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Thunderbird Won't Connect


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11 replies to this topic

#1 Darwinboy

Darwinboy

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  • 13 posts
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  • Local time:06:05 AM

Posted 17 July 2012 - 07:19 PM

Windows XP Pro on Asus notebook.

Inadvertently opened an emailed *exe that AVG appeared to 'quarantine'??

Since then, Thunderbird won't send or receive emails (times out).

Downloaded Spybot, but it wouldn't run - just 'flashes up' & disappears.

Ran HijackThis scan, but 'Analyzer' button fails to open browser page.

It appears that Thunderbird has been 'disabled' (MS Outlook Express WILL send & receive however),
and 'something' is blocking various security software??

Thanks in advance ....

Peter

BC AdBot (Login to Remove)

 


#2 Broni

Broni

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  • Local time:01:35 PM

Posted 17 July 2012 - 08:30 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

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#3 Darwinboy

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  • Local time:06:05 AM

Posted 18 July 2012 - 05:24 AM

Broni

Log files from first 3 steps below. MBAM won't run - double click & nothing happens. (also can't access this site from the infected laptop).

(should I be 'attaching' the log files, or copy pasting as per below??)



Checkup.txt
Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86 (UAC is disabled!)
Internet Explorer 7 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Disabled!
AVG Free 9.0
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Spybot - Search & Destroy
Java™ 6 Update 20
Out of date Java installed!
Adobe Flash Player 9 (Out of date Flash Player installed!)
Adobe Flash Player 11.2.202.228
Mozilla Thunderbird (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````




FSS.TXT
Farbar Service Scanner Version: 08-07-2012
Ran by Administrator (administrator) on 18-07-2012 at 19:34:10
Running from "C:\Documents and Settings\Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is OK.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
AvgTdiX(86) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3) WSIMD(8)
0x09000000040000000100000002000000030000005600000005000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****


Result.txt
MiniToolBox by Farbar Version: 15-07-2012
Ran by Administrator (administrator) on 18-07-2012 at 19:37:53
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Atheros AR928X Wireless Network Adapter = Wireless Network Connection (Connected)
SiS191 Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : ASUS_NB

Primary Dns Suffix . . . . . . . : monsoon.local

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : monsoon.local



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : SiS191 Ethernet Controller

Physical Address. . . . . . . . . : 00-23-54-5E-FE-77



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Atheros AR928X Wireless Network Adapter

Physical Address. . . . . . . . . : 00-22-43-72-08-95

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.100.3

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.100.1

DHCP Server . . . . . . . . . . . : 192.168.100.1

DNS Servers . . . . . . . . . . . : 192.168.100.1

Lease Obtained. . . . . . . . . . : Wednesday, 18 July 2012 7:27:10 PM

Lease Expires . . . . . . . . . . : Tuesday, 19 January 2038 12:44:07 PM

Server: UnKnown
Address: 192.168.100.1

Name: google.com
Addresses: 74.125.237.6, 74.125.237.14, 74.125.237.7, 74.125.237.0
74.125.237.2, 74.125.237.5, 74.125.237.3, 74.125.237.1, 74.125.237.4
74.125.237.8, 74.125.237.9



Pinging google.com [74.125.237.8] with 32 bytes of data:



Reply from 74.125.237.8: bytes=32 time=92ms TTL=51

Reply from 74.125.237.8: bytes=32 time=92ms TTL=52



Ping statistics for 74.125.237.8:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 92ms, Maximum = 92ms, Average = 92ms

Server: UnKnown
Address: 192.168.100.1

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=320ms TTL=44

Reply from 209.191.122.70: bytes=32 time=317ms TTL=44



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 317ms, Maximum = 320ms, Average = 318ms

Server: UnKnown
Address: 192.168.100.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging 127.0.0.1 [127.0.0.1] with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/18/2012 07:00:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7969

Error: (07/18/2012 07:00:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7969

Error: (07/18/2012 07:00:01 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/18/2012 06:59:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 5891

Error: (07/18/2012 06:59:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 5891

Error: (07/18/2012 06:59:59 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/18/2012 06:59:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 3937

Error: (07/18/2012 06:59:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 3937

Error: (07/18/2012 06:59:57 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/18/2012 06:59:56 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 1953


System errors:
=============
Error: (07/18/2012 07:27:13 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (07/18/2012 06:33:53 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 60 minutes.
NtpClient has no source of accurate time.

