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BSOD on startup on a Eee PC 1005peb


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#1 digicat

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Posted 17 July 2012 - 07:35 PM

A coworker brought me her son's Windows 7 Starer laptop to fix. The son accidently stepped on it, shattering the LCD screen. I replaced the screen and powered it up, and it's giving a BSOD on boot. It boots into safe mode just fine.

Anyways, what I've tried so far:
Went into Startup Repair, but couldn't detect any problems.
Went into System Recovery to do a system restore, and none of the previous restore points will load.
Ran the memory diagnostic, found no errors.
Booted into safe mode...
Ran SFC, found no problems.
Ran chkdsk /f, and found no problems.

Using BlueScreenView to examine the dump file, it's highlighting monitor.sys, ntoskrnl.exe, and Wdf01000.sys as being possible suspects.


I've attached a link to the dump file below. Any assistance would be appreciated.



Link to dump file

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#2 caperjac

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Posted 18 July 2012 - 04:22 AM

watch the boot screen for a F key combo [i think it should be f10 with an acer ]to get to the boot option ,do a factory restore .all personal data will be lost ,so backup in safe mode any ,pictures/music /video ect ect

Edited by caperjac, 18 July 2012 - 04:23 AM.

My answers are my opinion only,usually


#3 digicat

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Posted 18 July 2012 - 02:45 PM

The system is an ASUS btw.

Sooooo, I came in this morning and the laptop now boots to "Missing operating system_"

I removed the HD and attached attached it to another system for testing. I can browse the contents of the drive just fine. There are 3 partitions, the boot partition with the OC, a recovery partition, and a "raw" partition. Ran the windows Disk Check on the boot partition and found no problems. The HD is a seagate drive, so I downloaded and ran SeaTools for Windows, and did the various HD tests from there, each one came back with a "Pass".

How do I go about doing a factory reset on this thing?


So, what do you think, am I dealing with a bad HD that's passing integrity checks, or is there something else wrong with this thing?

#4 AustrAlien

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Posted 18 July 2012 - 02:58 PM

... now boots to "Missing operating system_"
So, what do you think, am I dealing with ...

The problem lies in the MBR (MasterBootRecord) in the first sector of the hard drive. The hard drive itself is fine. Repairing the MBR should fix the non-booting situation.

Let's investigate a little further.

You will need a USB hard drive or flashdrive.

:step1: Download http://unetbootin.sourceforge.net/unetbootin-xpud-windows-latest.exe
and http://noahdfear.net/downloads/bootable/xPUD/xpud-0.9.2.iso to the desktop of a working computer:
  • Insert a USB flashdrive.
  • Go to Start > My Computer > right-click on the flashdrive > choose Format > Quick format.
  • Double-click the unetbootin-xpud-windows-387.exe that you just downloaded.
  • Click Run > OK.
  • Select the DiskImage option and then click the browse button located on the right side of the text-box field.
  • Browse to and select the xpud-0.9.2.iso file that you downloaded.
  • Verify the correct drive letter is selected for your flashdrive, and then click OK.
    A small bootable Linux operating system will be installed on the flashdrive.
  • Once the files have been written to the device, you will be prompted to reboot: Do not reboot the computer.
    • Instead, just exit the UNetbootin interface (simply close the installer).
  • Remove the flashdrive from the computer.
You will use this flashdrive to boot the ailing computer from.


:step2: Boot the ailing computer with the xPUD flashdrive.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the flashdrive/USB HDD.)
    A Welcome to xPUD screen will appear.
  • Click on File.
  • Expand the mnt icon on the left (click on the little arrow beside the icon).
    • sda1, sda2 etc. ...usually correspond to your HDD partitions
    • sdb1, sdc1 is likely to correspond to a USB flashdrive, external USB hard drive etc.
      Note: It may happen that after booting to xPUD on a flashdrive and then looking for the flashdrive, you are not able to find it anywhere. If this happens, simply unplug the flashdrive, wait briefly and then re-plug it back into the system, and it should now show up.
  • Click on the folder that represents your USB drive (sdb1 ?).
  • Click Tool on the top menu, and choose Open Terminal.
  • Type the following at the hash prompt:

    dd if=/dev/sda of=mbr.bin bs=512 count=1

    • Note: Leave a space between the following:
      • dd ... the executable application used to create the backup
      • if=/dev/sda ... the device the backup is created from (the hard drive when only one HDD exists)
      • of=mbr.bin ... the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
      • bs=512 ... the number of bytes in the backup
      • count=1 ... says to backup just 1 sector
        It is extremely important that the if and of statements are correctly entered.
  • Press the <ENTER> key.
    After it has finished a file will be located on your USB drive named mbr.bin.
  • Go to Home > Power Off > Turn Off and remove the flashdrive as the system shuts down.

