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Live Security Platinum


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#1 ramirezi

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Posted 17 July 2012 - 01:55 AM

Hi, I'm new here and I have read conflicting orders on posting a log from certain files or not doing anything until one of you tell me what I should do. Allow me to explain what is going on.
Through Firefox I went to a website I have frequently been to. I got a warning that the site has been hacked and did more reading to find out the site could be clean and it just hadn't been reported to Firefox yet. Since I saw a bunch of people on a forum were currently going to this website, I figured it was clear. Boy was I wrong. This was before I went to bed. I went to bed asking the computer to defrag my hard drive and came back when I woke.

That is when I saw "Live Streaming Platinum" on the screen saying my computer is infected with basically everything. I tried to shut it down and uninstall it in control panel. Whenever I tell it to uninstall, it pops up the program again and starts scanning the system. I can't get rid of this program. I have ran Avira antivirus software and ended up with 145 warnings. I tried to copy the results into notepad, but notepad will not open. Neither will Microsoft word. I clicked Report, it did nothing. I saw a lot of files mentioning uninstalling programs. At the end I would get errors such as "Unsupported archive version" and also "invalid end of file."

I tried to run Malwarebytes, that didn't work, neither did Lavasoft and it wouldn't open my Firefox. Luckily I went straight to bed before I shut down Firefox, so I'm assuming this program has not been able to obtain any of my information that I would type into the browser to access my bank account or any account. I tried to start the system in Safe Mode, it refused and went back to windows and started loading "Live Security Platinum." I also unhooked the internet from the machine when I noticed this program, hoping it won't infect my computer more.

Now my computer is shut down and I don't know what to do. I did download the programs from this website onto a flash drive from the computer I am borrowing for the time being so I am ready to run any of the programs and report the log files, when I am told to do so. I'm not sure if I will be able to copy/paste the logs though, since I attempted to do so with the Avira results but notepad refused to open. I'm not sure what to do. Can anyone help? I promise to never go to a reported hacked site again. This is the only virus I have not been able to figure out and need all the help I can get.

Thank You

update: I have tried several remedies and all that has been accomplished is deleting the shortcut. I have tried combofix, tdsskiller, fixexec, microsoft security essentials, Defogger and dds. I have also tried CCleaner and that's all I can remember off the top of my head.

Edited by ramirezi, 17 July 2012 - 07:37 AM.


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#2 HelpBot

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Posted 22 July 2012 - 02:00 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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#3 HelpBot

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Posted 27 July 2012 - 02:05 AM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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