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Security Shield 2012: Am I still infected?


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10 replies to this topic

#1 LovesAnime411

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Posted 16 July 2012 - 07:08 PM

I was browsing around the internet on Firefox, and bumped into the infection: Security Shield. I also have ThreatFire & McAfee installed on my computer. So ThreatFire offered me the option to kill the process and quarantine it. McAfee detected the process and said it was removed. I restarted my computer after Threatfire asked me to. After a couple of blue screens, I was prompted to use start up repair. I had to run the process twice, but windows 7 then started normally. After logging in I ran FixTDSS. It asked me to restart, scanned, and didn't find any problems. Should I still do the steps from the guide? Or should I scan normally to make sure the infections have been removed? Just want to make sure everything is clean. :)

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#2 Broni

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Posted 16 July 2012 - 07:41 PM

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 LovesAnime411

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Posted 16 July 2012 - 09:47 PM

I've uploaded the log files here:Zip File

#4 Broni

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Posted 16 July 2012 - 10:20 PM

That won't work.
You have to PASTE all logs right here.

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#5 LovesAnime411

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Posted 16 July 2012 - 10:29 PM

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-16 18:47:55
-----------------------------
18:47:55.685 OS Version: Windows x64 6.1.7601 Service Pack 1
18:47:55.685 Number of processors: 4 586 0x2505
18:47:55.685 ComputerName: NICOLE-PC UserName: Nicole
18:47:58.743 Initialize success
19:06:17.629 AVAST engine defs: 12071601
19:13:16.490 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
19:13:16.490 Disk 0 Vendor: WDC_WD1001FAES-75W7A0 05.01D05 Size: 953869MB BusType: 3
19:13:16.537 Disk 0 MBR read successfully
19:13:16.537 Disk 0 MBR scan
19:13:16.552 Disk 0 Windows VISTA default MBR code
19:13:16.552 Disk 0 Partition 1 00 DE Dell Utility Dell 8.0 39 MB offset 63
19:13:16.583 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 14142 MB offset 81920
19:13:16.615 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 939686 MB offset 29044736
19:13:16.677 Disk 0 scanning C:\Windows\system32\drivers
19:13:26.739 Service scanning
19:13:41.231 Modules scanning
19:13:41.231 Disk 0 trace - called modules:
19:13:41.247 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS pciide.sys PCIIDEX.SYS hal.dll atapi.sys
19:13:41.247 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004bd5790]
19:13:41.247 3 CLASSPNP.SYS[fffff8800185143f] -> nt!IofCallDriver -> [0xfffffa8004903520]
19:13:41.263 5 ACPI.sys[fffff88000f007a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8004905060]
19:13:43.462 AVAST engine scan C:\Windows
19:13:45.802 AVAST engine scan C:\Windows\system32
19:17:09.024 AVAST engine scan C:\Windows\system32\drivers
19:17:18.477 AVAST engine scan C:\Users\Nicole
19:19:21.686 File: C:\Users\Nicole\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\34\767992e2-16da1bfe **INFECTED** Win32:Karagany-IK [Trj]
19:20:19.297 AVAST engine scan C:\ProgramData
19:23:03.222 Scan finished successfully
19:39:39.737 Disk 0 MBR has been saved successfully to "C:\Users\Nicole\Desktop\MBR.dat"
19:39:39.737 The log file has been saved successfully to "C:\Users\Nicole\Desktop\aswMBR.txt"

Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is disabled!)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

