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whitesmoke toolbar


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4 replies to this topic

#1 ellar157

ellar157

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Posted 16 July 2012 - 03:13 PM

I downloaded a whitesmoke toolbar somehow and now i have bing as my home page. i have tried to remove it but i cannot find it anywhere in my files. i am not the greatest with computers so i will probably need a little patients and giudence. Please help! thank you

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#2 M-K-D-B

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Posted 17 July 2012 - 12:45 PM

Hi ellar157,

I will be handling your log to help you get cleaned up. Please give me some time to look it over and I will get back to you as soon as possible.
Regards,
M-K-D-B

#3 M-K-D-B

M-K-D-B

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Posted 18 July 2012 - 01:26 AM

Hi ellar157,


:welcome: to BleepingComputer.

My name is M-K-D-B and I'll help you with the cleanup of your computer.

Please be aware of the following:
  • Please complete all steps in the specified order.
  • Even if tools don't find malware, I want you to post the logfiles anyway.
  • Please copy and paste the logfiles directly into your posts. Please do not attach them unless you are instructed to do so.
  • Read the instructions carefully. If you have problems, stop what you were doing and describe the problems you encountered as precisely as you can.
  • Don't install or uninstall software during the cleanup unless you are told to do so.
  • If you can't answer for the next few days, please let me know. If you haven't answered within 3 days, I am assuming that you don't need help anymore and your topic will be closed.
  • I can not guarantee that we will find and be able to remove all malware. Formatting is usually faster and always the safest way.
  • If you decide to clean your PC, work with us until a team member tells you that you are clean.
  • As my first language is not English, please do not use slang or idioms. It could be hard for me to understand.





Step 1
We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized





Step 2
Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.

Do not re-enable these drivers until otherwise instructed.





Step 3
Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.





Step 4
I would like you to answer the following questions as exactly and detailed as you can:
  • How is your compter running at the moment?
  • Do you have installed the Whitesmoke toolbar intentionally?





What you should post with your next answer:
  • both logfiles from OTL,
  • the logfile from aswMBR,
  • an answer to my questions,
  • any further information that seems to be important in your eyes.

Regards,
M-K-D-B

#4 M-K-D-B

M-K-D-B

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Posted 21 July 2012 - 04:26 AM

Hi ellar157,


do you still need help with you computer?
If you don't respond within the next 48 hours, your topic will be closed.
Regards,
M-K-D-B

#5 myrti

myrti

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Posted 23 July 2012 - 10:52 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

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If I have been helping you and haven't replied in 2 days, feel free to shoot me a PM! Please don't send help request via PM, unless I am already helping you. Use the forums!

 

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