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Infected with Ransomware and Fake HDD (Possibly another virus too)


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6 replies to this topic

#1 fefouri

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Posted 16 July 2012 - 08:55 AM

I am trying to fix my father's computer for him after he had a nasty malware called File Recovery which was a fake hard drive error checker and recovery program. I checked for tutorials on this site which said to use Malware Bytes in order to remove it but it did not remove nor even detect the program. I left the computer on in order to work on it in the morning and suddenly some FBI screen ransomware shows up demanding 200 dollars from Walmart in a moneypak. While I was working on the computer I noticed Google was redirecting and the speed was slow so I am sure there is another virus as it kept leading me to a "search.babylon.com". Please help!

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#2 narenxp

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Posted 16 July 2012 - 09:38 AM

Boot into safemode with networking


Download

TDSSkiller

Launch it.Click on change parameters-Select TDLFS file system

Click on "Scan".Please post the LOG report(log file should be in your C drive)



Download

aswMBR

Launch it, allow it to download latest Avast! virus definitions
Click the "Scan" button to start scan.After scan finishes,click on Save log

Post the log results here

Download

ESET online scanner


Install it

Click on START,it should download the virus definitions
When scan gets completed,click on LIST of found threats

Export the list to desktop,copy the contents of the text file in your reply

#3 fefouri

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Posted 16 July 2012 - 11:22 AM

I have already removed the infection using another program but I need some help. I used the unhide program in order to restore the hidden files but the files on my desktop are still not showing, and I have show hidden files on.

#4 narenxp

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Posted 16 July 2012 - 11:24 AM

Can you right click on the desktop?

What tool did you use to remove them?

Please post the logs as instructed before :thumbup2:

#5 Pattysandiego

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Posted 17 July 2012 - 01:31 PM

Still can't get into my computer. I booted in Safemode with Networking and rebooted. I've tried every combination of rebooting but I am never at a screen that allows me to download a fix. I get the usual start up screen for windows for a few seconds then it goes to my desktop background with no desktop tools, just the picture. Then the FBI warning screen comes up. AM I MISSING SOMETHING??? Thanks. (just lost my job and resume, job searches, everything is on the computer!!!. I have most backed up on an external hard drive but am afraid to corrupt that also. All I have left is my iPad.

#6 narenxp

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Posted 17 July 2012 - 04:06 PM

Still can't get into my computer. I booted in Safemode with Networking and rebooted.


Boot into safemode with networking ,run the scans and post the log

#7 Orange Blossom

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Posted 20 July 2012 - 10:36 PM

Hello,

Now that you have posted a topic here: http://www.bleepingcomputer.com/forums/topic461124.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take a few more days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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