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Outlook Express 6 struggling


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39 replies to this topic

#1 SacSurge

SacSurge

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Posted 16 July 2012 - 10:36 PM

Lately my email (Outlook Express 6)sometimes becomes non responsive and bogs down the system.

Windows XP serv pak 3

Hoping it's an easy fix.. Thanks

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#2 noknojon

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Posted 16 July 2012 - 10:52 PM

Hi -
Can you be just a bit more specific about "bogs down" -
Please download MiniToolBox, Save it to your desktop and run it.

Checkmark the following checkboxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory (Desktop) the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Thank You -



#3 SacSurge

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Posted 16 July 2012 - 11:00 PM

Bogs down = system seems slow and non responsive until outlook express finally stabilizes.

I downloaded Minitoolbox and Stopzilla (realtime)stopped it from running and flagged it as a trojan. Should I disable and run again?

#4 noknojon

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Posted 16 July 2012 - 11:11 PM

It is a safe tool that we run on this forum many times every day.
Set to ignore and continue. I think you ran this OK in your last few posts now that I checked the records.
If you would prefer not to run it, I can just repost the one from Am I Infected forum - - - - but it is better to have the latest updates -

Thank You -

#5 SacSurge

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Posted 16 July 2012 - 11:25 PM

Great Thanks!!

Here is the log

MiniToolBox by Farbar Version: 15-07-2012
Ran by Compaq_Administrator (administrator) on 16-07-2012 at 21:23:02
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : your-b27fb1c401

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Mixed

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-13-D4-AA-C8-00

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 192.168.1.1

Lease Obtained. . . . . . . . . . : Monday, July 16, 2012 8:41:43 PM

Lease Expires . . . . . . . . . . : Tuesday, July 17, 2012 8:41:43 PM

Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.224.142, 74.125.224.137, 74.125.224.129, 74.125.224.132
74.125.224.131, 74.125.224.130, 74.125.224.128, 74.125.224.133, 74.125.224.136
74.125.224.134, 74.125.224.135



Pinging google.com [74.125.224.136] with 32 bytes of data:



Reply from 74.125.224.136: bytes=32 time=15ms TTL=54

Reply from 74.125.224.136: bytes=32 time=16ms TTL=54



Ping statistics for 74.125.224.136:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 15ms, Maximum = 16ms, Average = 15ms

Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.38.140, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=105ms TTL=47

Reply from 98.139.183.24: bytes=32 time=138ms TTL=47



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 105ms, Maximum = 138ms, Average = 121ms

Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 d4 aa c8 00 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.2 192.168.1.2 30
192.168.1.0 255.255.255.0 192.168.1.2 192.168.1.2 20
192.168.1.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.2 192.168.1.2 20
224.0.0.0 240.0.0.0 192.168.1.2 192.168.1.2 20
255.255.255.255 255.255.255.255 192.168.1.2 192.168.1.2 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/16/2012 07:55:52 PM) (Source: Application Hang) (User: )
Description: Hanging application msimn.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/16/2012 02:59:14 AM) (Source: ESENT) (User: )
Description: svchost (1276) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/16/2012 02:59:07 AM) (Source: ESENT) (User: )
Description: svchost (1276) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/16/2012 02:58:55 AM) (Source: ESENT) (User: )
Description: svchost (1276) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/16/2012 02:58:53 AM) (Source: ESENT) (User: )
Description: svchost (1276) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/16/2012 02:58:37 AM) (Source: ESENT) (User: )
Description: svchost (1276) An attempt to open the file "C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. ". The open file operation will fail with error -1032 (0xfffffbf8).

Error: (07/15/2012 09:49:31 PM) (Source: Application Hang) (User: )
Description: Hanging application SomBB.exe, version 17.0.1.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/14/2012 09:58:55 PM) (Source: Application Hang) (User: )
Description: Fault bucket 1180947459.

Error: (07/14/2012 09:58:52 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/14/2012 09:56:19 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (07/15/2012 08:08:50 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 29 minutes.
NtpClient has no source of accurate time.

