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Moved from Antivirus


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#1 addygard

addygard

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Posted 16 July 2012 - 06:52 PM

Here are the results from the Mini Toolbox. Hope this is better. And I hope it was okay to change the font...just looked easier to read. I appreciate your continued help.


MiniToolBox by Farbar Version: 15-07-2012
Ran by (administrator) on 16-07-2012 at 18:42:25
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Could not flush the DNS Resolver Cache: Function failed during execution.




========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

Hosts file not detected in the default directory
========================= IP Configuration: ================================

NVIDIA nForce MCP Networking Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : BETSY

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Controller

Physical Address. . . . . . . . . : 00-40-CA-86-E0-7E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.5

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

192.168.0.1

Lease Obtained. . . . . . . . . . : Monday, July 16, 2012 5:36:08 PM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
Name: google.com
Address: 74.125.227.37



Pinging google.com [74.125.227.37] with 32 bytes of data:



Reply from 74.125.227.37: bytes=32 time=27ms TTL=52

Reply from 74.125.227.37: bytes=32 time=19ms TTL=52



Ping statistics for 74.125.227.37:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 19ms, Maximum = 27ms, Average = 23ms

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Address: 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=159ms TTL=43

Reply from 98.139.183.24: bytes=32 time=186ms TTL=43



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 159ms, Maximum = 186ms, Average = 172ms

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 40 ca 86 e0 7e ...... NVIDIA nForce MCP Networking Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.5 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.2.5 192.168.2.5 20
192.168.2.0 255.255.255.0 192.168.2.5 192.168.2.5 20
192.168.2.5 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.2.255 255.255.255.255 192.168.2.5 192.168.2.5 20
224.0.0.0 240.0.0.0 192.168.2.5 192.168.2.5 20
255.255.255.255 255.255.255.255 192.168.2.5 192.168.2.5 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/16/2012 06:35:41 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module msxml3.dll, version 8.100.1053.0, fault address 0x000a1465.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/15/2012 09:23:49 PM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/15/2012 04:03:01 PM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/15/2012 10:46:19 AM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/15/2012 08:38:27 AM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/14/2012 09:57:19 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module aswwebrepie.dll, version 7.0.1456.418, fault address 0x0004d9fb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/14/2012 09:56:48 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module aswwebrepie.dll, version 7.0.1456.418, fault address 0x0004d9fb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/14/2012 09:56:37 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00019af2.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/14/2012 09:18:49 PM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/14/2012 11:04:59 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.


System errors:
=============
Error: (07/16/2012 05:37:04 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/16/2012 05:36:06 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.6 for the Network Card with network address 0040CA86E07E has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (07/15/2012 01:20:11 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/15/2012 10:44:54 AM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/15/2012 08:36:45 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Error: (07/15/2012 08:35:35 AM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/14/2012 10:26:29 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/14/2012 09:52:37 PM) (Source: 0) (User: )
Description: 192.168.2.600:23:15:6B:32:0C

Error: (07/14/2012 02:12:02 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/14/2012 11:35:12 AM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (07/16/2012 06:35:41 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702msxml3.dll8.100.1053.0000a1465

Error: (07/15/2012 09:23:49 PM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/15/2012 04:03:01 PM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/15/2012 10:46:19 AM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/15/2012 08:38:27 AM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/14/2012 09:57:19 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702aswwebrepie.dll7.0.1456.4180004d9fb

Error: (07/14/2012 09:56:48 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702aswwebrepie.dll7.0.1456.4180004d9fb

Error: (07/14/2012 09:56:37 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702ntdll.dll5.1.2600.605500019af2

Error: (07/14/2012 09:18:49 PM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/14/2012 11:04:59 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.