ThreatFire
Cleanersoft Free Registry Fix
Java™ 6 Update 31
Adobe Flash Player 11.3.300.265
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
ThreatFire TFTray.exe
ThreatFire TFService.exe
``````````End of Log````````````

Farbar Service Scanner Version: 08-07-2012
Ran by Nicole (administrator) on 16-07-2012 at 18:37:55
Running from "C:\Users\Nicole\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of MpsSvc. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of MpsSvc. The value does not exist.
Unable to retrieve ServiceDll of MpsSvc. The value does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of WinDefend. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of WinDefend. The value does not exist.
Unable to retrieve ServiceDll of WinDefend. The value does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.16.12

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Nicole :: NICOLE-PC [administrator]

7/16/2012 6:45:41 PM
mbam-log-2012-07-16 (18-45-41).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 214286
Time elapsed: 3 minute(s), 59 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 3
HKLM\SOFTWARE\Microsoft\Security Center|UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Microsoft\Security Center|AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.
HKLM\SOFTWARE\Microsoft\Security Center|FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully.

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Nicole\Local Settings\Temporary Internet Files\Content.IE5\ZE8OG8V3\n-RmNVUJwhadj[1] (Trojan.Lameshield) -> Quarantined and deleted successfully.

(end)

MiniToolBox by Farbar Version: 15-07-2012
Ran by Nicole (administrator) on 16-07-2012 at 18:39:30
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=64 icmpredirects=enabled taskoffload=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Nicole-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : 78-2B-CB-89-E5-F8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::58a6:16b0:2497:688a%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 09, 1876 12:27:23 PM
Lease Expires . . . . . . . . . . : Tuesday, July 17, 2012 4:55:36 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 242756555
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-08-E2-77-78-2B-CB-89-E5-F8
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D9327CC1-651B-4814-9D6C-C2F1CD7D9998}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2001:4860:4001:801::1007
74.125.224.131
74.125.224.142
74.125.224.134
74.125.224.136
74.125.224.132
74.125.224.128
74.125.224.137
74.125.224.129
74.125.224.130
74.125.224.135
74.125.224.133


Pinging google.com [74.125.224.101] with 32 bytes of data:
Reply from 74.125.224.101: bytes=32 time=22ms TTL=54
Reply from 74.125.224.101: bytes=32 time=26ms TTL=54

Ping statistics for 74.125.224.101:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 26ms, Average = 24ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
209.191.122.70
72.30.38.140


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=56ms TTL=50
Reply from 209.191.122.70: bytes=32 time=60ms TTL=50

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 56ms, Maximum = 60ms, Average = 58ms
Server: UnKnown
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64
Reply from 127.0.0.1: bytes=32 time<1ms TTL=64

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...78 2b cb 89 e5 f8 ......Broadcom NetLink ™ Gigabit Ethernet
1...........................Software Loopback Interface 1
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
22...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 276 fe80::/64 On-link
10 276 fe80::58a6:16b0:2497:688a/128
On-link
1 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/16/2012 04:23:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: vmwlwyk.exe, version: 0.0.0.0, time stamp: 0x50047627
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000
Faulting process id: 0x43e8
Faulting application start time: 0xvmwlwyk.exe0
Faulting application path: vmwlwyk.exe1
Faulting module path: vmwlwyk.exe2
Report Id: vmwlwyk.exe3

Error: (07/16/2012 04:22:47 PM) (Source: Application Error) (User: )
Description: Faulting application name: vmwlwyk.exe, version: 0.0.0.0, time stamp: 0x50047627
Faulting module name: vmwlwyk.exe, version: 0.0.0.0, time stamp: 0x50047627
Exception code: 0xc0000005
Fault offset: 0x000515e8
Faulting process id: 0x43e8
Faulting application start time: 0xvmwlwyk.exe0
Faulting application path: vmwlwyk.exe1
Faulting module path: vmwlwyk.exe2
Report Id: vmwlwyk.exe3

Error: (07/16/2012 10:57:21 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108

Error: (07/15/2012 03:37:16 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/14/2012 08:21:21 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/14/2012 01:09:08 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/13/2012 06:22:45 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108

Error: (07/13/2012 05:39:54 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/12/2012 11:27:35 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (07/11/2012 04:09:58 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 90080108


System errors:
=============
Error: (07/16/2012 06:58:16 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (07/16/2012 06:58:16 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (07/16/2012 06:56:39 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:
%%-2147024891

Error: (07/16/2012 06:56:39 PM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
%%-2147024891

Error: (07/16/2012 06:55:49 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (07/16/2012 06:55:48 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (07/16/2012 06:55:47 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service terminated with the following error:
%%1060

Error: (07/16/2012 06:55:42 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Error: (07/16/2012 06:55:42 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Personal Firewall Service service depends the following service: MpsSvc. This service might not be installed.

Error: (07/16/2012 06:55:42 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.


Microsoft Office Sessions:
=========================
Error: (07/16/2012 04:23:10 PM) (Source: Application Error)(User: )