Error: (07/15/2012 08:08:50 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (07/15/2012 07:54:05 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (07/15/2012 07:54:05 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (07/11/2012 08:42:27 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
iaStor
IntelIde
ViaIde

Error: (07/09/2012 07:23:38 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 29 minutes.
NtpClient has no source of accurate time.

Error: (07/09/2012 07:23:38 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 30
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (07/09/2012 07:08:38 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 14 minutes.
NtpClient has no source of accurate time.

Error: (07/09/2012 07:08:38 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 15
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (07/08/2012 07:11:07 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
iaStor
IntelIde
ViaIde


Microsoft Office Sessions:
=========================
Error: (07/16/2012 07:55:52 PM) (Source: Application Hang)(User: )
Description: msimn.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (07/16/2012 02:59:14 AM) (Source: ESENT)(User: )
Description: svchost1276C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/16/2012 02:59:07 AM) (Source: ESENT)(User: )
Description: svchost1276C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/16/2012 02:58:55 AM) (Source: ESENT)(User: )
Description: svchost1276C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/16/2012 02:58:53 AM) (Source: ESENT)(User: )
Description: svchost1276C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/16/2012 02:58:37 AM) (Source: ESENT)(User: )
Description: svchost1276C:\WINDOWS\system32\CatRoot2\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\catdb-1032 (0xfffffbf8)32 (0x00000020)The process cannot access the file because it is being used by another process.

Error: (07/15/2012 09:49:31 PM) (Source: Application Hang)(User: )
Description: SomBB.exe17.0.1.0hungapp0.0.0.000000000

Error: (07/14/2012 09:58:55 PM) (Source: Application Hang)(User: )
Description: 1180947459

Error: (07/14/2012 09:58:52 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (07/14/2012 09:56:19 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000