:step3: On the working computer:
  • Insert the flashdrive, and navigate to the file mbr.bin
  • Zip-up the mbr.bin file:
    • Right-click on the file and choose Send to .. > Compressed (zipped) Folder.
      A zipped folder will appear in the same location as the mbr.bin file.
  • Please attach the zipped file to your next reply.
    This will allow the MasterBootRecord of your hard drive to be checked to see whether or not it is infected &/or damaged.

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#5 caperjac

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Posted 18 July 2012 - 03:45 PM

The system is an ASUS btw.



my dyslexia at work sorry

My answers are my opinion only,usually


#6 digicat

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Posted 19 July 2012 - 11:43 AM

[*]Please attach the zipped file to your next reply.
This will allow the MasterBootRecord of your hard drive to be checked to see whether or not it is infected &/or damaged.


Thanks. I've followed your directions and attached the file.

Attached Files

  • Attached File  mbr.zip   563bytes   3 downloads


#7 digicat

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Posted 19 July 2012 - 04:19 PM

Fixed the no-boot issue, I think. I used a recovery disk I made on another Win7 machine and booted.

First, through the console I tried "bootrec.exe /fixmbr", but that didn't seem to fix anything. I then decided to look deeper and wondered if the partitioning got messed up. I used diskpart to get in and set the primary partition to "active", and now we boot again. However, I'm being greeted with the same BSoD that I first wrote this post about.

Anyways, ASUS netbooks are supposed to have some sort of recovery process that you can initiate via F9, but the only recovery screen I get is the standard Windows one, and there's no option to do a factory reset.

#8 digicat

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Posted 19 July 2012 - 07:00 PM

Ok, I went in and changed the active partition to the recovery partition, and ran the factory restore.

Well, now when it boots back up after doing that, it's hitting the BSoD again, and won't finish configuration.

It'll restore the factory image, then reboot. Once it comes back up, it gets to the "Setup is installing devices" screen then blue screen once it hits 100%.

When you reboot, it'll go to the "Setup is starting services" screen and display a dialogue box that says "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer and then restart the installation." Clicking "OK" shows a "Setup will continue after restarting your computer", which is then followed by a reboot, then the "Setup is starting services" screen, followed by the dialogue box, and on and on.

I can't even get into safe mode now.

I tried the factory re-image again, and the above happened again.

#9 caperjac

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Posted 19 July 2012 - 07:27 PM

A coworker brought me her son's Windows 7 Starer laptop to fix. The son accidently stepped on it, shattering the LCD screen

seems like maybe something else besides the screen got cracked ,did you by chance take out the ram and hard drive and reinstall them just to make sure they are making a good connection

i just recently put a new screen in a Acer one netbook that got sat on by a child in a car ,first thing i did before ordering a new screen was to make sure it booted ,by hooking it up to my desktop monitor ,it worked, then i bought new lcd .

My answers are my opinion only,usually


#10 AustrAlien

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Posted 19 July 2012 - 07:42 PM

MBRscan output from your upload of the MBR: Thank you.

