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dvd rw drive not working please help

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4 replies to this topic

#1 stickybonez


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Posted 20 July 2012 - 12:02 AM

I am not quite sure when or why my drive stopped working but I think it was due to some updated drivers I must have installed. I have tried for a couple weeks now to figure this out but without any luck. I think it may have something to do with the intel rapid storage technology drivers I may have installed. So I have a dell latitude e6400 running windows 7. My cd dvd rw drive is not working and acting like it's not getting power as it will not open. I can see that it is recognized in my bios and in device manager. Any suggestions. What is the best way to test the drive and to make the appropriate changes. I feel like due to some changes it has possibly made registry changes or something of that nature. Any help would be greatly appriciated.

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#2 jhayz


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Posted 20 July 2012 - 01:34 AM

Have you tried undoing the changes made or reinstalled it by device manager?


#3 deb001


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Posted 27 July 2012 - 05:42 PM

My name is Debbie.

1) First of all, I would suggest you to update the firmware of CD-DVD drive by clicking on the URL mentioned : http://www.dell.com/support/drivers/us/en/19/DriversHome/NeedProductSelection You will need to enter your service tag.

2) The second thing that I would suggest you to do is some changes in registry settings. Following are the steps to delete the upper filter and lower filter which are the settings of CD-DVD drive:-
1. Click the Start button, click Run.
2. In the Open box, type Regedit, and then click OK.
3. Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
4. Click the plus sign (+) next to SYSTEM.
5. Click the plus sign (+) next to Current Control Set.
6. Click the plus sign (+) next to Control.
7. Click the plus sign (+) next to Class.
8. Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
9. On the right side of the window, click Upper Filters.
10. Click Edit on the menu bar.
11. Click Delete, and then click OK.
12. On the right side of the window, click Lower Filters.
13. Click Edit on the menu bar.
14. Click Delete, and then click OK.
15. Click File, and then click Exit.
16. Restart the computer normally.

3) IF that doesn’t fix the issue then Run the Hardware Diagnostics Test (PSA)
-- Restart your computer and hit F12 on the Dell Logo Screen a couple of times.
-- It Boots to the One Time Boot Menu.
-- Select the Option Diagnostics and hit Enter.
-- Check for the error.

For further assistance please reply

Thanks & Regards

Edited by Orange Blossom, 04 August 2012 - 08:32 PM.
Replaced short links with actual, and removed spammy content. ~ OB

Thanks & Regards

#4 Queen-Evie


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Posted 28 July 2012 - 07:35 AM

If you choose to edit the registry do the following first. If something goes wrong it can be easily restored.

Backup the Windows system registry with ERUNT
  • If you are using ERUNT on a Vista or Windows 7 system:
  • And ... if UAC (User Account Control) is enabled on the Windows system (as it is by default):
  • When installing ERUNT, ensure that the AutoBackup option is UN-checked!
  • Run ERUNT using right-click > Run as Administrator
    Note: Backups will not be automatically created daily. Instead you will need to create them manually by running ERUNT.
[/list]Download ERUNT (The Emergency Recovery Utility NT) to the computer.
  • There are two versions to choose from:
    • Installer file Download Now
    • Run (double-click) the installer file to install ERUNT on the system.
    • Run ERUNT using the shortcut that will have been created on the Desktop.
    • Follow the prompts, leaving all settings in their default configuration.
  • Zipped file Download .ZIP
    • Unzip/Extract the .zip file to a folder in the location of your choice.
      Read the README.TXT file for full instructions and more information.
    • Run (double-click) the contained ERUNT.EXE file to backup the registry.
    • Follow the prompts, leaving all settings in their default configuration.
Note: To restore the Windows registry using ERUNT backups:
  • Navigate to the EFDNT folder created to house the registry backups:
    C:\Windows\ERDNT <<< folder
  • Inside the ERDNT folder you may find other folders labelled by date (manual backups if any).
  • The AutoBackup folder contains dated folders with registry backups created automatically by ERUNT each day the computer is started.
  • The location might look something like this:
  • C:\WINDOWS\ERDNT\AutoBackup\25-07-2012 <<< folder
[*]Locate the backup (by date) that you wish to use and then run (double-click) ERDNT.exe within that same backup folder, and follow the prompts.

Edited by Queen-Evie, 28 July 2012 - 09:54 AM.

#5 hamluis



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Posted 30 July 2012 - 06:52 PM

Although the suggested registry edit is known to overcome some issues with optical drives...I think I would try MS Fixit, Optical Drives - http://support.microsoft.com/kb/982116 , as more comprehensive potential resolution.

I would also check the cable connectors to the optical drive.


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