=========================== Installed Programs ============================

7300 (Version: 43.0.217.000)
7300_Help (Version: 43.0.217.000)
7300Trb (Version: 43.0.217.000)
Action PC Football 2008
Action PC Football 2009
Action PC Football 2010
Action! PC Football 2011
Action! PC Football 2012
Adobe AIR (Version: 2.6.0.19120)
Adobe Flash Player 10 ActiveX (Version: 10.2.152.32)
Adobe Flash Player 10 Plugin (Version: 10.0.45.2)
Adobe Reader X (10.1.3) (Version: 10.1.3)
AIM 7
AiO_Scan (Version: 43.0.217.000)
AiOSoftware (Version: 43.0.217.000)
ATI Control Panel (Version: 6.14.10.5157)
ATI Display Driver (Version: 8.15-050607a-024880C-HP)
AVG 2012 (Version: 12.0.1913)
AVG 2012 (Version: 12.0.2437)
AVG 2012 (Version: 2012.0.1913)
Baseball 2012
Bonjour (Version: 1.0.104)
BufferChm (Version: 43.1.5.000)
Camera Driver
CleanUp!
Cobian Backup 9
Comcast High-Speed Internet Install Wizard
Compaq Connections (remove only)
Compaq Organize
Compatibility Pack for the 2007 Office system (Version: 12.0.6021.5000)
Copy (Version: 43.1.5.000)
CreativeProjects (Version: 43.1.5.000)
CreativeProjectsTemplates (Version: 43.1.5.000)
CueTour (Version: 43.1.5.000)
Destinations (Version: 43.1.5.000)
Director (Version: 43.1.5.000)
DocProc (Version: 4.0.0.0)
DocumentViewer (Version: 43.0.217.000)
Download Updater (AOL LLC)
DVD Shrink 3.2
Enhanced Multimedia Keyboard Solution
ESPN Java Check
Fax (Version: 43.0.217.000)
GdiplusUpgrade (Version: 1.00.01)
GemMaster Mystic
Google SketchUp 8 (Version: 3.0.4811)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.115)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HijackThis 2.0.2 (Version: 2.0.2)
HP Boot Optimizer (Version: 1.0.2)
HP Diagnostic Assistant (Version: 1.0.0.0)
HP DigitalMedia Archive (Version: 1.2)
HP Image Zone 4.2 (Version: 4.2)
HP Image Zone Express (Version: 1.5.2.32)
HP PSC & OfficeJet 4.2
HP Software Update (Version: 2.0.39.20040212)
HP Software Update (Version: 3.0.6.002)
HpSdpAppCoreApp (Version: 3.00.0000)
HPSystemDiagnostics (Version: 1.5.0.0)
InstantShare (Version: 4.0.0.40)
InterVideo WinDVD Player
InterVideo WinDVD Player (Version: 5.0-B11.789)
iTunes (Version: 7.7.1.11)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Lernout & Hauspie TruVoice American English TTS Engine
LightScribe 1.4.31.1 (Version: 1.4.31.1)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Money 2005 (Version: 14)
Microsoft National Language Support Downlevel APIs
Microsoft Office FrontPage 2003 (Version: 11.0.5614.0)
Microsoft Office Professional Edition 2003 (Version: 11.0.7969.0)
Microsoft Plus! Dancer LE (Version: 1.1.0.3522)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft VC9 runtime libraries (Version: 1.0.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 08.04.0623)
Motorola SM56 Speakerphone Modem
Mozilla Firefox 10.0.1 (x86 en-US) (Version: 10.0.1)
MSN Toolbar (Version: 3.0.988.2)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 6 Ultra Edition
Nero Digital
Otto
Overland (Version: 2.1.5)
PC Pitstop Optimize 1.5 (Version: 1.5.12.1)
PhotoGallery (Version: 43.1.5.000)
PrintScreen (Version: 43.1.5.000)
ProductContext (Version: 43.0.217.000)
PS2
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QFolder (Version: 1.00.0000)
Quicken 2005 (Version: 14.00.0000)
QuickProjects (Version: 43.1.5.000)
QuickTime (Version: 7.50.61.0)
Readme (Version: 43.0.217.000)
RealPlayer
Registry Mechanic 9.0 (Version: 9.0)
Samsung Master (Version: 1.1.14)
Scan (Version: 4.1.0.0)
SkinsHP1 (Version: 43.1.5.000)
Sonic Encoders (Version: 1.00)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.1.3)
Sonic RecordNow Audio (Version: 2.0.2)
Sonic RecordNow Copy (Version: 2.0.2)
Sonic RecordNow Data (Version: 2.0.2)
Sonic Update Manager (Version: 3.0.0)
STOPzilla (Version: 5.0.98.116)
STOPzilla Toolbar (Version: 5.0.65)
Strat-O-Matic Baseball 2012f
Strat-O-Matic CD-ROM Ver14.0
Strat-O-Matic CD-ROM Ver15.0J
Strat-O-Matic CD-ROM Ver16.00H
Strat-O-Matic Football Version 5.0d
Strat-O-Matic Football Version 6.0c
Strat-O-Matic Football Version 7.0i
Strat-O-Matic Football Version 8.00e
Strat-O-Matic Football Version 9.00d
TrayApp (Version: 43.1.5.000)
Unload (Version: 4.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB978506) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB953356) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
USA Bass (Version: )
Viewpoint Manager (Remove Only)
Viewpoint Media Player
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 43.1.5.000)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Media Center Edition 2005 KB890629
Windows XP Media Center Edition 2005 KB894553
Windows XP Media Center Edition 2005 KB895678
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
WinZip (Version: 10.0 (7245))
Yahoo! Install Manager
Yahoo! Photos Easy Upload Tool 1v7

========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 1982.48 MB
Available physical RAM: 1391.79 MB
Total Pagefile: 3268.35 MB
Available Pagefile: 2493.87 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.87 MB

========================= Partitions: =====================================

1 Drive c: (PRESARIO) (Fixed) (Total:225.37 GB) (Free:149.39 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:7.5 GB) (Free:0.97 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-B27FB1C401

Administrator ASPNET Compaq_Administrator
Guest HelpAssistant SUPPORT_388945a0
SUPPORT_fddfa904

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini043011-01.dmp
C:\WINDOWS\Minidump\Mini102511-01.dmp
C:\WINDOWS\Minidump\Mini122210-01.dmp
C:\WINDOWS\Minidump\Mini122610-01.dmp

**** End of log ****

#6 noknojon

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Posted 17 July 2012 - 03:54 AM

Hi again -
Sorry this took a while, but these errors have been very hard to track down.
First prior to making any changes we must tell you to create a restore point, in case you need to reverse any changes.

