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Vista not reading full RAM


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#1 B5Anteros

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Posted 19 July 2012 - 12:47 PM

Hello,

I just noticed today that Vista is missing an entire GB of memory from what it used to read. I have two 2 GB memory sticks in the PC and they have worked well for 5 years. Windows Explorer and Control Panel System usually say "Memory 3.87 GB" but today I just noticed that they now say "Memory 2.87 GB." When I run Speccy it tells me it's reading 4096 MB so I'm wondering if this is a software problem with Vista.

My PC has been sluggish lately and it has locked up on me several times in the last two weeks. I don't know if this has anything to do with the problem. Any hints or help would be appreciated. My system specs are in my sig.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


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#2 hamluis

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Posted 19 July 2012 - 02:05 PM

<<Windows Explorer and Control Panel System usually say "Memory 3.87 GB">>

Hmmm...that's very unlikely, if you have a total of 4GB installed. Windows uses a certain amount of RAM that is automatically deducted from the total RAM installed...and the resulting number reflected by going Control Panel/System...is typically somewhere from 2.75 to 3.4GB with 4GB installed.

Detailed Summary/Explanation

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Sooo...does your system actually exhibit any operational problems?

Louis

#3 B5Anteros

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Posted 19 July 2012 - 02:20 PM

http://speccy.piriform.com/results/8PpklPjF34AnsEyKqkoQRhC

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#4 B5Anteros

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Posted 19 July 2012 - 02:23 PM

<<Windows Explorer and Control Panel System usually say "Memory 3.87 GB">>

<< Hmmm...that's very unlikely, if you have a total of 4GB installed. Windows uses a certain amount of RAM that is automatically deducted from the total RAM installed...and the resulting number reflected by going Control Panel/System...is typically somewhere from 2.75 to 3.4GB with 4GB installed. >>

OK, it may not have said exactly 3.87 before but I know it was well over 3.0. Believe me, I've had this thing for years.

Detailed Summary/Explanation

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

<< Sooo...does your system actually exhibit any operational problems? >>

Only what I've mentioned. It's been locking up a lot and been slow or sluggish, especially when playing video. This has never been a problem before.

Louis


HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#5 hamluis

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Posted 19 July 2012 - 04:17 PM

Slow Computer-browser Check Here First; It May Not Be Malware - http://www.bleepingcomputer.com/forums/topic87058.html

Your CPU temps appear to be at the upper limit, which could account for the symptoms you have described.

The listed max temp range for that CPU is 49-64 Celsius...your Speccy reflects 64 Celsius as your current.

Louis

Edited by hamluis, 20 July 2012 - 02:13 PM.


#6 B5Anteros

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Posted 19 July 2012 - 10:40 PM

Ok. I don't know what to do about the temp though. I've done most of the things listed on that link, except for removing and reapplying the thermal compound between the heat sink and CPU. I may try that when I'm feeling more adventurous. Maybe my PC has just gotten too old.

I take it there's no discernible or viable reason then as to why it's reading less RAM than it used to. I've looked everywhere. You guys were my last hope. B)

Thank you for your time!

Edited by B5Anteros, 19 July 2012 - 10:44 PM.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#7 Keithuk

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Posted 23 July 2012 - 09:52 AM

Your CPU temps appear to be at the upper limit, which could account for the symptoms you have described.

The listed max temp range for that CPU is 49-64 Celsius...your Speccy reflects 64 Celsius as your current.


The temperature shown in that report says Average Temperature: 59 C

My Vista laptop runs hot Intel Mobile Core 2 Duo @ 1.73GHz 76 C I have a seperate fan switch that I use when I do alot of work. I know its an old FUJITSU SIEMENS AMILO Li 1818 laptop but I've tried removing all the screws to clean the dust out but it won't come apart.

Anyway I only have 2GB RAM and I thought that was suspect so I downloaded Memtest86 and burnt it to a CD. I started my laptop up with this CD instered and it ran loads of checks, it will take a few hours and it didn't find anything wrong.

Keith

Windows ME (spare computer)
Windows XP 2002 Professional SP3 (desktop computer)
Windows 7 Professional SP1 32bit (laptop computer)

Windows 8 64bit spare drive for laptop computer


#8 B5Anteros

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Posted 07 August 2012 - 08:10 PM

Ok, I've ran every memory test under the sun and no issues. Also the previous memory reading is back (I have pictures this time :-)

However, I'm still getting video slowdowns and even PC locks (Twice since posting this question.)

Today I noticed the video starting to skip and jump (an MKV file) and I immediately shut it down and ran speccy. It listed the average temp at 74C. I freaked. I remember when I removed the heat sink a few months ago to clean the fan (it was encrusted) I saw that the Thermal Paste didn't look too healthy. I think I'm gonna agree with Louis that overheating is my problem and I'm gonna have to bite the bullet and replace the thermal paste.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#9 hamluis

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Posted 08 August 2012 - 11:15 AM

Thermal paste costs less than $10, be sure not to bend any CPU pins (if applicable) when removing the heatsink.

Let us know how it goes :).

Louis

#10 B5Anteros

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Posted 25 August 2012 - 11:18 AM

Wow, what a HUGE difference! Look at this!

http://speccy.piriform.com/results/HfdCsFzTMOov7nScrSURKFA

Thanks for your help, Louis. It took me awhile but everything is running beautifully. :thumbsup:

Edited for grammar.

Edited by B5Anteros, 25 August 2012 - 11:21 AM.

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#11 hamluis

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Posted 25 August 2012 - 03:01 PM

Thanks for the feedback, glad it's resolved...happy computing :).

Louis

#12 Keithuk

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Posted 26 August 2012 - 05:59 AM

My Speccy report http://speccy.piriform.com/results/Zrz5Pg6WLxBN815c7WlvhHf

Keith

Windows ME (spare computer)
Windows XP 2002 Professional SP3 (desktop computer)
Windows 7 Professional SP1 32bit (laptop computer)

Windows 8 64bit spare drive for laptop computer


#13 B5Anteros

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Posted 26 August 2012 - 10:34 PM

My Speccy report http://speccy.piriform.com/results/Zrz5Pg6WLxBN815c7WlvhHf


Soooo... not that it has anything to do with my original post but why is your speccy report so much more detailed than mine?

HP Envy 1417c = Intel i7 3770 at 3.4 GHz = 12 GB RAM = Pegatron 2AD5 Motherboard = 2TB Seagate ST2000DM001-9YN164 Disk Device = Several External HD's = 2 GB NVIDIA GeForce GT 630 = Windows 8 64 bit = Mozilla Firefox = Avast Free = Windows Defender.


#14 Keithuk

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Posted 27 August 2012 - 05:12 AM

I've no idea. I'm using the lastest Speccy v1.17.340 and saving the details by clicking File/Publish Snapshot and copy and paste the url shown.

Keith

Windows ME (spare computer)
Windows XP 2002 Professional SP3 (desktop computer)
Windows 7 Professional SP1 32bit (laptop computer)

Windows 8 64bit spare drive for laptop computer





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