=========================== Installed Programs ============================

56Kbps Internal Modem
Adobe Acrobat 5.0 (Version: 5.0)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.63)
Adobe Reader X (Version: 10.0.0)
AOL Coach Version 1.0(Build:20030807.3)
AOL Coach Version 2.0(Build:20041026.5 en)
AOL Connectivity Services
AOL Uninstaller
Apple Application Support (Version: 1.5.0)
Apple Mobile Device Support (Version: 3.4.0.25)
Apple Software Update (Version: 2.1.1.116)
ArcSoft PhotoImpression 5
AT&T Yahoo! Applications
ATT-AACE
ATT-RemoteControl
avast! Internet Security (Version: 7.0.1456.0)
Bonjour (Version: 2.0.4.0)
BroadJump Client Foundation
CardRd81 (Version: 4.00.0000.0004)
CCleaner (Version: 3.20)
CCScore (Version: 5.01.0000.0001)
CompuServe
CR2 (Version: 4.00.0000.0003)
Create and Print Plugin 4.0 (build 6121) (Version: 4.00.6121)
Critical Update for Windows Media Player 11 (KB959772)
ESSBrwr (Version: 5.01.0000.0001)
ESSCDBK (Version: 5.01.0000.0001)
ESScore (Version: 5.01.0000.0002)
ESSCT (Version: 5.01.0000.0101)
ESSEMAIL (Version: 5.01.0000.0001)
ESSgui (Version: 5.01.0000.0004)
ESShelp (Version: 5.01.0000.0001)
ESSini (Version: 5.01.0000.0101)
ESSPCD (Version: 5.01.0000.0001)
ESSPDock (Version: 4.00.0000.0003)
ESSSONIC (Version: 5.00.0000.0002)
ESSTOOLS (Version: 5.00.0000.0004)
essvcpt (Version: 5.01.0000.0002)
ESSvpaht (Version: 5.01.0000.0004)
ESSvpot (Version: 5.01.0000.0101)
F.lux
Far Cry (Patch 1) (Version: 1.00.0000)
Far Cry (Patch 1.3) (Version: 1.00.0000)
Far Cry (Patch 1.31) (Version: 1.00.0000)
Far Cry (Patch 1.33) (Version: 1.00.0000)
green label Greetings Cards
H&R Block Basic + Efile 2009 (Version: 09.02.6901)
H&R Block Basic + Efile 2010 (Version: 10.02.5701)
H&R Block Basic + Efile 2011 (Version: 11.02.6203)
HLPIndex (Version: 5.01.0000.0001)
HLPPDOCK (Version: 4.00.0000.0002)
HLPSFO (Version: 5.01.0000.0103)
ICQ
InstallMgr (Version: 1.0.39.0)
InterActual Player
IOI Multimedia Card Reader (Version: 1.03)
iTunes (Version: 10.2.1.1)
Java Auto Updater (Version: 2.0.5.1)
Java™ 6 Update 26 (Version: 6.0.260)
Kodak EasyShare software
KSU (Version: 632.62.0002.0001)
Learn2 Player (Uninstall Only)
Macromedia Shockwave Player (Version: 10.1.0.11)
Make a Movie (Version: 1.00.0000)
MakeAMov (Version: 1.00.0000)
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft ActiveSync (Version: 4.5.5096.0)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Data Access Components KB870669
Microsoft Default Manager (Version: 1.1.53.0)
Microsoft IntelliPoint 6.2 (Version: 6.20.182.0)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft Money 2004 (Version: 12.0.50)
Microsoft Money 2004 System Pack (Version: 12.0.80)
Microsoft National Language Support Downlevel APIs
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.4518.1014)
Microsoft Search Enhancement Pack (Version: 1.2.123.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works 7.0 (Version: 07.02.0620)
MobileMe Control Panel (Version: 3.1.5.0)
MP3 Player Utilities 1.51 (Version: 1.51)
MSN Music Assistant
MSN Toolbar (Version: 1.0.39.0)
MSN Toolbar (Version: 3.0.1125.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
Multimedia Keyboard Driver
Netscape 6 (6.2.1)
Notifier (Version: 5.01.0000.0101)
NVIDIA Display Driver
NVIDIA Drivers
NVIDIA Ethernet Driver
NVIDIA nForce Drivers
OfotoXMI (Version: 5.01.0000.0001)
OTtBP (Version: 5.01.0000.0002)
OTtBPSDK (Version: 4.00.0000.0000)
Pdf995 (installed by TaxCut)
PdfEdit995 (installed by TaxCut)
PowerDVD
Pure Networks Port Magic (Version: 1.2.1393.0)
QuickTime (Version: 7.69.80.9)
RealPlayer
Seagate Manager Installer (Version: 2.01.0048)
SFR (Version: 5.00.0000.0005)
SFR2 (Version: 3.03.0000.0002)
SHASTA (Version: 5.00.0002.0001)
SKIN0001 (Version: 5.01.0000.0002)
SKINXSDK (Version: 5.00.0000.0004)
TaxCut Basic + Efile 2008 (Version: 08.03.7101)
TaxCut Premium 2007 (Version: 07.03.0000)
TrueSwitch Wizard SBC
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2616676-v2) (Version: 2)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VPRINTOL (Version: 5.01.0000.0001)
WebFldrs XP (Version: 9.50.6513)
Winamp (remove only)
Windows Backup Utility (Version: 5.1)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061027.150806)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 10 Hotfix - KB894476
Windows Movie Maker 2.0 (Version: 2.0.0000)
Windows XP Service Pack 3 (Version: 20080414.031525)
WIRELESS (Version: 5.00.0000.0001)
Yahoo! Software Update

