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Help with error message "the system could not log you on as the domain HOME is not available"


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#1 bruceyfamily

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Posted 20 July 2012 - 06:02 AM

My sons computer has been turned on this morning and normally when the login window comes up we just hit enter as there is no password and it boots up all ok.

Its running Windows XP Home.

Today we are receving the following error message:

"the system could not log you on as the domain HOME is not available"

I have just tried to boot in safe mode but you get the same login box and error.

Not sure what to do or how to get in to fix/restore. Please could someone help.

Many thanks.

Edited by hamluis, 01 August 2012 - 08:48 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 hamluis

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Posted 20 July 2012 - 01:54 PM

System manufacturer and model?

Can you enter the BIOS?

If so, do so and check that the date/time settings...and the boot settings...are as they should be (hard drive is first option).

Louis

Edited by hamluis, 24 July 2012 - 04:29 PM.
typo


#3 bruceyfamily

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Posted 24 July 2012 - 01:13 AM

Hi not sure if this is what is needed AMD Sempron ™ 2800

Boot drive is

1. CD/DVD-0: SONY
2 IDE-0 Samsung SP1614N

Presume I need to change those round?

#4 hamluis

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Posted 24 July 2012 - 08:37 AM

Yes, it's worth a try, will do no harm :).

If you get an error message, please write it down and post it.

Louis

#5 Allan

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Posted 24 July 2012 - 08:48 AM

Luis is right that it won't do any harm to switch the two, but It really doesn't matter if the cd drive is ahead of the hd as long as they are both at the top of the boot device order (in fact I prefer it that way for when I need to boot to a cd/dvd). The error message you are getting MAY be caused by malware. Did anything unusual or different happen last time the system worked properly? Did you download anything potentially harmful?

It may be worth posting in the Am I Infected forum just to rule out (or in) malware.

#6 bruceyfamily

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Posted 24 July 2012 - 12:28 PM

Hi not sure whether it helps but I do have the Windows XP disc if needed to restore anything - but I dont know what the licence code is for it as its obvisouly in the machine and I cant find the case with the number on! Just trawling through all of them now to see if I can find the right one.

I have posted the query to the malware forum - no idea what was done the day before - both boys say nothing different than viewing YouTube and chatting on Skype/Facebook - had only run all the antivirus/malware removal ESET online scanner about a week ago and all was ok.

#7 Allan

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Posted 24 July 2012 - 12:55 PM

Well, you might want to run it again today. And you should also run a scan with MalwareBytes

#8 bruceyfamily

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Posted 24 July 2012 - 01:06 PM

But I cant run anything as I cant login??

#9 Allan

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Posted 24 July 2012 - 03:17 PM

Right, sorry :mellow:

Download Kaspersky boot time scan, burn to cd and run it (http://support.kaspersky.com/faq/?qid=208282173).

#10 bruceyfamily

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Posted 26 July 2012 - 03:50 AM

Hi thanks for the above - I dont have the option to reboot the pc from USB (as the link goes thro to a USB download)nothing is simple for me! so I am just trying to get a RW disc so I can reboot from disc - just my luck that my computer wont allow me to save to any of the discs I've got here. Will report back as soon as I can. Just wanted to let you know what was happening.

#11 Allan

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Posted 26 July 2012 - 07:03 AM

You can burn a boot time AV to cd and run it from there if you can't boot to usb.

#12 bruceyfamily

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Posted 27 July 2012 - 05:10 PM

Hi finally I have booted with the rescue disc. It found a trojan Packed.WIN.32.Krap.HC - this has now been deleted as recommended. Thought I would check as what to do next. Many thanks.

#13 noknojon

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Posted 30 July 2012 - 06:15 PM

Hi -
Do you still have any problems, or has the Kaspersky CD fixed them, and if any errors / problems can you please list them -

Thank you -

#14 bruceyfamily

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Posted 01 August 2012 - 07:40 AM

Hi - I ran the in the graphic mode of the rescue disc and it ound a trojan Packed.WIN.32.Krap.HC - this has now been deleted as recommended.

I have now rebooted the computer and still receiving the error message "the system could not log you on as the domain HOME is not available" when the login window comes up. As previously mentioned the computer is not on any network it is just a home computer.

#15 kbit

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Posted 01 August 2012 - 10:05 AM

this is a virus and network problem. and yes you are on a network if computer is on the internet. maybe someone here is a network guru but i would first double check that the trojan virus is truly gone as i have had some viruses simply copy themselves when trying to delete , so you may still have this trojan.




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