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...reinstalling windows hasn't really helped. please help


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#1 enron

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Posted 19 July 2012 - 11:58 AM

About a week ago my laptop started performing poorly. Windows got glitchy once night so I rebooted, but when Windows started up it was incredibly slow and incredibly unstable. Desktop icons weren't loading, and if I did click an icon it would take forever to load before ultimately failing. A recurring error message was this:

WerFault.exe - Application Error

The instruction at 0x00000000775D9C12 referenced memory at 0x00000000100050FE4. The required data was not placed into memory because of an I/O error status of 0xc0000185.

Click on OK to terminate the program.


Basically, the computer was unusable. A couple of hard reboots didn't help. Then I tried starting Windows normally and then shutting it down through the Start Menu. This took a long time but it worked; a safe reboot led to my computer performing as usual.

Then yesterday, the same problem arose. Windows was getting glitchy, so I rebooted only for Windows to load in a similar slow and unstable state. Hard reboots didn't help, and even a safe reboot didn't help this time around. I booted into safe mode and backed up my files onto an external hard drive. Then I used my Toshiba Recovery CD that came with my laptop and wiped my hard drive clean and reinstalled Windows. The re-install took about the normal amount of time and when everything completed Windows was working crisply.

Last night, I tried downloading Service Pack 2 (among other updates). It downloaded, and then I left it on overnight to install while I slept. I woke up this morning to find that my screen was black. I could still move my mouse cursor, but it seemed like nothing was happening. So I hard rebooted, Windows loaded, but I still had Service Pack 1. Then I tried uninstalling some of the bloatware on my machine. I tried to uninstall the Toshiba DVD software but the process got stuck. The progress bar wasn't moving, I couldn't exit the program, and Task Manager wasn't coming up (though the computer did not freeze). So I did a hard reboot. Windows got stuck on the black screen before the log-in screen. The green progress bar was moving but after 5 minutes I decided to reboot again.

Now I am typing this in Safe Mode. I actually do believe I could do this in normal mode (I did use the internet for like 10 minutes and even installed successfully Firefox and Chrome) but I just don't want to take the risk of Windows glitching. Since a complete reinstall hasn't seemed to fix everything, I am thinking that there might be a hardware problem. Could someone point me in the direction of some good diagnostic tools? Here's my basic hardware information:

TOSHIBA Satellite A305
Intel Core 2 Duo CPU - T5750 @ 2.00 GHz (2 CPUs)
4086MB RAM
Windows Vista Home Premium (6.0, Build 6001)

Edit: I should mention that I am pretty sure my initial problem was not due to spyware or malware. I have been running Microsoft Security Essentials for a long time now and there had never been an issue.

Edit 2: After restarting from Safe Mode, I got the blue screen. Windows restarted on its own, and during boot up it run its own scan of my C drive as a check for consistency. This took about 5 minutes and then Windows booted normally and smoothly.

Edit 3: I posted Edit 2 in normal mode but then literally right after Windows crashed. Chrome was not responding, I couldn't close it, and Task Manager wasn't coming up. I couldn't click on on my anything, although my cursor was moving. Back in safe mode again.

This post has been edited by Roger: Today, 01:29 PM
Reason for edit: Moved from Windows 7 to Windows Vista forum

Edited by enron, 19 July 2012 - 01:08 PM.


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#2 enron

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Posted 19 July 2012 - 02:09 PM

So I can boot into normal mode just fine but after a few minutes whatever program I'm using will lock up and basically make Windows unusable. I've had to hard reboot every time. I don't think this is a Windows problem though. I had Windows 7 installed before and the same stuff was happening. I have Windows Vista now (thats what was on the Toshiba Recovery CD).

#3 hamluis

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Posted 19 July 2012 - 02:16 PM

Let's try...

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

FWIW: If you have hardware problems...Windows won't cure or circumvent those.

Louis

#4 enron

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Posted 19 July 2012 - 02:22 PM

I just ran CHKDSK from the command prompt. This is what happened:

Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>chkdsk
The type of the file system is NTFS.
Volume label is SQ004709V01.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

CHKDSK is verifying files (stage 1 of 3)...
152384 file records processed.
File verification completed.
450 large file records processed.
0 bad file records processed.
0 EA records processed.
60 reparse records processed.
CHKDSK is verifying indexes (stage 2 of 3)...
Index entry computer.png in index $I30 of file 8943 is incorrect.
Index entry RenderingControl.xml in index $I30 of file 8943 is incorrect.
Index entry wmp.mof in index $I30 of file 8943 is incorrect.
195980 index entries processed.
Index verification completed.

Errors found. CHKDSK cannot continue in read-only mode.

C:\Windows\system32>


Don't know what to make of that. Working on the Speccy Snapshot right now.

#5 enron

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Posted 19 July 2012 - 02:25 PM

Speccy link (done in Safe Mode): http://speccy.piriform.com/results/NFreZxn3scDeuta01lOMv3g

Tried doing it in Normal Mode but Windows locks up before it can finish. After ten minutes of analyzing it still hadn't completed the info for RAM and Motherboard.

