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2 BSOD's in a few days


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8 replies to this topic

#1 mgman

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Posted 15 July 2012 - 10:49 PM

As the title says.

I have Windows XP Media Center Edition SP3. According to the error report, it's a hardware issue. Can I post the minidump file that was created?

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#2 AustrAlien

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Posted 16 July 2012 - 05:52 AM

Let's collect some more (more than just the 2 minidumps) information: I'll have a look at it and help you try to resolve the problem.

:step1: Download the following 2 files and save both to the My Documents folder:

:step2: Go to the My Documents folder and run #1 (BSOD_XP_v1.3_jcgriff2_PROD_.exe). (That will also run #2.)

It will take a little time to complete: Please be patient and wait for it to finish.
A new folder named TSF_XP_Support will be created in My Documents.

:step3: Zip up the newly created TSF_XP_Support folder.
  • Right-click on the TSF_XP_Support folder > Send to ... > Compressed (zipped) Folder.
    The newly created zip file will be located in the My Documents folder.

:step4: Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.

Note: The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image

:step5: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step6: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
Google is my friend. Make Google your friend too.

Posted Image

#3 mgman

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Posted 16 July 2012 - 11:56 AM

Ok, here you go:

BSOD zip file:
http://speedy.sh/y7Mrx/TSF-XP-Support.zip

Speccy link:
http://speccy.piriform.com/results/lOqjqQdqbMWj5AWSFy1Q3AD

MiniToolBox log:

MiniToolBox by Farbar Version: 15-07-2012
Ran by HP_Administrator (administrator) on 16-07-2012 at 12:55:02
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