MBR Analyzer v1.1.0

File : C:\Documents and Settings\GEOFF\Desktop\digicat_BC\mbr.bin

--------------------------------------------------------------

--OFFSET--  0-1-2-3-4-5-6-7-8-9-A-B-C-D-E-F-  0123456789ABCDEF

0x00000000  33C08ED0BC007C8EC08ED8BE007CBF00  3.м.|..ؾ.|.
0x00000010  06B90002FCF3A450681C06CBFBB90400  ...Ph....
0x00000020  BDBE07807E00007C0B0F850E0183C510  ..~..|.......
0x00000030  E2F1CD1888560055C6461105C6461000  ..V.UF..F..
0x00000040  B441BBAA55CD135D720F81FB55AA7509  AU.]r..Uu.
0x00000050  F7C101007403FE46106660807E100074  ..t.F.f`.~..t
0x00000060  2666680000000066FF76086800006800  &fh....f.v.h..h.
0x00000070  7C680100681000B4428A56008BF4CD13  |h..h..B.V...
0x00000080  9F83C4109EEB14B80102BB007C8A5600  ........|.V.
0x00000090  8A76018A4E028A6E03CD136661731CFE  .v..N..n..fas.
0x000000A0  4E11750C807E00800F848A00B280EB84  N.u..~........
0x000000B0  5532E48A5600CD135DEB9E813EFE7D55  U2.V..]..>}U
0x000000C0  AA756EFF7600E88D007517FAB0D1E664  un.v...u.d
0x000000D0  E88300B0DFE660E87C00B0FFE664E875  ..`|..du
0x000000E0  00FBB800BBCD1A6623C0753B6681FB54  ...f#u;f.T
0x000000F0  435041753281F90201722C666807BB00  CPAu2...r,fh..
0x00000100  00666800020000666808000000665366  .fh....fh....fSf
0x00000110  5366556668000000006668007C000066  SfUfh....fh.|..f
0x00000120  6168000007CD1A5A32F6EA007C0000CD  ah....Z2.|..
0x00000130  18A0B707EB08A0B607EB03A0B50732E4  .........2
0x00000140  0500078BF0AC3C007409BB0700B40ECD  ....<.t....
0x00000150  10EBF2F4EBFD2BC9E464EB002402E0F8  .+d.$.
0x00000160  2402C3496E76616C6964207061727469  $.Invalid parti
0x00000170  74696F6E207461626C65004572726F72  tion table.Error
0x00000180  206C6F6164696E67206F706572617469   loading operati
0x00000190  6E672073797374656D004D697373696E  ng system.Missin
0x000001A0  67206F7065726174696E672073797374  g operating syst
0x000001B0  656D000000637B9A8309993100000020  em...c{....1... 
0x000001C0  210007FEFFFF0008000000A8DB1B00FE  !...........
0x000001D0  FFFF0BFEFFFF00B0DB1B000040018000  .........@...
0x000001E0  C1FF0BFEFFFF00B01B1D819500000000  .............
0x000001F0  000000000000000000000000000055AA  ..............U

---------------------------[ MBR ]----------------------------

MBR_CODE        : 7 MBR Code
MD5             : BAF9F439405CB75D9DAE79D15828CA84
SHA1            : A95FF6E23ED2EBC7CDEFFB31B7B7B96AFB612F74
PARTITIONS      : 3
DISK_SIGNATURE  : 83099931
SIGNATURE_ID    : AA55h

-----------------------[ PARTITION 1 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0x07 ( NTFS / HPFS)
PARTITION_SIZE  : 222 Go
STARTING_SECTOR : 2048
ENDING_SECTOR   : 467382272
TOTAL_SECTORS   : 467380224

-----------------------[ PARTITION 2 ]------------------------

BOOTABLE        : NO
PARTITION_TYPE  : 0x0B ( FAT32 [CHS] )
PARTITION_SIZE  : 10.00 Go
STARTING_SECTOR : 467382272
ENDING_SECTOR   : 488353792
TOTAL_SECTORS   : 20971520

-----------------------[ PARTITION 3 ]------------------------

BOOTABLE        : YES
PARTITION_TYPE  : 0x0B ( FAT32 [CHS] )
PARTITION_SIZE  : 18.50 Mo
STARTING_SECTOR : 488353792
ENDING_SECTOR   : 488392065
TOTAL_SECTORS   : 38273

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#11 AustrAlien

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Posted 19 July 2012 - 07:54 PM

I will post here the result of running WinDbg on the minidump attached to your first post.

monitor.sys  Tue Jul 14 09:25:58 2009
Wdf01000.sys Tue Jul 14 09:11:36 2009

monitor.sys ... Monitor Driver ... Windows Update
Wdf01000.sys ... WDF Dynamic - Kernel Mode Driver Framework Runtime ... Windows Update