========================= Memory info: ===================================

Percentage of memory in use: 73%
Total physical RAM: 447.48 MB
Available physical RAM: 117.89 MB
Total Pagefile: 1058.55 MB
Available Pagefile: 616.96 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.2 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:153.38 GB) (Free:93.96 GB) NTFS

========================= Users: ========================================

User accounts for \\BETSY

Administrator Guest HelpAssistant
Son Mom Mom
SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found


**** End of log ****

When the power of love overcomes the love of power, the world will know peace.


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#2 noknojon

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Posted 16 July 2012 - 07:05 PM

Hi -
For a start:

Please download Rogue Killer
Right click on it and select run as administrator
Now,click on HOSTS FIX option on right side
A log should get generated after the fix, please post the log back here

Next:

1.Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
At some stage you will be asked to disable your Antivirus program so it will not conflict with ESET Scanner. This is normal, just disable it, not remove it.
2.Double click on the icon on your desktop.
4.Check "YES, I accept the Terms of Use."
5.Click the Start button.
6.Accept any security warnings from your browser.
7.Under scan settings, check "Scan Archives" and "Remove found threats"
8.Click Advanced settings and select the following:
•Scan potentially unwanted applications
•Scan for potentially unsafe applications
•Enable Anti-Stealth technology

9.ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this takes some time.
10.When the scan completes, click List Threats
11.Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
12.Click the Back button.
13.Click the Finish button.




#3 noknojon

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Posted 16 July 2012 - 07:19 PM

If you have any problems downloading these programs please use these directions first as your internet may not be able to download -

Click Start > Run and type or copy / paste this into the Run box one at a time >

ipconfig /release Click OK or Enter -
ipconfic / renew Click OK or Enter

To resolve this problem, follow these steps:
1.Click Start, click Run, type services.msc, and then click OK.
2.In the list of services, click DNS Client.
3.Make sure that the Status column displays Started and that the Startup Type column displays Automatic.
4.If the service is not set to Started or if the startup type for the DNS Client service is not set to Automatic, follow these steps:
a.Right-click DNS Client, and then click Properties.
b.In the DNS Client Properties dialog box, click the General tab, and then click Automatic in the Startup type list.
c.Click Start, click Apply, and then click OK.

If there is still a problem, please post back as soon as you can -

#4 addygard

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Posted 16 July 2012 - 08:58 PM

okay, the Rogue Killer...I've downloaded it a couple of times and run it more than that. It says the Host File is repaired, but there is no report: Cannot find the \RKreport[1].txt file. Do you want to create a new file? Yes No Cancel

Sorry, I got on an extended call and am just now trying these things and this is the first thing. Should I continue?

When the power of love overcomes the love of power, the world will know peace.


#5 addygard

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Posted 16 July 2012 - 09:00 PM

OMG!!! For a years I have been missing desktop icons and couldn't figure out how to make them show up....and NOW here they are!!! YAY!!!

When the power of love overcomes the love of power, the world will know peace.


