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Windows boots nothing works

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#1 roadster


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Posted 19 July 2012 - 12:15 PM

I have a Dell Inspiron 1720 running Windows 7 Ultimate. I came home from a business trip and my family presented me with this challenge. My kids are not sure what the last thing they did was.

The computer will boot up OK and when I login to my account with admin privileges it gives me this error message:

"c:\windows\system32\config\systemprofile\Desktop is not accessible."

I then get a taskbar with a Start button and a recycle bin icon on a black screen. When I try to open Explorer, Computer, or Control Panel I get this error message:

"The server process could not be started because the configured identity is incorrect. Check the username and password."

First I turned off my wifi, then if I boot in safe mode I can go to the command prompt and see that my files are still there. I performed a "clean boot" using msconfig and nothing changed. Explorer.exe is running in the Services tab of Task Manager. I cannot create a new user because Control Panel will not open. I navigated to the RESTORE folder in DOS and it was empty (perhaps the clean boot did this?). Any help is appreciated.

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#2 roadster

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Posted 26 July 2012 - 12:06 PM

Resolved on my own by using a restore point. Odd that no-one ever responded to this post...oh well.

#3 Firefoxthebomb


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Posted 26 July 2012 - 03:15 PM

I am sorry no one got to your post, I am fairly new here but I can tell you that they do get quite busy and most likely your post just got overlooked.

That being said, I glad you got it all worked out.


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