=======================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\digicat_BC\071812-20404-01.dmp]
Built by: 7600.16905.x86fre.win7_gdr.111025-1503
Debug session time: Thu Jul 19 10:04:52.051 2012 (UTC + 10:00)
System Uptime: 0 days 0:00:16.848
Probably caused by : monitor.sys ( monitor!BrightnessTargetToPercentage+32 )
UNEXPECTED_KERNEL_MODE_TRAP_M (1000007f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 00000000, EXCEPTION_DIVIDED_BY_ZERO
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR: 0x7f_0
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
WARNING: SystemResourcesList->Flink chain invalid. Resource may be corrupted, or already deleted.
WARNING: SystemResourcesList->Blink chain invalid. Resource may be corrupted, or already deleted.
STACK_TEXT:
8783f604 8c15095a 7a423c48 7a423c64 8c14e248 monitor!BrightnessTargetToPercentage+0x32
8783f620 8c151343 7a423c64 864934c8 85bdd658 monitor!BrightnessInit+0x98
8783f73c 864652c3 7a4229f0 8783f778 864934c8 monitor!EvtDriverDeviceAdd+0x3c3
8783f758 86465755 7a4229f0 8783f778 85bcaf38 Wdf01000!FxDriverDeviceAdd::Invoke+0x28
8783f964 86465821 85bc46d8 8783f98c 81e52767 Wdf01000!FxDriver::AddDevice+0xc1
8783f970 81e52767 85bcaf38 85bc46d8 85bcaaa0 Wdf01000!FxDriver::AddDevice+0x1b
8783f98c 81fed7cf 85bc46d8 86465806 00000004 nt!PpvUtilCallAddDevice+0x19
8783f9d4 81fe6306 85bcaf38 86465806 00000002 nt!PnpCallAddDevice+0xb9
8783faa8 81fe5892 85bcaaa0 8783fcd0 85bd9e30 nt!PipCallDriverAddDevice+0x565
8783fca4 81fdf636 83e4ec28 85bd9e30 8783fcd0 nt!PipProcessDevNodeTree+0x15d
8783fcd8 81e51f7f 81fa1e80 8356b798 81f785bc nt!PiProcessReenumeration+0x74
8783fd00 81eac06b 00000000 00000000 8356b798 nt!PnpDeviceActionWorker+0x224
8783fd50 8204ca55 00000001 9e0e7241 00000000 nt!ExpWorkerThread+0x10d
8783fd90 81efe219 81eabf5e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
FAILURE_BUCKET_ID: 0x7f_0_monitor!BrightnessTargetToPercentage+32
Bugcheck code 1000007F
Arguments 00000000 00000000 00000000 00000000
BiosVersion = 0401
BiosReleaseDate = 11/10/2009
SystemManufacturer = ASUSTeK Computer INC.
SystemProductName = 1005PE
CPUID: "Intel® Atom™ CPU N450 @ 1.66GHz"
MaxSpeed: 1660
CurrentSpeed: 1666
................................................................

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#12 AustrAlien

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Posted 19 July 2012 - 08:23 PM

I am going to suggest that you do three things:
  • Create a UBCD bootable flashdrive.
  • Get a look at the S.M.A.R.T data.
  • Test the hard drive.
  • I realise that you have tested with SeaTools for Windows, but SeaTools for DOS is more reliable and I think it worth double-checking the result.
=========================================

FIRSTLY ... Create a bootable UBCD flashdrive.

Let's use UNetbootin to load the UBCD .ISO file to the flashdrive which will then be bootable.
  • Note: I have tested the following and confirmed that it works successfully without issue.
:step1: Download the UBCD .ISO file to your working computer.
(Sorry about it not being exactly straight-forward, easy and obvious!)[/list][/list] :step2: I suggest that before you get started with UNetbootin that you perform a quick format of the flashdrive with the Windows GUI version of fat32format.
:step3: Download the UNetbootin application for Windows.
Use the directions part way down the UNetbootin web page under the heading Installing Other Distributions Using UNetbootin:

Installing Other Distributions Using UNetbootin

  • Download and run UNetbootin, then select the "Diskimage" option and supply it with an ISO (CD image).

==================================

SECONDLY ... Get the S.M.A.R.T data using UBCD > Parted Magic

Boot the ailing computer with the UBCD flashdrive.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the flashdrive/USB HDD.)
  • At the first menu screen, select Parted Magic and press <ENTER>.
    Use Default settings ...
    Be patient until UBCD loads and you are presented with the Desktop.
  • Click Start (bottom-left-corner button) > System Tools > Disk Health (GSmartControl)
  • In the GSmartControl window that appears, click on the device that represents the failing hard drive (any other device may be a flashdrive if you have one connected) to select it.
  • On the top menu, click Device > View Details.
    A Device Information window for the failing hard drive will open.
  • Click on the Attributes tab at the top (to display the S.M.A.R.T data).
Save the S.M.A.R.T data as a text output by smartctl.
  • At the bottom of the Attributes page, click Save As.
  • Look at the default file name and location that the file will be saved.
    Default location will be "root".
  • Click Save.
====================
Now to get the text file uploaded to BleepingComputer.com.