#6 noknojon

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Posted 16 July 2012 - 09:39 PM

It says the Host File is repaired

Very odd that no result was posted ?
But ... That is very good as it was one of the bigger problems. You can delete that program now if it did not remove itself - Then Reboot
What stage are you on now ?? Note that if you do the ESET online scan it will take about 1 hour by the time it loads and scans.

If you are free you can post me a fresh MiniToolBox at any stage With these checked -
•Flush DNS
•Reset IE Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Users, Partitions and Memory size.

Also another small program - Please download Farbar Service Scanner and Save to Desktop.
•Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender
•Press "Scan".
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.

Can you tell me the last time you checked Windows Updates -

Thanks -
EDIT - Added to list -

Edited by noknojon, 16 July 2012 - 09:44 PM.


#7 addygard

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Posted 16 July 2012 - 10:39 PM

Sent you a pm.

When the power of love overcomes the love of power, the world will know peace.


#8 addygard

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Posted 17 July 2012 - 08:29 PM

Thank you for bearing with me. Well, all of my desktop icons are gone today. :(

And last night after I closed my browser, I looked at the icons and noticed one that appears to be the Rogue Killer results. However I had ran it so many times trying to get a report, and not realizing one had already been saved to my desktop, that I don't know if this is the first one or not. Sorry.

I also posted results below for the Mini Toolbox and the Farbar Service Scanner, both which I just did run.

But I'm not sure what you are asking about me checking Windows Updates. Where would I check it? I thought it updated automatically.

I will download Eset now and try the scan again and post back. Any certain reason you know of why it would take a lot longer than an hour? I think I mentioned it took almost that to get to 28% complete.

Thank you again.


RESULTS FROM ROGUE KILLER

RogueKiller V7.6.3 [07/08/2012] by Tigzy
mail: tigzyRK<at>gmail<dot>com
Feedback: http://www.geekstogo.com/forum/files/file/413-roguekiller/
Blog: http://tigzyrk.blogspot.com

Operating System: Windows XP (5.1.2600 Service Pack 3) 32 bits version
Started in : Normal mode
User: [Admin rights]
Mode: HOSTSFix -- Date: 07/16/2012 20:18:17

¤¤¤ Bad processes: 0 ¤¤¤

¤¤¤ Driver: [LOADED] ¤¤¤

¤¤¤ HOSTS File: ¤¤¤


¤¤¤ Resetted HOSTS: ¤¤¤


Finished : << RKreport[1].txt >>
RKreport[1].txt




RESULTS FROM MINI TOOLBOX

MiniToolBox by Farbar Version: 15-07-2012
Ran by (administrator) on 17-07-2012 at 20:04:10
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Could not flush the DNS Resolver Cache: Function failed during execution.




"Reset IE Proxy Settings": IE Proxy Settings were reset.
Hosts file not detected in the default directory
========================= IP Configuration: ================================

NVIDIA nForce MCP Networking Controller = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : BETSY

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : Belkin



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : Belkin

Description . . . . . . . . . . . : NVIDIA nForce MCP Networking Controller

Physical Address. . . . . . . . . : 00-40-CA-86-E0-7E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.2.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.2.1

DHCP Server . . . . . . . . . . . : 192.168.2.1

DNS Servers . . . . . . . . . . . : 192.168.2.1

192.168.0.1

Lease Obtained. . . . . . . . . . : Tuesday, July 17, 2012 6:00:17 PM

Lease Expires . . . . . . . . . . : Monday, January 18, 2038 10:14:07 PM

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
Name: google.com
Address: 74.125.227.71



Pinging google.com [74.125.227.71] with 32 bytes of data:



Reply from 74.125.227.71: bytes=32 time=27ms TTL=52

Reply from 74.125.227.71: bytes=32 time=23ms TTL=52



Ping statistics for 74.125.227.71:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 23ms, Maximum = 27ms, Average = 25ms

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
Name: yahoo.com
Address: 209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=25ms TTL=49

Reply from 209.191.122.70: bytes=32 time=20ms TTL=49



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 20ms, Maximum = 25ms, Average = 22ms

DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 192.168.2.1

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 40 ca 86 e0 7e ...... NVIDIA nForce MCP Networking Controller - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.2.1 192.168.2.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.2.2 192.168.2.2 20
192.168.2.0 255.255.255.0 192.168.2.2 192.168.2.2 20
192.168.2.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.2.255 255.255.255.255 192.168.2.2 192.168.2.2 20
224.0.0.0 240.0.0.0 192.168.2.2 192.168.2.2 20
255.255.255.255 255.255.255.255 192.168.2.2 192.168.2.2 1
Default Gateway: 192.168.2.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/17/2012 07:30:42 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module aswwebrepie.dll, version 7.0.1456.418, fault address 0x0004d9fb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/17/2012 06:06:59 PM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/17/2012 06:06:22 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module aswwebrepie.dll, version 7.0.1456.418, fault address 0x0004d9fb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/16/2012 09:08:33 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (07/16/2012 09:08:33 PM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (07/16/2012 06:35:41 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module msxml3.dll, version 8.100.1053.0, fault address 0x000a1465.
Processing media-specific event for [iexplore.exe!ws!]

Error: (07/15/2012 09:23:49 PM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/15/2012 04:03:01 PM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/15/2012 10:46:19 AM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.

Error: (07/15/2012 08:38:27 AM) (Source: MsiInstaller) (User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.


System errors:
=============
Error: (07/17/2012 06:04:14 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Error: (07/17/2012 06:02:27 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the WAN Miniport (ATW) Service service to connect.

Error: (07/17/2012 06:02:26 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/17/2012 06:00:14 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.5 for the Network Card with network address 0040CA86E07E has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (07/16/2012 05:37:04 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/16/2012 05:36:06 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.2.6 for the Network Card with network address 0040CA86E07E has been
denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).

Error: (07/15/2012 01:20:11 PM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/15/2012 10:44:54 AM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2

Error: (07/15/2012 08:36:45 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the NVSvc service.

Error: (07/15/2012 08:35:35 AM) (Source: Service Control Manager) (User: )
Description: The Zune Bus Enumerator Driver service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (07/17/2012 07:30:42 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702aswwebrepie.dll7.0.1456.4180004d9fb

Error: (07/17/2012 06:06:59 PM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/17/2012 06:06:22 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702aswwebrepie.dll7.0.1456.4180004d9fb

Error: (07/16/2012 09:08:33 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThe specified server cannot perform the requested operation.

Error: (07/16/2012 09:08:33 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis operation returned because the timeout period expired.

Error: (07/16/2012 06:35:41 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702msxml3.dll8.100.1053.0000a1465

Error: (07/15/2012 09:23:49 PM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/15/2012 04:03:01 PM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/15/2012 10:46:19 AM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (07/15/2012 08:38:27 AM) (Source: MsiInstaller)(User: BETSY)BETSY
Description: Product: Microsoft ActiveSync -- Error.No valid source could be found for product Microsoft ActiveSync. The Windows Installer cannot continue.(NULL)(NULL)(NULL)


========================= Memory info: ===================================

Percentage of memory in use: 69%
Total physical RAM: 447.48 MB
Available physical RAM: 135.35 MB
Total Pagefile: 1058.55 MB
Available Pagefile: 566.2 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.26 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:153.38 GB) (Free:93.87 GB) NTFS

========================= Users: ========================================

User accounts for \\BETSY

Administrator Guest HelpAssistant
son Mom Mom
SUPPORT_388945a0


**** End of log ****



RESULTS FOR FSS

Farbar Service Scanner Version: 08-07-2012
Ran by (administrator) on 17-07-2012 at 20:15:12
Running from "C:\Documents and Settings\Mom\Desktop"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is set to Disabled. The default start type is Auto.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswFW(10) aswTdi(9) Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0A000000040000000100000002000000030000000A0000000900000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****

When the power of love overcomes the love of power, the world will know peace.


#9 noknojon

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Posted 17 July 2012 - 08:56 PM

Hi -
A few more items still to fix.
The ESET loading is taking longer as your system is VERY small by most standards today, and a quick fix would be to add a larger RAM stick -
I only use the figures as a basic idea of times, but always forget when dealing with a small computer like yours.

