Posted 19 July 2012 - 07:52 PM
I am having an issue with an apparent trojan horse virus detected by my antivirus program, AVG Anti-Virus Free 2012. The problem started earlier today, and seems to have occured after I installed a suddenly appearing update for Adobe Flash Player, which I ignorantly accepted. Since then, each time I start up my computer, the desktop icons are rearranged to the left as though the arrangement has been reset, and I have been getting the following warning from AVG Resident Shield frequently:
File name: c:\Windows\System32\services.exe
Threat name: Trojan horse Dropper.Generic_c.MMI
Process name: C:\Program Files (x86)\AVG\AVG PC Tuneup\BoostSpeed.exe (changed, see below)
Process-ID: 3068 (changed, see below)
It should be noted that the process name and -ID were different at first, but after searching Google for a while, I found a recommendation of installing AVG PC Tuneup, which would supposedly solve the issue with the desktop icons. However, after installing and using the program, the warning from AVG Reisdent Shield started appearing even more frequently and is reappearing at least three times per minute as I am writing this post, with the process name and -ID changed to the ones displayed above. I do not remember what the initial name and ID were, nor do I know where to find this.
The frequent warning stirred me to search around the internet for possible solutions, concluding that many others are experiencing this issue and that it is likely because of a virus installed by the (fake) Adobe Flash Player update. The issue does not seem easily resolvable and most people were requested a lot of complicated information that I did not understand too well. Several people were advised a quick fix through "cmd.exe", but they reported recurring of the virus within a day, and therefore I did not attempt this. Elsewhere, a guide explained how to remove a "services.exe virus", telling me to go to the Task Manager and find services.exe in the Processes tab, but it was not listed there.
Furthermore, I am using Windows 7 and AVG Anti-Virus Free 2012. I have installed every recent update for both the operating system and the anti-virus program, and have performed several scans with AVG, each showing services.exe as a white-listed trojan horse virus, with the message "All problems have been solved." I have no idea what to do, and it seems to be getting out of hand, so I hope any of you can help me with this problem!
Thanks in advance!