Edited by enron, 19 July 2012 - 03:10 PM.


#6 hamluis

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Posted 19 July 2012 - 04:23 PM

You need to run the chkdsk /r command, not just chkdsk. As you can see, that just runs in read-only mode, serves no purpose, IMO.

Start/Run...type chkdsk / and hit Enter. Type Y in new screen and hit Enter. Reboot.

The command will attempt to run...do not interrupt it...upon completion, the system should boot into Windows.

Louis

#7 enron

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Posted 19 July 2012 - 05:31 PM

Tried running CHKDSK. Left it run for about an hour and half. It was progressing slowly but eventually it got stuck on Stage 5 of 5. It would stuck at the same progress for 25 minutes so I hard rebooted. Trying it again now.

Edit: Windows seems to be more stable now even though CHKDSK didn't complete. I have been using Chrome for about 20 minutes now and nothing has gone wrong. I did previously try to uninstall some more bloatware and Windows locked up though.

Edited by enron, 19 July 2012 - 06:17 PM.


#8 enron

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Posted 19 July 2012 - 05:33 PM

In Normal Mode right now and was able to successfully run Speccy. Here's the link: http://speccy.piriform.com/results/VtsghRY7KGspEUf3rPqXitY

#9 hamluis

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Posted 19 July 2012 - 07:10 PM

IMO, the data reflected for your hard drive...doesn't indicate a problem with the drive itself.

I would run the chkdsk /r command again. After that...

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Louis

#10 enron

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Posted 19 July 2012 - 07:20 PM

I actually cannot run chkdsk at the moment because I need to use the internet. I have been using Chrome for about 2 hours now and nothing bad has happened. Haven't tried uninstalling a program or anything though. Here is the MiniToolBox log:


MiniToolBox by Farbar Version: 15-07-2012
Ran by Ron (administrator) on 19-07-2012 at 20:17:58
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/19/2012 07:06:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 06:50:23 PM) (Source: ESENT) (User: )
Description: Windows (3080) Windows: The database page read from the file "C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb" at offset 4055040 (0x00000000003de000) (database page Windows0) for 8192 (0x00002000) bytes failed verification due to a page checksum mismatch. The expected checksum was -112028752322536266 (0xfe71fe717d2f5cb6) and the actual checksum was -112028752322535969 (0xfe71fe717d2f5ddf). The read operation will fail with error -1018 (0xfffffc06). If this condition persists then please restore the database from a previous backup. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

Error: (07/19/2012 06:50:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 06:39:59 PM) (Source: Automatic LiveUpdate Scheduler) (User: Ron-PC)Ron-PC
Description: errorFailed unregistering service.

Error: (07/19/2012 06:31:47 PM) (Source: ESENT) (User: )
Description: wuaueng.dll (504) SUS20ClientDataStore: Database recovery/restore failed with unexpected error -1022.

Error: (07/19/2012 06:29:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 05:31:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 04:08:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 04:07:12 PM) (Source: EventSystem) (User: )
Description: d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (07/19/2012 03:25:02 PM) (Source: PerfNet) (User: )
Description:


System errors:
=============
Error: (07/19/2012 07:05:34 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (07/19/2012 07:05:27 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:52:25 PM on 7/19/2012 was unexpected.

Error: (07/19/2012 06:52:41 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:30 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:30 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:13 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.


Microsoft Office Sessions:
=========================
Error: (07/19/2012 07:06:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 06:50:23 PM) (Source: ESENT)(User: )
Description: Windows3080Windows: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Windows.edb4055040 (0x00000000003de000)8192 (0x00002000)-1018 (0xfffffc06)-112028752322536266 (0xfe71fe717d2f5cb6)-112028752322535969 (0xfe71fe717d2f5ddf)494 (0x1EE)

Error: (07/19/2012 06:50:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 06:39:59 PM) (Source: Automatic LiveUpdate Scheduler)(User: Ron-PC)Ron-PC
Description: errorFailed unregistering service.

Error: (07/19/2012 06:31:47 PM) (Source: ESENT)(User: )
Description: wuaueng.dll504SUS20ClientDataStore: -1022

Error: (07/19/2012 06:29:59 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 05:31:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 04:08:10 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/19/2012 04:07:12 PM) (Source: EventSystem)(User: )
Description: d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp458007043c

Error: (07/19/2012 03:25:02 PM) (Source: PerfNet)(User: )
Description:


=========================== Installed Programs ============================

Bluetooth Stack for Windows by Toshiba (Version: v6.10.02(T))
Google Chrome (Version: 20.0.1132.57)
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless Software (Version: 11.5.0000)
Intel® Matrix Storage Manager
mCore (Version: 11.02.0000)
mCPlug (Version: 11.00.0000)
mHelp (Version: 11.02.0000)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
mMHouse (Version: 11.02.0000)
mPfMgr (Version: 11.02.0000)
Speccy (Version: 1.17)
Synaptics Pointing Device Driver (Version: 10.1.8.0)
TOSHIBA Disc Creator (Version: 2.0.1.1a for x64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 1.0.3.64)
TOSHIBA SD Memory Utilities (Version: 1.9.1.5)
TOSHIBA Value Added Package (Version: 1.1.14.64)
Windows Driver Package - TOSHIBA (FwLnk) System (11/19/2006 1.0.0.3) (Version: 11/19/2006 1.0.0.3)

========================= Memory info: ===================================

Percentage of memory in use: 48%
Total physical RAM: 4085.03 MB
Available physical RAM: 2112.24 MB
Total Pagefile: 8365.36 MB
Available Pagefile: 6314.8 MB
Total Virtual: 4095.88 MB
Available Virtual: 3999.51 MB

========================= Partitions: =====================================

1 Drive c: (SQ004709V01) (Fixed) (Total:296.62 GB) (Free:258.5 GB) NTFS

========================= Users: ========================================

User accounts for \\RON-PC

Administrator Guest Ron


**** End of log ****

Edit: After looking at those System errors, I will run CHKDSK right now. Hopefully it doesn't take forever

Edited by enron, 19 July 2012 - 07:24 PM.


#11 enron

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Posted 19 July 2012 - 08:34 PM

Tried CHKDSK again, got the same result. This was the last step it was on before it locked up:

CHKDSK is verifying free space (Stage 5 of 5)...
11 percent complete. (539415 of 67774471 free clusters processed)


#12 hamluis

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Posted 20 July 2012 - 02:08 PM

Error: (07/19/2012 06:52:41 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:30 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:30 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:20 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.

Error: (07/19/2012 06:52:13 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume SQ004709V01.


Now...you may think that it's a small matter when your file system has corruption...but, if the situation deteriorates, it could result in the entire partition (and everything on it) becoming unreadable by Windows. When that has happened to me...I just delete everything and reinstall Windows, I've not had much success with the tools others have reportedly used to repair file system/partition problems.

Louis

#13 AustrAlien

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Posted 20 July 2012 - 05:42 PM

There is a problem with the hard drive!

:exclame: Ensure that you have backed up important personal files to a physically separate device! :exclame:

From the Speccy report:

TOSHIBA MK3252GSX
S.M.A.R.T
C5 Current Pending Sector Count: 100 (100) Data 0000000007

That is the problem with your system as is currently being reported, and that chkdsk has not yet been able to fix.
  • I suspect from what you have posted, that you have been impatient and not allowed chkdsk to complete its task.
As I see it, there are two options available to you (assuming all important data is backed up elsewhere and you are prepared for possible total failure of the Windows system):
  • Run chkdsk /r and allow it to complete however long it may take .... and I am thinking "give it 24 hours and see what is happening then ... "
  • Create a bootable CD with a disk diagnostic utility and test the hard drive. I assume it will report a problem, and if possible give you the opportunity to repair it. If so, go ahead and attempt to do so.
Toshiba's diagnostic utilitly

Toshiba Hard Drives - Software Utilities

Download this tool:

DOS Diagnostic Tool Ver. 7.0
(For IDE/ATA/SATA Hard Drives)
ZIPfjdt_700.zip [62KB] (actual file downloaded: fjdt_700.zip)

"This diagnostic tool is available for use by customers who feel their Fujitsu Branded Toshiba hard drive may not be operating normally. It is only designed for use with Fujitsu Branded Toshiba ATA/IDE hard drives."
=======================================================

If you do not already have a suitable burning program for writing .ISO images to disc ...
  • Download and install ImgBurn.
    Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.
OR an alternative .... for users of VISTA/WIN7: How to burn an .iso image onto a CD
=============

Edited to add FYI: chkdsk should not ever be interrupted! :exclame:
  • Interrupting chkdsk poses the very real risk of precipitating major damage to the file system.
  • While ever there is "hope", chkdsk should be allowed to continue without interference, and it may well take a (very) long time (24 hours plus some in extreme cases).
  • ONLY when all hope is lost, should you ever then end chkdsk/power off the system.
    If the hard drive activity light remains dormant for some considerable time, then it is likely that no more can/will be done.

Edited by AustrAlien, 20 July 2012 - 07:25 PM.

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#14 enron

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Posted 20 July 2012 - 11:36 PM

Thanks hamluis and AustrAlien for all your help. I will try the Toshiba diagnostic tool tomorrow and then report back here. IF that doesn't work, then I will try chkdsk again. I left chkdsk running for 6 hours today and it again got stuck at stage 5. But I will try 24 hours and see how that goes.

Edit: And I do have all my data backed up.

Edited by enron, 20 July 2012 - 11:39 PM.


#15 AustrAlien

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Posted 21 July 2012 - 12:33 AM

:thumbup2: That sounds like a plan.
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