>>Percentage of memory in use: 69%<< Shows you must remove any un-needed items as we go and we are working it a bit hard.

Any other items we loaded can be Deleted (including reports) since you do not have the reserves to store them on the system -

Will get back in a while (half hour or so)

#10 noknojon

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Posted 17 July 2012 - 09:27 PM

Do you or your daughter run a link to your computer with a Cell Phone or similar device ? It seems someone is with Active Sync and this is causing several "minor" problems -

With this feature enabled, when a new message arrives in a user's mailbox, up-to-date notifications allow synchronization to occur on a user's device.
Enable this feature if you have users who are using mobile devices to synchronize, and you do not want to specify the carrier

.
We can disable this if you wish to do so -

Next task - From your FSS scan results
>>Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is set to Disabled. The default start type is Automatic. <<

Here's how you enable the service:
1. Click Start
2. Click Run
3. Type services.msc
4. Double-click DNS Client in the list
5. Set its start-up type to Automatic
6. Click the Start button
7. Click OK
8. Close the Services list

EDIT - With the slow loading of ESET you can Minimise the screen and continue to work without needing to actually watch it -

Edited by noknojon, 17 July 2012 - 09:31 PM.


#11 addygard

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Posted 17 July 2012 - 11:09 PM

The Eset scan just finished (a little over 2 hours). I just now read your message, so I didn't realize I could minimize the screen and stay on the computer. Below are the results.

My son has an iPod that he goes online with. And he has Xbox Live. Don't know if that one matters, though. However, none of us have any data plan on our cell phones. I probably shouldn't disable Active Sync.

Okay. I enabled the Dnscache Service. That's probably all I can do for tonight, but I will check back tomorrow. Do you think I should run the Rogue Killer again to see if my icons come back? I wonder what happened to them...

Thanks so very much for everything.

Best regards~~


C:\Documents and Settings\Mom\Application Data\Sun\Java\Deployment\cache\6.0\50\323e97b2-331e53ca multiple threats deleted - quarantined
C:\Documents and Settings\Mom\Application Data\Sun\Java\Deployment\cache\6.0\50\4b0465b2-218f673d a variant of Java/Exploit.Agent.NAC trojan deleted - quarantined

When the power of love overcomes the love of power, the world will know peace.


#12 noknojon

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Posted 17 July 2012 - 11:25 PM

http://go.microsoft.com/?linkid=9668866 << Use this M/soft Fix It to try and reset the computer and not Rogue Killer
Click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.

My son has an iPod that he goes online with. And he has Xbox Live.<< This is causing the item showing up -

Catch you later - :busy:

EDIT - What icons come and go, as there are fixes for most of these -

Edited by noknojon, 17 July 2012 - 11:31 PM.


#13 noknojon

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Posted 17 July 2012 - 11:59 PM

A last task for you at the moment -
And as usual, please ask for help if you need anything -
Publish a Snapshot using Speccy =<<Follow These Directions

#14 noknojon

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Posted 18 July 2012 - 09:55 PM

May be your icon problem (I hope) Just click on the Minimise bar ( - ) at the top and try this -
Right click on an open (blank) area of your desktop and you will see a menu there, Hold the mouse on the top item "Arrange Icons By"
You want to have these 2 items ticked - Align to Grid and Show Desktop Icons - This may be the simple fix :)

Also, empty the Windows temporary folder. Click Start > Run > Type %temp% , and then click OK.
Click Edit, Select All. Click File and then click Delete.

Edited by noknojon, 18 July 2012 - 10:04 PM.


#15 addygard

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Posted 18 July 2012 - 10:23 PM

HELLO, Icons!

And hello to you too! Thanks! That was a super easy fix, and I'll know what to do next time they disappear. :thumbup2:

I'm getting a late start and won't be able to do much this time. But in trying to delete the temp files, some of them won't delete, saying "Access is denied."

And the iPod/Xbox thingy...what item is that that's showing up? And what does it mean because it's showing up?

And what about the updates you mentioned previously, am I supposed to be doing something about that? So many questions, I know!

When the power of love overcomes the love of power, the world will know peace.





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