µTorrent (Version: 1.7.2)
7-Zip 4.42 (Version: 4.42.00.0)
7-Zip 9.20
8-Bit Commando
AAC Decoder (Version: 7.1.0)
Adobe AIR (Version: 2.6.0.19140)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.265)
Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Adobe Shockwave Player 11.6 (Version: 11.6.5.635)
AiO_Scan (Version: 50.0.206.000)
AiO_Scan_CDA (Version: 70.0.231.000)
AiOSoftware (Version: 50.0.206.000)
AiOSoftwareNPI (Version: 70.0.231.000)
Aliens vs. Predator 2
AOL Instant Messenger
Apple Application Support (Version: 1.5.2)
Apple Mobile Device Support (Version: 3.4.1.2)
Apple Software Update (Version: 2.1.3.127)
ArtMoney PRO v7.27 (Version: 7.27)
ArtMoney SE v7.28 (Version: 7.28)
ATI - Software Uninstall Utility (Version: 6.14.10.1022)
ATI Catalyst Control Center (Version: 2.010.0210.2338)
ATI Control Panel (Version: 6.14.10.5180)
ATI Display Driver (Version: 8.593.100-100210a-095952E-ATI)
Audacity 1.2.6
AutoUpdate (Version: 1.1)
BitLord 1.1 (Version: 1.1)
BlackBerry Smartphone Simulators 4.5.0.55 (8100) (Version: 4.5.0.55)
BlackBerry Smartphone Simulators 4.5.0.81 (8800) (Version: 4.5.0.81)
Bonjour (Version: 2.0.5.0)
BufferChm (Version: 70.0.170.000)
C3100 (Version: 70.0.231.000)
c3100_Help (Version: 70.0.231.000)
CameraDrivers (Version: 5.0.0.328)
CameraDrivers (Version: 6.0.0.212)
CameraUserGuides (Version: 6.0.0.212)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0210.2339.42455)
Catalyst Control Center Graphics Full Existing (Version: 2010.0210.2339.42455)
Catalyst Control Center Graphics Full New (Version: 2010.0210.2339.42455)
Catalyst Control Center Graphics Light (Version: 2010.0210.2339.42455)
Catalyst Control Center Graphics Previews Common (Version: 2010.0210.2339.42455)
Catalyst Control Center HydraVision Full (Version: 2010.0210.2339.42455)
Catalyst Control Center Localization All (Version: 2010.0210.2339.42455)
ccc-core-preinstall (Version: 2010.0210.2339.42455)
ccc-core-static (Version: 2010.0210.2339.42455)
ccc-utility (Version: 2010.0210.2339.42455)
CCC Help Chinese Standard (Version: 2010.0210.2338.42455)
CCC Help Chinese Traditional (Version: 2010.0210.2338.42455)
CCC Help Czech (Version: 2010.0210.2338.42455)
CCC Help Danish (Version: 2010.0210.2338.42455)
CCC Help Dutch (Version: 2010.0210.2338.42455)
CCC Help English (Version: 2010.0210.2338.42455)
CCC Help Finnish (Version: 2010.0210.2338.42455)
CCC Help French (Version: 2010.0210.2338.42455)
CCC Help German (Version: 2010.0210.2338.42455)
CCC Help Greek (Version: 2010.0210.2338.42455)
CCC Help Hungarian (Version: 2010.0210.2338.42455)
CCC Help Italian (Version: 2010.0210.2338.42455)
CCC Help Japanese (Version: 2010.0210.2338.42455)
CCC Help Korean (Version: 2010.0210.2338.42455)
CCC Help Norwegian (Version: 2010.0210.2338.42455)
CCC Help Polish (Version: 2010.0210.2338.42455)
CCC Help Portuguese (Version: 2010.0210.2338.42455)
CCC Help Russian (Version: 2010.0210.2338.42455)
CCC Help Spanish (Version: 2010.0210.2338.42455)
CCC Help Swedish (Version: 2010.0210.2338.42455)
CCC Help Thai (Version: 2010.0210.2338.42455)
CCC Help Turkish (Version: 2010.0210.2338.42455)
Cheat Engine 5.3
Contra - Hard Corps
CP_AtenaShokunin1Config (Version: 70.0.170.000)
CP_CalendarTemplates1 (Version: 70.0.170.000)
cp_LightScribeConfig (Version: 70.0.170.000)
cp_OnlineProjectsConfig (Version: 70.0.170.000)
CP_Package_Basic1 (Version: 70.0.170.000)
CP_Package_Variety1 (Version: 70.0.170.000)
CP_Package_Variety2 (Version: 70.0.170.000)
CP_Package_Variety3 (Version: 70.0.170.000)
CP_Panorama1Config (Version: 70.0.170.000)
cp_PosterPrintConfig (Version: 70.0.170.000)
cp_UpdateProjectsConfig (Version: 70.0.170.000)
Critical Update for Windows Media Player 11 (KB959772)
CueTour (Version: 70.0.170.000)
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680)
CustomerResearchQFolder (Version: 1.00.0000)
CyberLink DVD Suite (Version: 5.0.3019)
Data Fax SoftModem with SmartCP
Destinations (Version: 70.0.170.000)
DivX Codec (Version: 6.9.1)
DivX Converter (Version: 7.1.0)
DivX Player (Version: 6.8.2)
DivX Plus DirectShow Filters
DivX Version Checker (Version: 7.1.0.9)
DivX Web Player (Version: 1.4.0)
DocProc (Version: 7.0.0.0)
DocProcQFolder (Version: 1.00.0000)
DocumentViewer (Version: 70.0.170.000)
DocumentViewerQFolder (Version: 1.00.0000)
Doomsday Engine 1.9.0-beta4
Duke Nukem 3D HRP 27-04-2007 (137) (Version: 27-04-2007 (137))
dvdSanta 3.44
Emulator Images for Windows Mobile 5.0 with MSFP (Version: 1.0.2.0)
Enhanced Multimedia Keyboard Solution