Description: vmwlwyk.exe0.0.0.050047627unknown0.0.0.000000000c00000050000000043e801cd63a9c32e15edC:\Users\Nicole\AppData\Local\vmwlwyk.exeunknown349ecd1f-cf9d-11e1-9d03-782bcb89e5f8

Error: (07/16/2012 04:22:47 PM) (Source: Application Error)(User: )
Description: vmwlwyk.exe0.0.0.050047627vmwlwyk.exe0.0.0.050047627c0000005000515e843e801cd63a9c32e15edC:\Users\Nicole\AppData\Local\vmwlwyk.exeC:\Users\Nicole\AppData\Local\vmwlwyk.exe26b30f50-cf9d-11e1-9d03-782bcb89e5f8

Error: (07/16/2012 10:57:21 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108

Error: (07/15/2012 03:37:16 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/14/2012 08:21:21 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/14/2012 01:09:08 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/13/2012 06:22:45 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108

Error: (07/13/2012 05:39:54 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/12/2012 11:27:35 AM) (Source: Customer Experience Improvement Program)(User: )
Description: 80004005

Error: (07/11/2012 04:09:58 PM) (Source: Customer Experience Improvement Program)(User: )
Description: 90080108


=========================== Installed Programs ============================

Adobe AIR (Version: 2.6.0.19140)
Adobe Download Assistant (Version: 1.0.6)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.265)
Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe Reader 9.1.2 (Version: 9.1.2)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Amnesia - The Dark Descent Demo (Version: 1.0.1)
Apple Application Support (Version: 2.1.5)
Apple Software Update (Version: 2.1.3.127)
CCleaner (Version: 3.13)
Cleanersoft Free Registry Fix
Consumer In-Home Service Agreement (Version: 2.0.0)
Corel PaintShop Pro X4 (Version: 14.0.0.346)
Corel PaintShop Pro X4 (Version: 14.2.0.1)
D3DX10 (Version: 15.4.2368.0902)
Defraggler (Version: 2.08)
Dell DataSafe Local Backup - Support Software
Dell DataSafe Local Backup (Version: 9.4.47)
Dell DataSafe Online (Version: 2.1.19634)
Dell Driver Download Manager (Version: 3.0.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Marketplace Webslice IE8 (Version: 8.0)
Dell MusicStage (Version: 1.3.31.0)
Dell PhotoStage (Version: 1.5.0.19)
Dell Stage (Version: 1.5.420.0)
Dell Support Center (Version: 3.1.5907.39)
Dell VideoStage (Version: 1.1.0.1011)
DirectX 9 Runtime (Version: 1.00.0000)
EasySolve
ffdshow [rev 3154] [2009-12-09] (Version: 1.0)
Fraps
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.115)
GoToAssist Corporate (Version: 9.1.0.615)
HiJackThis (Version: 1.0.0)
ICA (Version: 14.0.0.346)
Intel® Processor Graphics (Version: 8.15.10.2622)
Internet Explorer (Version: 8)
IPM_PSP_COM (Version: 14.0.0.346)
iRO 13.2 VIP Full Client
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ 7 Update 3 (64-bit) (Version: 7.0.30)
Java™ SE Development Kit 7 Update 3 (64-bit) (Version: 1.7.0.30)
Junk Mail filter update (Version: 15.4.3502.0922)
LastPass (uninstall only)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
McAfee SecurityCenter (Version: 11.0.678)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 5.1.10411.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.6.915.87)
My Lockbox 2.7 Christmas Edition (Version: 2.7)
NCsoft Launcher (Version: 1.5.19002)
NETGEAR WNA3100 wireless USB 2.0 adapter (Version: 1.01.206)
NVIDIA Drivers (Version: 1.10.56.34)
PalaceChat version 4.1.182 (Version: 4.1.182)
Palringo
PDFCreator (Version: 1.2.0)
PhotoShowExpress (Version: 2.0.063)
PSM AntiKeyLogger
PSPPContent (Version: 14.0.0.346)
PSPPHelp (Version: 14.0.0.346)
PSPPro64 (Version: 14.0.0.346)
QuickTime (Version: 7.71.80.42)
RBVirtualFolder64Inst (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.6043)
Revo Uninstaller 1.93 (Version: 1.93)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.3)
Roxio Burn (Version: 1.8)
Roxio Creator Starter (Version: 1.0.439)
Roxio Creator Starter (Version: 12.1.77.0)
Roxio Creator Starter (Version: 5.0.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio File Backup (Version: 1.3.2)
Setup (Version: 14.0.0.346)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
swMSM (Version: 12.0.0.1)
System Requirements Lab CYRI (Version: 4.5.1.0)
System Requirements Lab for Intel (Version: 4.5.5.0)
TeamViewer 7 (Version: 7.0.12313)
ThreatFire
TortoiseSVN 1.7.3.22386 (64 bit) (Version: 1.7.22386)
TrustedID (Version: 5.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Ventrilo Client for Windows x64 (Version: 3.0.8.0)
WildTangent Games (Version: 1.0.0.71)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3555.0308)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3555.0308)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinZip 15.5 (Version: 15.5.9579)
WTFast 2.0 beta 1
Yahoo! Messenger

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 3895.12 MB
Available physical RAM: 2763.55 MB
Total Pagefile: 7788.43 MB
Available Pagefile: 5958.69 MB
Total Virtual: 4095.88 MB
Available Virtual: 3964.24 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:917.66 GB) (Free:861.22 GB) NTFS

========================= Users: ========================================

User accounts for \\NICOLE-PC

Administrator Guest Nicole


**** End of log ****

#6 Broni

Broni

    The Coolest BC Computer


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Posted 16 July 2012 - 10:35 PM

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#7 LovesAnime411

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Posted 17 July 2012 - 12:49 AM

It didn't give me a option to save a log file and it didn't find anything in GMER.

#8 LovesAnime411

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Posted 17 July 2012 - 03:08 PM

I noticed two additional problems yesterday:

1)McAfee Firewall will not turn on when asked to, it is forced to default to off.

2) Browser occasionally redirects away from visited websites.

#9 Broni

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Posted 17 July 2012 - 06:10 PM

I'll send you for more advanced checks.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#10 LovesAnime411

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Posted 20 July 2012 - 06:29 AM

http://www.bleepingcomputer.com/forums/topic461544.html

#11 Orange Blossom

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Posted 20 July 2012 - 11:36 PM

Hello,

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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