Update your Malwarebytes Anti-Malware program and run a Full scan then post the log back here -

Did you make any recent changes to the computer prior to this issue?

The following boot-start or system-start driver(s) failed to load: ViaIde, can be caused by Registry Mechanic 9.0 (Version: 9.0)
Please remove the program from Control Panel > Add / Remove - If the program has an uninstaller please use that .
If this fails you may need to use Free Revo Uninstaller -

The following boot-start or system-start driver(s) failed to load: iaStor
The problem is with a device driver that is either corrupt or missing and so the system won't respond.
That file needs to be replaced but the only way to do so is with re-installation of the driver
Do you have a XP CD or access to one ?? You need to run sfc /scannow to try and recover the corrupted files -

While you are waiting please run a check disk scan -
•Click Start and open My Computer
•Right-click on C: and select Properties
•Click on the Tools tab
•Under Error-checking click the Check Now... button
•Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
•Click on the Start button
•When the message box pops up, click the Schedule disk check button and restart your computer
•Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so.

Description: The following boot-start or system-start driver(s) failed to load: intelide
Resolution:
•go to: Start > Run > Type - regedit
•find the following KEY: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\IntelIde]
•change the value of Start DWORD from 0 to 4
This should repair this one -

See how you go with these and post back -

#7 noknojon

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Posted 17 July 2012 - 06:11 AM

EXTRAS -
Please uninstall STOPzilla (Version: 5.0.98.116) and STOPzilla Toolbar (Version: 5.0.65) ASAP! ... and see what effect that has.

Now do you have any idea of how many emails are in O/E 6 as they do have a limit of near 2000 -
When was the last time, and how often do you run Compaction in OE?
•File > Folder > Compact all folders

Now go - Start > Programs > Accessories > System Tools > Disk Cleanup and try to compress / clean out your downloads etc.

Also, try uninstalling (or at least disable) AVG and see what effect that has on O/E behaviour.
STOPzilla may clash with AVG as you are running both as active components

STOPzilla picked MiniToolBox as "rogue" and it is not usually noticed by most programs -

Edited for Spelling only -

Edited by noknojon, 17 July 2012 - 06:12 AM.


#8 SacSurge

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Posted 17 July 2012 - 08:31 AM

Malwarebytes updated and scanning.

No recent changes to machine

I will delete Registry mechanic (expired anyway)

OE6 has 10's of thousands of emails saved in sub folders. I run multiple online sports leagues. my inbox has 1300 and my sent items has about the same. Should I change email programs?

I have been using AVG and Stopzilla together for years. STOPzilla sold me a lifetime account and it seems to catch everything and does a good job. If you guys think it's best to stop using this program then I will. I just like the realtime protection.

I do NOT have an XP CD or access to one. I can ask around today.

I'll post the Malwarebytes scan log and an update when completed.

Thanks so much!!

#9 Queen-Evie

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Posted 17 July 2012 - 09:07 AM

Uninstall Comcast High-Speed Internet Install Wizard

It is not needed for anything if you have Comcast as your ISP. It isn't necessary to setting up Comcast internet nor is it it needed to connect to the internet.

Even though I did not see any other Comcast branded programs in your log, please confirm there are none installed on your computer.

This has nothing to do with Outlook Express, my apologies for hijacking this thread. Part of my mission in life is to let people know that Comcast branded programs are junk.

#10 SacSurge

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Posted 17 July 2012 - 02:36 PM

Registry Mechanic 9.0 removed through Control Panel

Here is the Malwarebytes log...


Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.17.07

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Compaq_Administrator :: YOUR-B27FB1C401 [administrator]

7/17/2012 7:12:56 AM
mbam-log-2012-07-17 (07-12-56).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 695029
Time elapsed: 5 hour(s), 2 minute(s), 54 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Headed out to work for a few hours but will check disk and additional steps when I return. I can't find the Comcast High-Speed Internet Install Wizard to uninstall but i did remove something the day after they left. Although at reboot and shutdown I do get an access error saying Comcast antispyware issue which I assumed because I deleted the junk on day 2. How do I find that crap to remove it?

Thanks you guys and gals!

#11 noknojon

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Posted 17 July 2012 - 06:36 PM

Thanks to Queen-Evie for all the extra advice and help (always appreciated) -

If there are over 1000 Inbox + all the Outbox emails in O/E then go back and you will find usually 100's that can be removed / deleted.
It sounds like it is almost full, and this is most likely one major added problem -

As to another email, I run at least 3 email accounts and Yahoo ! is one with unlimited space but I still delete dozens every day (I currently have over 600 just in that one).
Yahoo / Gmail / Hotmail are all good, and I would say it is time to use at least one or more of these, and now only leave O/Express as a spare -

Once your XP dies (and it will one day) Outlook Express is no longer supported on Windows7, but is replaced with Windows Live (or whatever it is called?)
My Yahoo can be accessed on any system I use, since my XP and Win7 are both used to access this.

>>Registry Mechanic 9.0 removed through Control Panel<< Use the Search Function Start > Search and look for all files and folders with Registry Mechanic
This can stay on your system and can be hard to remove at times, and often needs manual removal also -
Also use the Search Function for any Comcast items if they cannot be seen

I would still like STOPzilla to not work in Active Mode while you are using AVG in active mode, as these can clash on some items (your choice still)

Thanks for taking the directions given, and I hope the problem will be helped with cleaning O/E and a new email address.

Good luck -


#12 Queen-Evie

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Posted 17 July 2012 - 07:54 PM

When was the last time (if it has ever been done) you compacted Outlook Express?

Even though you don't mention being told it needs to be done the following is still relevant.

This article Why You Should Let Outlook Express Compact Messages When It Asks You explains exactly what compacting messages is, and why you may be seeing that message. It's possible that you don't have a lot of kept mail; however, OE stores messages within a database, which tends to grow in size and degrade the perfomance of OE. Even previously deleted messages that are removed from OE take up space in that database. Compacting your folders will REMOVE all the records that you have deleted. It may simply be a case of to many so called deleted messages are sitting somewhere on your computer, taking up drive space. This is explained in more detail in the section "What Does Compacting Messages Mean, and What Happens?"

To manually compact OE:

Open Outlook Express.

Click on the "File" menu in the Outlook Express window and then click on "Folder."

Click on the "Compact All Folders" option. The compacting process will start. Once it starts do not stop or interrupt it.

Regarding Comcast: if you see ANYTHING labeled Comcast or Xfinity in add remove get rid of it. Comcast does not have a stellar history when it comes to branded software. If you get an email about or stumble upon a Comcast program called Easy Solve do NOT install it. You can read my review of Easy Solve HERE. It's an unvarnished very negative review.

I do get an access error saying Comcast antispyware issue which I assumed because I deleted the junk on day 2. How do I find that crap to remove it?


Comcast Antispy is a component of CA Pest Patrol Real Time Protection which is included in the Xfinity toolbar. I am going to assume you have uninstalled the toolbar and CA Pest Patrol Real Time Protection because no one gets the access violation message until they UNINSTALL the toolbar. (CA may have been uninstalled when the toolbar was. In the past it was listed as a separate program but that may not be the case now)

I am also going to assume this is the message you are getting:

Access Violation at Address 00423B70 in Module 'ComcastAntiSpy.exe' write of address 0000000D

To get rid of it

Try going to C:\Program Files\comcasttb. Delete the folder. That should get rid of the message. (if you don't see the folder there search your drive for it)

If you search it may be in a hidden folder. In that case download and install Everything Desktop Search (superior to Windows built in search function) http://www.bleepingcomputer.com/download/everything-desktop-search/. After install, open and let it populate. Then enter Comcast in the search field. You can delete if found by right clicking the name and choosing Delete. This is also a good way to see if there are other things by Comcast. Just make sure you check anything against Add Remove and uninstall first. You can also set hidden files and folder to show and then search.

