Posted 20 July 2012 - 02:50 PM
A co-worker brought in her daughters' laptop, Dell N4030, Windows 7 today and said it boots to the recovery screen everytime it is turned on.
I powered it up and it did go to the recovery screen. I inserted and re-booted to MiniXP and in the "D" drive found windows.old, windows.old000 - 002. I 'assumed' the daughter and/or boyfriend attempted a recovery several times.
I recently did a windows restore on a Vista machine so I found the Microsoft KB971760, 'How to restore a Windows 7 based computer to a prvious Windows installation by using the Windows.old folder.
The C drive does not have a Windows folder, all window folder are located on the D drive. When I did the steps to 'move' a folder I got the error msg that the system could not find the file specified (which the KB said to just go to the next step)... No specified file was found. So when I got the the move /y c:\windows.old\windows c:\, got the same msg.
Since all 'Windiws' folders are located in the D drive I tried to move from the D but then get the msg, 'Access denied'...
The steps I followed with Vista machine did as it should have but now with this Windows 7 machine.
Any sugggestions, thoughts???