Error: (07/18/2012 06:03:54 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 29 minutes.
NtpClient has no source of accurate time.

Error: (07/18/2012 05:49:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Lbd

Error: (07/18/2012 05:49:39 PM) (Source: Service Control Manager) (User: )
Description: The Image Time service terminated with the following error:
%%126

Error: (07/18/2012 05:48:53 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (07/18/2012 05:48:30 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain MONSOON due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (07/18/2012 05:40:52 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (07/18/2012 05:40:33 PM) (Source: NETLOGON) (User: )
Description: No Domain Controller is available for domain MONSOON due to the following:
%%1311.

Make sure that the computer is connected to the network and try
again. If the problem persists, please contact your domain administrator.

Error: (07/18/2012 08:15:51 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 60 minutes.
NtpClient has no source of accurate time.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

µTorrent (Version: 1.8.2)
µTorrent (Version: 3.1.3)
AC3Filter (remove only)
Adobe Flash Player 11 Plugin (Version: 11.2.202.228)
Adobe Flash Player 9 ActiveX (Version: 9)
Adobe Reader 8.1.4 (Version: 8.1.4)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
Arksofts Crunchie (Version: 1.1)
ASAP Utilities (Version: 4.5.3)
ASUS Data Security Manager (Version: 1.00.0007)
ASUS Live Update (Version: 2.5.7)
ASUS MultiFrame (Version: 1.0.0018)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0020)
ASUS Virtual Camera (Version: 1.0.12)
Asus_Camera_ScreenSaver (Version: 2.0.0008)
Atheros Client Installation Program
ATI - Software Uninstall Utility (Version: 6.14.10.1021)
ATI Catalyst Control Center (Version: 2.008.0422.2138)
ATI Display Driver (Version: 8.479-080422a-063915C)
ATI Parental Control & Encoder (Version: 3.0)
ATK Generic Function Service (Version: 1.00.0008)
ATK Hotkey (Version: 1.0.0044)
ATK Media (Version: 2.0.0000)
ATKOSD2 (Version: 6.64.1.8)
AVG Free 9.0
BigPond Broadband ADSL (Version: 9.2)
Bonjour (Version: 3.0.0.10)
Canon ScanGear Toolbox CS 2.2
Catalyst Control Center Core Implementation (Version: 2008.0422.2139.36895)
Catalyst Control Center Graphics Full Existing (Version: 2008.0422.2139.36895)
Catalyst Control Center Graphics Full New (Version: 2008.0422.2139.36895)
Catalyst Control Center Graphics Light (Version: 2008.0422.2139.36895)
Catalyst Control Center Graphics Previews Common (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Chinese Standard (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Chinese Traditional (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Czech (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Danish (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Dutch (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Finnish (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization French (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization German (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Greek (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Hungarian (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Italian (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Japanese (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Korean (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Norwegian (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Polish (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Portuguese (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Russian (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Spanish (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Swedish (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Thai (Version: 2008.0422.2139.36895)
Catalyst Control Center Localization Turkish (Version: 2008.0422.2139.36895)
ccc-Branding (Version: 1.00.0000)
ccc-core-preinstall (Version: 2008.0422.2139.36895)
ccc-core-static (Version: 2008.0422.2139.36895)
ccc-utility (Version: 2008.0422.2139.36895)
CCC Help Chinese Standard (Version: 2008.0422.2138.36895)
CCC Help Chinese Traditional (Version: 2008.0422.2138.36895)
CCC Help Czech (Version: 2008.0422.2138.36895)
CCC Help Danish (Version: 2008.0422.2138.36895)
CCC Help Dutch (Version: 2008.0422.2138.36895)
CCC Help English (Version: 2008.0422.2138.36895)
