012 04:08:33 PM) (Source: Application Error) (User: )
Description: Faulting application inststub.exe, version 5.2.1.3, faulting module prodcbk.dll, version 18.7.1.3, fault address 0x0000f6aa.
Processing media-specific event for [inststub.exe!ws!]

Error: (07/18/2012 04:08:01 PM) (Source: Application Error) (User: )
Description: Faulting application inststub.exe, version 5.2.1.3, faulting module prodcbk.dll, version 18.7.1.3, fault address 0x0000f6aa.
Processing media-specific event for [inststub.exe!ws!]


System errors:
=============
Error: (07/20/2012 03:37:44 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 03:37:08 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 03:36:37 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 03:35:03 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 03:34:09 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 03:33:46 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 02:26:07 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 02:26:07 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 02:25:32 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0

Error: (07/20/2012 02:25:10 PM) (Source: 0) (User: )
Description: \Device\Ide\IdePort0


Microsoft Office Sessions:
=========================
Error: (07/20/2012 11:58:42 AM) (Source: Application Hang)(User: )
Description: mbam.exe1.62.0.87hungapp0.0.0.000000000

Error: (07/19/2012 06:06:41 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe connection with the server was terminated abnormally

Error: (07/19/2012 02:24:27 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (07/19/2012 02:24:26 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (07/19/2012 02:24:26 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe connection with the server was terminated abnormally

Error: (07/19/2012 02:24:25 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (07/19/2012 02:24:25 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe connection with the server was terminated abnormally

Error: (07/18/2012 04:11:32 PM) (Source: Application Error)(User: )
Description: inststub.exe5.2.1.3prodcbk.dll18.7.1.30000f6aa

Error: (07/18/2012 04:08:33 PM) (Source: Application Error)(User: )
Description: inststub.exe5.2.1.3prodcbk.dll18.7.1.30000f6aa

Error: (07/18/2012 04:08:01 PM) (Source: Application Error)(User: )
Description: inststub.exe5.2.1.3prodcbk.dll18.7.1.30000f6aa


=========================== Installed Programs ============================

Adobe Flash Player 11 Plugin (Version: 11.2.202.235)
ALPS Touch Pad Driver
ATI - Software Uninstall Utility (Version: 6.14.10.1012)
ATI Control Panel (Version: 6.14.10.5160)
ATI Display Driver (Version: 8.162-050803a2-025823C-Dell)
AudioBox USB driver
avast! Free Antivirus (Version: 7.0.1456.0)
Broadcom 440x 10/100 Integrated Controller (Version: 5.51.03)
Broadcom Management Programs 2 (Version: 7.82.01)
C-Major Audio (Version: 42xx)
Catalyst Control Center Core Implementation (Version: 2007.0322.2238.38535)
Catalyst Control Center Graphics Full Existing (Version: 2007.0322.2238.38535)
Catalyst Control Center Graphics Full New (Version: 2007.0322.2238.38535)
Catalyst Control Center Graphics Light (Version: 2007.0322.2238.38535)
ccc-core-preinstall (Version: 2007.0322.2238.38535)
ccc-core-static (Version: 2007.0322.2238.38535)
ccc-utility (Version: 2007.0322.2238.38535)
CCC Help English (Version: 2007.0322.2237.38535)
Conexant D110 MDC V.92 Modem
EZdrummer (Version: 1.1.6)
EZdrummer Lite Installer (Version: 1.1.4)
EZXDfh (Version: 1.0)
EZXPercussion (Version: 1.0)
Gizmo Central (Version: v2.7.9)
Google Update Helper (Version: 1.3.21.65)
Intel® PROSet/Wireless Software (Version: 11.01.0000)
LiveReg (Symantec Corporation) (Version: 2.0.6.1314)
LiveUpdate 1.6 (Symantec Corporation)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
mCore (Version: 9.03.0000)
mDriver (Version: 9.03.0000)
mDrWiFi (Version: 9.03.0000)
mHlpDell (Version: 9.03.0000)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
mIWA (Version: 9.03.0000)
mLogView (Version: 9.03.0000)
mMHouse (Version: 9.03.0000)
Modem Helper (Version: 2.41)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
mPfMgr (Version: 9.03.0000)
mPfWiz (Version: 9.03.0000)
mProSafe (Version: 9.00.0000)
mSCfg (Version: 9.03.0000)
mSSO (Version: 9.03.0000)
MSXML 6.0 Parser (Version: 6.00.3883.8)
mWlsSafe (Version: 9.00.0000)
mWMI (Version: 9.03.0000)
mZConfig (Version: 9.03.0000)
Native Instruments Guitar Rig 3
Native Instruments Guitar Rig 3 (Version: 3.2.1.004)
Native Instruments Service Center
Native Instruments Service Center (Version: 2.0.6.001)
NetWaiting (Version: 2.5.23)
Norton Speed Disk 6.0 for Windows NT
Norton Utilities 2002 for Windows
PreSonus Studio One (Version: 1.6.4.14644)
Skins (Version: 2007.0322.2238.38535)
SUPERAntiSpyware (Version: 5.5.1012)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
ViewSonic Monitor Drivers
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 1023.4 MB
Available physical RAM: 466.11 MB
Total Pagefile: 2458.33 MB
Available Pagefile: 2023.46 MB
Total Virtual: 2047.88 MB
Available Virtual: 1971.05 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.52 GB) (Free:48.81 GB) NTFS
3 Drive e: () (Removable) (Total:29.82 GB) (Free:22.89 GB) FAT32

========================= Users: ========================================

User accounts for \\PROPHET

Administrator ASPNET Guest
HelpAssistant Jeff SUPPORT_388945a0


**** End of log ****


________________________________________________________________________________________________________


Fourth is Malware bytes (Note: You will see an error for Mbam in the prvious log. I had run this app yesterday when I found I had a problem. That result turned up negative as well.)

