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Blue Screen of Death - STOP: 0x0000007E


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7 replies to this topic

#1 vennsoh

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Posted 17 July 2012 - 06:47 PM

Hi Guys,

I need some help here.

2 days ago after I closed off my laptop lid, my laptop went into hibernation mode.
After that, the laptop is having some trouble trying to wake up. I remembered I saw an error message saying something like "Windows has failed to wake up from hibernation". So I have no other choices but to restart.

Ever since then, I start to get an error.

STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880070C25C6, 0xFFFFF880009A8B78, 0xFFFFF880009A83D0)

Here I attach a screenshot.
http://img716.imageshack.us/img716/8445/img20120718083504.jpg

I can't get into Windows. Everytime I try, I will be presented with the blue screen of death.

I tried booting in safe mode but in vain. I will get stucked at Classpnp.sys
http://img259.imageshack.us/img259/3418/img20120718085116.jpg

-

I am using Windows 7 64 bit, Core i7, 8GB Ram, 2GB Graphics

Thanks,
Venn.

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#2 vennsoh

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Posted 17 July 2012 - 08:34 PM

This is what I have gotten so far.

So this is what I have done:
1) Boot with Windows 7 CD.

2) When I am in Windows (language selection), I triggered the command prompt by doing Shift + F10. (Good trick!)

3) I realize the drive I am currently running is X: where my usual running drive C: has turned into D: and C: has turned into Recovery.
Screenshot: http://img845.imageshack.us/img845/3638/img20120718125835.jpg

4) That is not a big problem as I can change drive using simple DOS command.

5) The problem came, when I was told I can't run Chkdsk unless I dismount the drive as the volume is in used by another. All opened handles to this volume would be invalid if I force a dismount.

6) As I am tired of waiting so I force dismount it and let Chkdsk /r runs.

Here I attach a photo of what I am looking at.
http://img713.imageshack.us/img713/5895/img20120718130207.jpg

- - -

Do you guys foresee any future problems?
What happens later? Do I need to mount the drive back? If yes, how?

I will update you guys my progress.

Thanks,
Venn.

#3 hamluis

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Posted 18 July 2012 - 07:27 AM

Using Google...it appears that this problem has varied suggested causes and attempted solutions.

Google Links

I would start with the hard drive being my first logical suspect...and run the appropriate hard drive diagnostic on it, available from the website of the hard drive manufacturer.

Louis

#4 AustrAlien

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Posted 18 July 2012 - 11:59 AM

STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880070C25C6, 0xFFFFF880009A8B78, 0xFFFFF880009A83D0)
I can't get into Windows. Everytime I try, I will be presented with the blue screen of death.
I tried booting in safe mode but in vain. I will get stucked at Classpnp.sys

It's a classic malware issue.

FYI: this is a very similar case
http://www.techsupportforum.com/forums/f299/solved-vista-stop-0x0000007e-blue-screen-a-problem-has-been-deteced-and-window-325868.html#post1871323

Please sit tight and be patient for now:
  • I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.
  • A suitably experienced helper will respond when they are available.

AustrAlien
Google is my friend. Make Google your friend too.

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#5 vennsoh

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Posted 18 July 2012 - 04:55 PM

Alright, it seems that Chkdsk can't help fix the bad sectors I have on my hard disk.
I have no choice but to backup my files and reformat it. That's the best I can do.

#6 AustrAlien

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Posted 18 July 2012 - 05:01 PM

Are you sure that the hard drive has bad sectors?
  • What makes you think that?
Did chkdsk /r run to completion successfully?
  • Did you see bad sectors reported by chkdsk?
A "reformat" may not have a satisfactory result if the hard drive does indeed have bad sectors and is failing.
  • You may need to replace the hard drive.

Edited by AustrAlien, 18 July 2012 - 06:13 PM.

AustrAlien
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#7 vennsoh

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Posted 19 July 2012 - 05:35 PM

Thanks for the replies.

I have formatted my laptop. Did a reinstall. Everything is up and running again.

I got a Dell laptop and I have done a diagnosis using the 32bit Dell Diagnosis Utility tool that comes with my laptop. It seems that my SATA has many bad sectors.

I am thinking of replacing it as I got a feeling the SATA is dying soon. So can I just get any HDD and fix it into my laptop or do I need to make sure the HDD works with my motherboard, etc?

Any pointers in finding a HDD that works?
If you need any information about my laptop do let me know.

Thanks,
Venn.

#8 AustrAlien

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Posted 20 July 2012 - 09:49 AM

:thumbup2: That will fix it! Thanks for the update.

Question: If you replace the HDD, how do you intend to re-install Windows?
  • Do you have DELL installation disks (CD/DVD)?

... So can I just get any HDD and fix it into my laptop or do I need to make sure the HDD works with my motherboard, etc?

For a laptop, you will need a 2.5" (width) "laptop" hard drive: One with a SATA connection of course, and not IDE/ATA.
  • What you choose in terms of capacity and speed (disk rotation speed in rpm) is up to you, but if you stick to what you have been using, you can't go wrong. You may however wish to get an increased capacity one, and that is fine also.
Any of the major brands (eg. Seagate or Western Digital) will do just fine: One is likely no better (or no worse) than the other.
  • Note: You may get a new HDD from DELL, but that is not necessary (you will just get one that you can buy elsewhere, and for less $).

Edited by AustrAlien, 20 July 2012 - 09:51 AM.

AustrAlien
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