CCC Help Finnish (Version: 2008.0422.2138.36895)
CCC Help French (Version: 2008.0422.2138.36895)
CCC Help German (Version: 2008.0422.2138.36895)
CCC Help Greek (Version: 2008.0422.2138.36895)
CCC Help Hungarian (Version: 2008.0422.2138.36895)
CCC Help Italian (Version: 2008.0422.2138.36895)
CCC Help Japanese (Version: 2008.0422.2138.36895)
CCC Help Korean (Version: 2008.0422.2138.36895)
CCC Help Norwegian (Version: 2008.0422.2138.36895)
CCC Help Polish (Version: 2008.0422.2138.36895)
CCC Help Portuguese (Version: 2008.0422.2138.36895)
CCC Help Russian (Version: 2008.0422.2138.36895)
CCC Help Spanish (Version: 2008.0422.2138.36895)
CCC Help Swedish (Version: 2008.0422.2138.36895)
CCC Help Thai (Version: 2008.0422.2138.36895)
CCC Help Turkish (Version: 2008.0422.2138.36895)
CD Audio Reader Filter (remove only)
CoffeeCup Free FTP (Version: 4.5.9)
Convert VOB to AVI 1.7
ConvertHelper 2.2
Crystal Reports (Version: 8.5.0.2175)
CyberLink DVD Suite (Version: 5.0.2403)
DC-Bass Source 1.1.1
DirectVobSub (remove only)
DScaler 5 Mpeg Decoders
DVRMSToolbox (Version: 1.1.3)
e-tax 2011 (Version: 11.1.704)
e-tax 2012 (Version: 6.0.577)
EasyGPS 3.82 (Version: 3.82)
Express Gate (Version: 0.8.7.1)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
FileZilla Client 3.2.4.1 (Version: 3.2.4.1)
FormatFactory 2.70 (Version: 2.70)
Garmin BlueChart Pacific v9 (Version: 9.0.0.0)
Garmin MapSource (Version: 6.15.11)
Garmin USB Drivers (Version: 2.3.0.0)
Google Earth (Version: 6.1.0.5001)
Google Update Helper (Version: 1.3.21.115)
Haali Media Splitter
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HL-4150CDN (Version: 1.0.5.0)
ImgBurn (Version: 2.5.5.0)
iTunes (Version: 10.6.0.40)
Java Auto Updater (Version: 2.0.2.1)
Java™ 6 Update 20 (Version: 6.0.200)
Kyocera FS-720 Version 1.0 (Version: Version 1.0.0722)
LabelPrint (Version: .2725)
LifeFrame2 (Version: 2.0.23)
LightScribe System Software 1.12.37.1 (Version: 1.12.37.1)
Lowrance Sonar Viewer 2.1.2 (Version: 2.1.2)
MagicDisc 2.7.106
MediaShow (Version: 3.0.4325)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
MONOGRAM AMR Splitter/Decoder (remove only)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
Mozilla Thunderbird 13.0.1 (x86 en-US) (Version: 13.0.1)
mRemote
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MYOB Accounting Plus v10.0.2
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenSource Flash Video Splitter (remove only)
PhotoNow! (Version: 1.0.4310)
Power2Go (Version: 5.6.3917)
Power4 Gear
PowerDirector (Version: 6.0.1731b)
PowerDVD (Version: 7.0.3409.a)
PowerProducer
QuickTime (Version: 7.64.17.73)
RealMedia (remove only)
Realtek High Definition Audio Driver (Version: 5.10.0.5717)
Realtek USB 2.0 Card Reader (Version: )
SHOUTcast Source (remove only)
Skins (Version: 2008.0422.2139.36895)
Skype™ 4.0 (Version: 4.0.224)
Spybot - Search & Destroy (Version: 1.6.2)
SQL Anywhere Studio 9, Software (Version: 9.0.2.2451)
Synaptics Pointing Device Driver (Version: 11.2.2.0)
Units/Equip 2.0 (Version: 2.00.2060)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687310) 32-Bit Edition
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 7 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
USB 2.0 1.3M UVC WebCam
uTorrentControl Toolbar (Version: 6.8.5.1)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (Version: 9.0.30729.01)
WebFldrs XP (Version: 9.50.7523)
Windows Driver Package - Atheros (arusb(Atheros)) Net (09/23/2008 3.0.0.131) (Version: 09/23/2008 3.0.0.131)
Windows Driver Package - Garmin (grmnusb) GARMIN Devices (06/03/2009 2.3.0.0) (Version: 06/03/2009 2.3.0.0)
Windows Driver Package - NETGEAR (W8335XP) Net (02/22/2005 3.1.1.7) (Version: 02/22/2005 3.1.1.7)
Windows Driver Package - NETGEAR Inc. (RTLWUSB) Net (02/07/2007 5.1283.0207.2007) (Version: 02/07/2007 5.1283.0207.2007)
Windows Driver Package - Thomson (USB_RNDIS) Net (02/16/2004 1.0.0.3) (Version: 02/16/2004 1.0.0.3)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinFlash
WinRAR archiver
Wireless Console 2 (Version: 2.0.10)
Zoom Player (remove only)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 33%
Total physical RAM: 3071.2 MB
Available physical RAM: 2054.88 MB
Total Pagefile: 4956.77 MB
Available Pagefile: 4111 MB
Total Virtual: 2047.88 MB
Available Virtual: 1957.2 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:221.16 GB) (Free:84.3 GB) NTFS
5 Drive g: (Elements) (Fixed) (Total:698.63 GB) (Free:643.22 GB) NTFS