Establish internet connection

At the UBCD Desktop, click the 'start' button (bottom-left corner button) > Internet > Start network.
  • The Start Network Options window will open.
  • Ensure the appropriate option is selected, and click Continue ...
    The Network Utility window will open.
  • Ensure the appropriate option is selected, and click OK.
    You should now have a working internet connection.
Open Firefox and go to BleepingComputer site

At the UBCD Desktop, click the 'start' button (bottom-left corner button) > Internet > Firefox.

Attach file &/or paste text to a post
  • In your topic at the bottom of the page, click on Add Reply.
  • Under the text box, under the heading Attachments, click on "Browse" to browse for the file that you wish to attach.
    A file upload window will appear.
  • On the left-side, click on "root" to display the contents of the root directory.
  • You should see the text file there that you saved earlier. Click on it, to select it, and then click Open at the bottom-right of the window.
  • Back at the BleepingComputer.com forums window, click on Attach this file.
  • Now type a few words in the text box "text file attached" and then at the bottom click on Add Reply.
  • Note: If you are feeling confident enough to try it, you can open the text file with a text editor and paste the contents in a reply so it can be seen easily by anyone browsing the topic, if you wish. If you do this, don't forget to enclose in CODE tags to preserve the format/spacing.
  • Please enclose the pasted report in CODE tags so that the spacing/formatting is preserved (to make it easier for all to read).
  • Firstly, click on the "Insert code snippet" button Posted Image
  • You will then see the "start" and "end" code tags (highlighted in dark blue/selected in the image) in the text box.
  • Click between the two tags to insert the cursor between the tags and then press <Ctrl+V> to paste the report there.
[/list]All done!
==================================

THIRDLY ... Test the hard drive using UBCD > SeaTools for DOS.

Boot the ailing computer with the UBCD.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the flashdrive/USB HDD.)
  • At the first screen select HDD and press <ENTER>.
  • Arrow-down to Diagnosis and press <ENTER>.
  • Arrow-down the screen all the way to the next page and highlight SeaTools for DOS V2.23 and press <ENTER>.
  • Click OK (the mouse should be working now).
  • When the tool has finished scanning for hard drives, do you see the HDD details (Model/Serial numbers) in the box under Drive List?
    If so, that is good!
    If not, then you have a problem: Let us know about it.
  • On the menu at the top of the window, click on Basic Tests > Short test and allow the test to complete.
    • Then run the Long test, which will take a considerably longer time to complete.
  • Click on Exit to close SeaTools and shut down the computer.
Please let us know the result of running the two tests.

Edited by AustrAlien, 20 July 2012 - 09:22 AM.

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#13 AustrAlien

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Posted 20 July 2012 - 05:36 AM

I include the following instructions for you to post an image of the GSmartControl SMART data window (Attributes tab) as displayed on your screen.

How to take a screenshot and post it in the the BC forums using UBCD
=======================

Take a screenshot

At the UBCD Desktop, click the 'start' button (bottom-left corner button) > Accessories > Take a screenshot.
  • The Screenshot window will open.
  • Under Region to capture, select either Entire screen or Active window as appropriate.
  • Under Action, select Save in (and note the default locating is root).
  • De-select Capture the mouse pointer if you do not wish to use that feature.
  • Click OK.
    A Save screenshot as window will open.
    You will see beside Name, the default name for the image file about to be saved is Screenshot.png
    You will see the location that the file will be saved to is root.
  • Click Save in the lower-right part of the window.
    Done!
=======================

Establish internet connection

At the UBCD Desktop, click the 'start' button (bottom-left corner button) > Internet > Start network.
  • The Start Network Options window will open.
  • Ensure the appropriate option is selected, and click Continue ...
    The Network Utility window will open.
  • Ensure the appropriate option is selected, and click OK.
    You should now have a working internet connection.
=======================

Open Firefox and go to BleepingComputer site

At the UBCD Desktop, click the 'start' button (bottom-left corner button) > Internet > Firefox.
=======================

Attach an image to a post and configure it to display in-post.

In your topic at BC, at the last post, click Add Reply.
  • Below the text box you will see the function to add Attachments.
  • Click Browse.
    A File Upload window will open that will enable you to browse to the image you wish to attach.
  • In the left pane, click on root.
  • In the right pane, click on Screenshot.png to select it.
  • Click Open (lower-right part of the window).
    You are now back at your new post on the BC forums.
  • Click Attach This File.
    Allow a little time for the attachment to upload and be displayed as an attachment.
  • To the right of the attachment Screenshot.png, click on Add to Post (in small type).
  • Lower down the screen, click Add Reply.
    Done!
=======================
If you 'lose' your image ...
  • At the UBCD Desktop, double-click the File Manager icon (top-left corner of Desktop).
  • The root directory window will open, and in it you will see your saved screenshot image, Screenshot.png

Edited by AustrAlien, 20 July 2012 - 05:37 AM.

