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Can't get to yahoo mail


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#1 fiery

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Posted 17 July 2012 - 06:16 AM

Hi,
I'm not sure if I'm infected or not. We have a computer running Windows XP, service pack 3. There were two log-ins on the machine - both were admin accounts. I few days ago I decided that was probably not a good thing, so I created a new admin account and made the existing accounts limited users.

On the 1st user account, when I tried to access yahoo web mail, it kept redirecting to a google search results page returning a search on the term "http." Yahoo mail worked on the the second user account, and on the admin.

Quickbooks however did not work on any account. Last night, I reset the second user account back to admin so I could access Quickbooks and bill. I left it on the admin setting overnight. This morning I woke up and I can't get to yahoo mail on any of the accounts. The server connection times out. I called yahoo business mail and they've tested on their end and say there is no issue.

A Norton scan and a Malwarebytes scan both found nothing.

I'm able to access all other webpages with no problem. Is this an infection or something else?

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#2 fiery

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Posted 17 July 2012 - 06:24 AM

I should also mention that I can access the yahoo mail account from other computers in the house - the yahoo folks felt our internet provider was the cause of the problem. But if that was the case, I wouldn't be able to get to it from any computer in our house.

#3 S3cS3arch3r

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Posted 17 July 2012 - 06:33 AM

Please include more information about your system and the browser you are using.

Work-around:
Make a back-up of all personal files related to the 2 former accounts, un-install quickbook and -optional- browser.
Delete the 2 former admin accounts completely, keeping the new one.
Set up 2 new 'limited' accounts and re-install Quickbook and browsers under the account.

It's probably because you made changes to the accounts' rights...

\0/
-Sec

#4 fiery

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Posted 19 July 2012 - 06:22 PM

Seems to have worked! Thank you.

#5 S3cS3arch3r

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Posted 23 July 2012 - 02:49 AM

Thank you for letting us know! :)




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