========================= Users: ========================================

User accounts for \\ASUS_NB

Administrator ASPNET Guest
HelpAssistant Peter SUPPORT_388945a0


**** End of log ****

#4 Broni

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Posted 18 July 2012 - 04:26 PM

What about aswMBR?

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#5 Darwinboy

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Posted 18 July 2012 - 11:53 PM

Broni,

Yep aswMBR runs - log follows :-

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-19 13:07:28
-----------------------------
13:07:28.218 OS Version: Windows 5.1.2600 Service Pack 3
13:07:28.218 Number of processors: 2 586 0xF0D
13:07:28.250 ComputerName: ASUS_NB UserName:
13:07:35.859 Initialize success
13:07:51.015 AVAST engine download error: 0
13:08:01.796 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-e
13:08:01.796 Disk 0 Vendor: ST9250320AS 0303 Size: 238475MB BusType: 3
13:08:01.859 Disk 0 MBR read successfully
13:08:01.859 Disk 0 MBR scan
13:08:01.859 Disk 0 Windows XP default MBR code
13:08:01.859 Disk 0 Partition 1 00 1C Hidd FAT32 LBA MSDOS5.0 12001 MB offset 63
13:08:01.890 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 226471 MB offset 24579450
13:08:01.921 Disk 0 scanning sectors +488392065
13:08:02.218 Disk 0 scanning C:\WINDOWS\system32\drivers
13:08:40.421 Service scanning
13:09:08.500 Modules scanning
13:09:21.171 Disk 0 trace - called modules:
13:09:21.187 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS
13:09:21.203 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x8a490ab8]
13:09:21.203 3 CLASSPNP.SYS[f74c7fd7] -> nt!IofCallDriver -> \Device\00000069[0x8a53cc80]
13:09:21.218 5 ACPI.sys[f735e620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP1T0L0-e[0x8a4fed98]
13:09:21.218 Scan finished successfully
13:12:15.578 Disk 0 MBR has been saved successfully to "G:\Bleeping\MBR.dat"
13:12:15.578 The log file has been saved successfully to "G:\Bleeping\aswMBR.txt"

#6 Broni

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Posted 19 July 2012 - 06:05 PM

I still need MBAM log.

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#7 Darwinboy

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Posted 19 July 2012 - 09:00 PM

Broni,


"I still need MBAM log. "

See below my comment from 2 days ago :

"Log files from first 3 steps below. MBAM won't run - double click & nothing happens. (also can't access this site from the infected laptop)."

When I last tried to run MBAM a few days ago, it would 'hour glass' briefly - then nothing happens??

#8 Broni

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Posted 19 July 2012 - 09:02 PM

See if you can run it from safe mode.

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#9 Darwinboy

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Posted 19 July 2012 - 10:44 PM

Nope - won't run in safe mode either.

#10 Broni

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Posted 19 July 2012 - 10:49 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#11 Darwinboy

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Posted 20 July 2012 - 10:20 PM

Just started new topic here :-

http://www.bleepingcomputer.com/forums/topic461685.html

Thanks for your help Broni.

#12 Orange Blossom

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Posted 21 July 2012 - 12:30 AM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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