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.16.09

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Jeff :: PROPHET [administrator]

7/21/2012 1:19:27 PM
mbam-log-2012-07-21 (13-19-27).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 187528
Time elapsed: 20 minute(s), 26 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)
_______________________________________________________


Lastly, we have aswMBR:

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-21 13:43:04
-----------------------------
13:43:04.687 OS Version: Windows 5.1.2600 Service Pack 3
13:43:04.687 Number of processors: 1 586 0xD08
13:43:04.687 ComputerName: PROPHET UserName: Jeff
13:43:07.203 Initialize success
13:43:10.906 AVAST engine defs: 12070300
13:43:36.984 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
13:43:36.984 Disk 0 Vendor: ST980815A 3.ADE Size: 76319MB BusType: 3
13:43:37.078 Disk 0 MBR read successfully
13:43:37.078 Disk 0 MBR scan
13:43:37.078 Disk 0 Windows XP default MBR code
13:43:37.125 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 76308 MB offset 63
13:43:37.265 Disk 0 scanning sectors +156280320
13:43:37.625 Disk 0 scanning C:\WINDOWS\system32\drivers
13:45:17.890 Service scanning
13:46:20.562 Modules scanning
13:48:16.171 Disk 0 trace - called modules:
13:48:16.359 ntkrnlpa.exe CLASSPNP.SYS disk.sys atapi.sys hal.dll intelide.sys
13:48:16.359 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x86dcbab8]
13:48:16.359 3 CLASSPNP.SYS[f767bfd7] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x86d2fd98]
13:48:18.750 AVAST engine scan C:\WINDOWS
13:49:12.687 AVAST engine scan C:\WINDOWS\system32
14:01:23.843 AVAST engine scan C:\WINDOWS\system32\drivers
14:02:45.890 AVAST engine scan C:\Documents and Settings\Jeff
14:04:54.281 AVAST engine scan C:\Documents and Settings\All Users
14:07:27.343 Scan finished successfully
14:22:32.937 Disk 0 MBR has been saved successfully to "E:\dhdhdhd\MBR.dat"
14:22:32.953 The log file has been saved successfully to "E:\dhdhdhd\aswMBR.txt"


_____________________________________________________________________________________________


Thanks again for your help. Please advise me if there is any at risk personal info within these logs that I need to remove.

#6 Broni

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Posted 21 July 2012 - 01:58 PM

I don't see anything malicious.

Internet seems to be working just fine.

What are the current issues?

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#7 Jeff_whoa

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Posted 21 July 2012 - 02:02 PM

I don't see anything malicious.

Internet seems to be working just fine.

What are the current issues?


I cannot access the web, even though it shows a connection. I can see it on my network from other computers, but cannot access the net to update anti-virus, access the web from a browser or connect dropbox.

Did you notice anything funny about my Windows Firewall settings?

#8 Broni

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Posted 21 July 2012 - 02:06 PM

I cannot access the web

What EXACTLY happens?
Which browser?
Did you try different browser?

Did you notice anything funny about my Windows Firewall settings?

If you're referring to the registry key from FSS log it's not important.

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#9 Jeff_whoa

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Posted 21 July 2012 - 02:14 PM

Ok. Would you humor me for at least one more test? Would these tests have picked up the presence of a rootkit?

#10 Broni

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Posted 21 July 2012 - 02:17 PM

You didn't answer my questions...

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#11 Jeff_whoa

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Posted 21 July 2012 - 02:31 PM

I cannot access the web

What EXACTLY happens?
Which browser?
Did you try different browser?

Did you notice anything funny about my Windows Firewall settings?

If you're referring to the registry key from FSS log it's not important.


Sorry. I just realized my previous reply did not save.

I don't use a home page on the browsers. When I click a recent page or bookmark, I immediately get an error, that it cannot find this page. I have tried it on IE and Firefox. When Dropbox boots, it immediately gives me a dialog that it cannot find a connection as well.

Also, the mysterious half installation of Norton Security creeps me out. I still had all of the icons in place, but when I clicked on them, I got nothing. Add/Remove programs claimed that it appeared that Norton had already been uninstalled, but I never would've uninstalled it without replacing it.

Also, yesterday when I look at my setting in Windows Security Center, I had notifications that my firewall was active and I had anti-virus installed. When I clicked to look at my firewall settings, the radial button showed that the firewall was actually turned off, even though it showed it was turned on. I have been unable to use system restore, even to the most recent restore point before I knew I had a problem. I DO show MANY restore pints, almost every day for the last few weeks, but I cannot even restore to one.

#12 Broni

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Posted 21 July 2012 - 03:03 PM

Let's take a deeper look...

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#13 Jeff_whoa

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Posted 21 July 2012 - 03:11 PM

Thanks. I am mobile right now, but will have the logs posted according to that thread later this evening.

#14 Broni

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Posted 21 July 2012 - 03:20 PM

:)

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#15 Jeff_whoa

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Posted 22 July 2012 - 03:17 PM

I have uploaded the required logs to a new thread locating here.

GMER required a couple of passes as I kept getting the BSOD. I finally temporarily disabled the AV until it was complete. It took a while but is now posted.

Thank you for your help.




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