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sirefef.AB and sirefef.P infection


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16 replies to this topic

#1 Rrroberts40

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Posted 18 July 2012 - 10:50 AM

Thanks for the quick reply...I went thru the list of items to do but the machine has become unstable and I have unplugged it from the web and am using a laptop to communicate. I have run the FRST64 and have the FRST log. Will that be enough to begin or do I need the DDS log as well. My MSE has identified the sirefef.AB and sireshef.P infection.

I am using Win 7 64 Pro

The computer in question will not allow the firewall to be reengaged it comes up with error code 0x80070424

Thanks
Russ

Attached Files

  • Attached File  FRST.txt   38.93KB   1 downloads

Edited by Rrroberts40, 18 July 2012 - 11:31 AM.


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#2 Rrroberts40

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Posted 18 July 2012 - 11:09 AM

Hello, I have also have run DDS and have the Defogger log as well...

Attached Files


Edited by Rrroberts40, 18 July 2012 - 11:11 AM.


#3 Rrroberts40

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Posted 18 July 2012 - 11:56 AM

I know everyone is very busy so I am trying to be a bit proactive. I have looked thru a few of the other fixes and have therefore rerun the FRST64.exe and also the services.exe and have new files.
Thanks
Russ

Attached Files



#4 CatByte

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Posted 18 July 2012 - 04:15 PM

Hi

Please do the following:


Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt

start
SubSystems: [Windows] ==> ZeroAccess
1 lqbwwajr; \??\C:\Windows\system32\drivers\lqbwwajr.sys [x]
2012-07-17 23:06 - 2012-07-17 23:06 - 00328704 ____A (Microsoft Corporation) C:\Windows\System32\services.exe.81D23AE7234647E0
2012-07-17 23:02 - 2012-07-17 23:02 - 00328704 ____A (Microsoft Corporation) C:\Windows\System32\services.exe.82ABCC0F325D6CED
2012-07-17 22:57 - 2012-07-17 22:57 - 00328704 ____A (Microsoft Corporation) C:\Windows\System32\services.exe.93197023A25B4739
2012-07-17 22:27 - 2012-07-17 22:27 - 00328704 ____A (Microsoft Corporation) C:\Windows\System32\services.exe.3F965B4FCD839BF8
2012-07-17 22:22 - 2012-07-17 22:22 - 00328704 ____A (Microsoft Corporation) C:\Windows\System32\services.exe.65128499AE4C26EB
2012-07-17 22:15 - 2012-07-17 22:15 - 00328704 ____A (Microsoft Corporation) C:\Windows\System32\services.exe.4CF39E2E8D37A883
C:\Windows\Installer\{0abd7dbe-a404-f638-3117-59e6af9d5455}
C:\Users\Russ\AppData\Local\{0abd7dbe-a404-f638-3117-59e6af9d5455}
end

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options then select Command Prompt

Run FRST (or FRST64 if you have the 64bit version) and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.

Reboot Normally.


NEXT


Refer to the ComboFix User's Guide

  • Download ComboFix from the following location:

    Link

    * IMPORTANT !!! Place ComboFix.exe on your Desktop
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  • Double click on ComboFix.exe & follow the prompts.
  • Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  • When finished, it shall produce a log for you. Post that log in your next reply

    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.


    ---------------------------------------------------------------------------------------------
  • Ensure your AntiVirus and AntiSpyware applications are re-enabled.

    ---------------------------------------------------------------------------------------------

NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 Rrroberts40

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Posted 18 July 2012 - 08:37 PM

Hello Catbyte,

Everything seemed to go as planned...I have both .txt files attached...

It looks at this point to be back to normal...please let me know if you see anything in the .txt files...

Thanks very much
I think a donation is in order
Russ

Attached Files



#6 CatByte

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Posted 18 July 2012 - 08:45 PM

looks better, but I'd like to run a couple more scans to make certain there are no leftovers, please run the following:

Please download Malwarebytes' Anti-Malware
  • Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 Rrroberts40

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Posted 18 July 2012 - 09:25 PM

Catbyte,
The malware program said it found nothing and I have the log file that says nothing found.

The Eset program is still running it is about 20% done and has been running 18 minutes..it says it found 2 threats win64/Agent.BA trojan and Win64/Sirefef.W trojan...
Bummer
Russ

Edited by Rrroberts40, 18 July 2012 - 09:26 PM.


#8 CatByte

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Posted 18 July 2012 - 09:45 PM

those items are likely already in quarantine, so don't be too concerned till I get a chance to look at the log

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#9 Rrroberts40

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Posted 18 July 2012 - 11:19 PM

Catbyte,
Here are the Malware and ESET log files...looks like those 2 trojan files are in quarantine.
Let me know
Thanks again
Russ

Attached Files



#10 CatByte

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Posted 19 July 2012 - 10:15 AM

ok, yes, those files are already in quarantine, so they can't hurt your computer, (you can delete that C:\FRST folder at the end when we clean up our tools)

Please do the following:


Your Java is out of date, so go to Start > Control Panel > Programs and Features > scroll down to the Java installation and Remove it, now download the latest Java version 7 update 5 and install it: http://java.com/en/download/index.jsp


NEXT

Please advise how your computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 Rrroberts40

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Posted 19 July 2012 - 12:11 PM

Seems to be working fine...I have removed and updated the JAVA.

#12 CatByte

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Posted 19 July 2012 - 12:22 PM

Hi

Just some housekeeping to do now,

Please do the following:


You can delete the DDS and FRST logs and programs from your desktop. Reanable your CD emulation software with defogger, the right click and delete it.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#13 Rrroberts40

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Posted 19 July 2012 - 02:03 PM

One issue has popped up after doing the last things on you list. The speaker icon has a red X on it and the message that come up when hovered over say the audio services are not running but I do get sound from the speaker that seems normal...What do yo think?
Russ

#14 CatByte

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Posted 19 July 2012 - 02:11 PM

Try this

Go to Start > type cmd into the search box > when cmd.exe populates in the window above, right click and Run as an Administrator
Type in > services.msc > a list of installed services will populate
In the list find the item named Windows Audio
Right click on it and select Properties
Make sure the startup type is AUTOMATIC then click the start button then ok to close the window.
Reboot your computer.

let me know if that worked

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#15 Rrroberts40

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Posted 19 July 2012 - 02:17 PM

Thanks Catbyte,
I was a bit ahead of you and had done those things and rebooted and it is good now...all looks normal..
Thanks so much a gold star for you...
Russ




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