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Found the cause of my blue screen but unsure on how to proceed


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7 replies to this topic

#1 halosom

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Posted 19 July 2012 - 04:07 PM

Hi again I just found the cause of my Blue Screen of Death but i'm not sure what this file is for or if it is safe to get rid of it, the file that causes my daily blue screen of death is call cymon.sys some sort of driver from the company CypherTec Inc.. Any help on this matter would be awesome i'm tired of getting a blue screen in the middle of playing games and what not. Just let me know what info you need to help me figure this out. Thank you

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#2 Allan

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Posted 19 July 2012 - 04:09 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 halosom

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Posted 19 July 2012 - 05:07 PM

==================================================
Dump File : Mini071912-01.dmp
Crash Time : 7/19/2012 1:41:51 PM
Bug Check String : NO_MORE_SYSTEM_PTES
Bug Check Code : 0x0000003f
Parameter 1 : 0x00000000
Parameter 2 : 0x00001ff8
Parameter 3 : 0x0000e570
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fe33
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntoskrnl.exe+7fe33
Stack Address 1 : ntoskrnl.exe+7f9d4
Stack Address 2 : ntoskrnl.exe+6bc93
Stack Address 3 : CYMON.SYS+322f
Computer Name :
Full Path : C:\Windows\Minidump\Mini071912-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 164,037
==================================================

==================================================
Dump File : Mini071312-01.dmp
Crash Time : 7/13/2012 3:40:05 PM
Bug Check String : NO_MORE_SYSTEM_PTES
Bug Check Code : 0x0000003f
Parameter 1 : 0x00000000
Parameter 2 : 0x00001ff8
Parameter 3 : 0x00019269
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fe33
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18607 (vistasp2_gdr.120402-0336)
Processor : 32-bit
Crash Address : ntoskrnl.exe+7fe33
Stack Address 1 : ntoskrnl.exe+7f9d4
Stack Address 2 : ntoskrnl.exe+6bc93
Stack Address 3 : CYMON.SYS+322f
Computer Name :
Full Path : C:\Windows\Minidump\Mini071312-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 164,037
==================================================

#4 Allan

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Posted 19 July 2012 - 05:13 PM

Is Software Informer installed? If so, uninstall it. If not, download & run Autoruns (http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx) and see if there is any reference to cymon.sys as a startup process. If it's there, uncheck or delete it. Let's see where we are after that.

#5 halosom

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Posted 19 July 2012 - 05:59 PM

Under: HKLM\System\CurrentControlSet\Services I see the company name
CypherGuard cguard Service 32bit Edition
CypherGuard Info Service
and I see cymon located in system32 drivers under the Drivers tab

I haven't unchecked anything yet as I'm not sure what will happen if I did try to uncheck these 3 and delete them

#6 Allan

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Posted 20 July 2012 - 06:28 AM

Go into Programs & Features - do you see any Cypher Guard program(s) / entry listed? If so, uninstall it. If not, go ahead and uncheck those items in Autoruns and reboot.

Edited by Allan, 20 July 2012 - 06:29 AM.


#7 halosom

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Posted 20 July 2012 - 06:49 AM

Did not see Cypher Guard in programs so I unchecked it in autoruns and rebooted

#8 Allan

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Posted 20 July 2012 - 06:55 AM

Okay. Let's see if that fixes the problem.




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