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#14 digicat

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Posted 21 July 2012 - 03:12 AM

Ok, Followed the directions provided.

The SMART results are at the bottom. Loading Parted Magic actually produced an oddity, the screen on the laptop went dark before loading the desktop, and stayed that way. I plugged in an external monitor, and the desktop appeared there. Once I changed resolutions, the laptop screen came back on, showing part of the desktop.

The SeaTools long and short tests passed.

The SMART test results are below:
smartctl 5.41 2011-06-09 r3365 [i686-linux-3.0.0-pmagic] (local build)
Copyright (C) 2002-11 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Momentus 5400.6
Device Model:     ST9250315AS
Serial Number:    5VCBF0FJ
LU WWN Device Id: 5 000c50 01e43939b
Firmware Version: 0002SDM1
User Capacity:    250,059,350,016 bytes [250 GB]
Sector Size:      512 bytes logical/physical
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Sun Jul 22 10:57:58 2012 UTC
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00)	Offline data collection activity
					was never started.
					Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0)	The previous self-test routine completed
					without error or no self-test has ever 
					been run.
Total time to complete Offline 
data collection: 		(    0) seconds.
Offline data collection
capabilities: 			 (0x73) SMART execute Offline immediate.
					Auto Offline data collection on/off support.
					Suspend Offline collection upon new
					command.
					No Offline surface scan supported.
					Self-test supported.
					Conveyance Self-test supported.
					Selective Self-test supported.
SMART capabilities:            (0x0003)	Saves SMART data before entering
					power-saving mode.
					Supports SMART auto save timer.
Error logging capability:        (0x01)	Error logging supported.
					General Purpose Logging supported.
Short self-test routine 
recommended polling time: 	 (   1) minutes.
Extended self-test routine
recommended polling time: 	 (  72) minutes.
Conveyance self-test routine
recommended polling time: 	 (   2) minutes.
SCT capabilities: 	       (0x103b)	SCT Status supported.
					SCT Error Recovery Control supported.
					SCT Feature Control supported.
					SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   105   099   006    Pre-fail  Always       -       7365316
  3 Spin_Up_Time            0x0003   099   099   000    Pre-fail  Always       -       0
  4 Start_Stop_Count        0x0032   100   100   020    Old_age   Always       -       518
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
  7 Seek_Error_Rate         0x000f   074   060   030    Pre-fail  Always       -       25187182
  9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       470
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
 12 Power_Cycle_Count       0x0032   100   037   020    Old_age   Always       -       498
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   100   100   000    Old_age   Always       -       0
188 Command_Timeout         0x0032   100   100   000    Old_age   Always       -       0
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   063   058   045    Old_age   Always       -       37 (Min/Max 37/40)
191 G-Sense_Error_Rate      0x0032   100   100   000    Old_age   Always       -       83
192 Power-Off_Retract_Count 0x0032   100   100   000    Old_age   Always       -       58
193 Load_Cycle_Count        0x0032   099   099   000    Old_age   Always       -       3375
194 Temperature_Celsius     0x0022   037   042   000    Old_age   Always       -       37 (0 13 0 0)
195 Hardware_ECC_Recovered  0x001a   054   050   000    Old_age   Always       -       7365316
197 Current_Pending_Sector  0x0012   100   100   000    Old_age   Always       -       0
198 Offline_Uncorrectable   0x0010   100   100   000    Old_age   Offline      -       0
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
254 Free_Fall_Sensor        0x0032   100   100   000    Old_age   Always       -       0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num  Test_Description    Status                  Remaining  LifeTime(hours)  LBA_of_first_error
# 1  Short offline       Completed without error       00%       470         -
# 2  Short offline       Completed without error       00%       469         -

SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

screenshot attached.
Attached File  Screenshot-2.png   137.99KB   5 downloads

#15 AustrAlien

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Posted 22 July 2012 - 04:38 AM

I have not forgotten you: Still working on finding a possible solution.
  • There does not appear to be a problem with the hard drive.
Let me know if you have made any progress.

Edited by AustrAlien, 22 July 2012 - 04:42 AM.

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