I hope all this helps you. I realize there is a lot of information here but you are getting off easy. I could have gone on about how Comcast branded=junk.

I've searched but cannot find anything related to uninstalling the Wizard.

If you have any problems post in the Comcast Help Forums-which is where my Easy Solve review is. I can provide you with my canned speech about that forum if you need it.

edit to add: this is in your log and is out-of-date.
Java™ 6 Update 29 (Version: 6.0.290)

The current version is Version 7 Update 5

Edited by Queen-Evie, 17 July 2012 - 09:48 PM.


#13 SacSurge

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Posted 17 July 2012 - 10:21 PM

Yikes!

OK was running the Check Disk and had to leave but I let it continue. When I arived home there was an AVGIDagent Hard Error prompt. I also could not use IE or Firefox as they flagged the same Hard error prompt. I could not reboot or turn off PC from START menu. I finally used the power button to Hard boot and things are a little better now but still getting some error messages from AVG. Also my Stopzilla was missing from the task bar below but has now returned after the hard boot. I did try and use the restore point we created at the beginning and it said your system can't be protected from restore point and to reboot. The restore point is now available. Should I restore to get back to stable operation??

OE compacts every 100 program starts. It takes a long time since I have thousands.

Edited by SacSurge, 17 July 2012 - 10:22 PM.


#14 noknojon

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Posted 17 July 2012 - 11:45 PM

Again, thanks to Queen-Evie for following this topic -

(I had listed above - When was the last time, and how often do you run Compaction in OE?
•File > Folder > Compact all folders) but did not stress instructions

>>some error messages from AVG << Please list these as they may be important -

Remove STOPzilla and its toolbar by its own uninstaller, or from Add / Remove for now, as it is causing instability at this time -


Are these older versions still valid, or are they for your record keeping (I know you are a sports fan) but they may take a lot of space.
You can keep them if you like, but I was just pointing a few items out that will take more space (Clean up freak) :wink:

Strat-O-Matic Football Version 5.0d
Strat-O-Matic Football Version 6.0c
Strat-O-Matic Football Version 7.0i
Strat-O-Matic Football Version 8.00e
Action PC Football 2008
Action PC Football 2009
Action PC Football 2010
Action! PC Football 2011

>>I do get an access error saying Comcast antispyware issue which I assumed because I deleted the junk on day 2.
How do I find that crap to remove it? << This can also be STOPzilla blocking your programs -

Can you please run Security Check and post the log back here

Comcast High-Speed Internet Install Wizard was listed in your Add / Remove section of Control Panel (see MiniToolBox report)
You can run the ToolBox program again to check if it is still listed as being there

Objects scanned: 695029 - Time elapsed: 5 hour(s), 2 minute(s), 54 second(s) << This is a very slow MBAM scan, do you wish to Un/Re Install the program and it may become a bit faster ??
My last Full scan on XP (a few hours ago) was less than 24 minutes for about 50,000 items scanned

Regards -




#15 SacSurge

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Posted 18 July 2012 - 12:01 AM

Stopzilla toolbar and Program removed through Control Panel

Yes, some of those older versions of Strat-O-Matic baseball and Football are going to be removed soon.

Security Check log below..

Results of screen317's Security Check version 0.99.43
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG Anti-Virus Free Edition 2012
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Out of date HijackThis installed!
Malwarebytes Anti-Malware version 1.62.0.1300
HijackThis 2.0.2
Java™ 6 Update 29
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 10.0.45.2 Flash Player out of Date!
Adobe Reader X (10.1.3)
Mozilla Firefox 10.0.1 Firefox out of Date!
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C:: 15% Defragment your hard drive soon!
````````````````````End of Log``````````````````````




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