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 50.0.206.000)
Fax_CDA (Version: 70.0.231.000)
ffdshow [rev 3154] [2009-12-09] (Version: 1.0)
Game Maker 7.0
Game Maker 8.0
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2710.138)
Google Update Helper (Version: 1.3.21.115)
Gtk+ Runtime Environment 2.10.6-1 (Version: 2.10.6-1)
H.264 Decoder (Version: 1.1.0)
Haali Media Splitter
Half-Life 2
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HiJackThis (Version: 1.0.0)
HP Boot Optimizer (Version: 3.0.0)
HP Customer Participation Program 7.0 (Version: 7.0)
HP Deskjet Printer Preload (Version: 10.1.0)
HP DigitalMedia Archive (Version: 2.0)
HP Document Viewer 7.0 (Version: 7.0)
HP DVD Play 2.1
HP Imaging Device Functions 7.0 (Version: 7.0)
HP Photosmart 330,380,420,470,7800,8000,8200 Series (Version: 8.1)
HP Photosmart Cameras 6.0 (Version: 6.0)
HP Photosmart Essential (Version: 1.12.0.46)
HP Photosmart for Media Center PC
HP Photosmart Premier Software 6.5 (Version: 6.5)
HP Photosmart, Officejet and Deskjet 7.0.A
HP Product Assistant (Version: 100.000.001.000)
HP Product Detection (Version: 4.00.0004)
HP PSC & OfficeJet 5.3.B
HP Solution Center 7.0 (Version: 7.0)
HP Update (Version: 5.002.008.001)
HP Web Helper
hpiCamDrvQFolder (Version: 6.0.0)
HPPhotoSmartExpress (Version: 70.0.170.000)
HPProductAssistant (Version: 70.0.170.000)
HpSdpAppCoreApp (Version: 3.00.0000)
HPSSupply (Version: 100.0.172.000)
HyperCam 2
iCall (Version: 4.0.0.22)
InstantShareDevices (Version: 70.0.170.000)
InstantShareDevicesMFC (Version: 70.0.170.000)
iTunes (Version: 10.3.1.55)
J2SE Runtime Environment 5.0 (Version: 1.5.0)
J2SE Runtime Environment 5.0 Update 10 (Version: 1.5.0.100)
J2SE Runtime Environment 5.0 Update 17 (Version: 1.5.0.170)
J2SE Runtime Environment 5.0 Update 6 (Version: 1.5.0.60)
J2SE Runtime Environment 5.0 Update 9 (Version: 1.5.0.90)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 33 (Version: 6.0.330)
Konami Arcade 1.1 (Version: 1.1)
Kwyshell MidpX Emulator Package 1.3.1 (Version: 1.3.1)
LG ODD Auto Firmware Update (Version: 9.01.1124.01)
LightScribe 1.4.84.1 (Version: 1.4.84.1)
LimeWire 4.12.6 (Version: 4.12.6)
Logitech Gaming Software 5.02 (Version: 5.02.116)
Logitech Legacy USB Camera Driver Package (Version: 11.10.2016)
Logitech Vid HD (Version: 7.2 (7240))
Logitech Webcam Software (Version: 12.10.1113)
Logitech Webcam Software Driver Package (Version: 12.10.1110)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 70.0.170.000)
Matroska Pack
MatroskaProp (remove only)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Away Mode (Version: 6.0.0160.0)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Device Emulator version 2.0 - ENU (Version: 2.0.70117)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Save as PDF Add-in for 2007 Microsoft Office programs (Version: 12.0.4518.1014)
Microsoft Security Client (Version: 4.0.1526.0)
Microsoft Security Essentials (Version: 4.0.1526.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Virtual PC 2007 (Version: 6.0.156.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4974 (Version: 9.0.30729.4974)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft XNA Framework Redistributable 3.1 (Version: 3.1.10527.0)
mIRC (Version: 6.2)
MKV Splitter (Version: 1.0.1)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
mpowerplayer
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MSXML 6.0 Parser (KB933579) (Version: 6.10.1200.0)
muvee autoProducer 5.0 (Version: 5.00.050)
Nero 7 Essentials (Version: 7.03.1303)
neroxml (Version: 1.0.0)
Netscape Browser (remove only)
New Contra
NewCopy (Version: 50.0.206.000)
NewCopy_CDA (Version: 70.0.231.000)
Normal Tanks 1.02
OCR Software by I.R.I.S 7.0 (Version: 7.0)
OpenMG Limited Patch 4.1-05-13-31-01
OpenMG Secure Module 4.1.00 (Version: 4.1.00.13261)
OptionalContentQFolder (Version: 1.00.0000)
Orbit Downloader
osu! (Version: 0.0.0.0)
PanoStandAlone (Version: 70.0.170.000)
PC-Doctor 5 for Windows (Version: 5.00.3462.03)
PhotoGallery (Version: 70.0.170.000)
ProductContextNPI (Version: 70.0.231.000)
PSPrinters08 (Version: 8.01.0000)
PSTAPlugin (Version: 8.01.0000)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QuickTime (Version: 7.69.80.9)
RandMap (Version: 70.0.170.000)
Readme (Version: 70.0.231.000)
RealPlayer
Realtek High Definition Audio Driver (Version: 5.10.0.5672)
Scan (Version: 7.0.0.0)
ScannerCopy (Version: 7.0.0.0)
Scratch (Version: 1.4.0.0)
Segoe UI (Version: 14.0.4327.805)
Shop for HP Supplies (Version: 10.0)
SJBoy Java Emulator 1.0.0.1
Skins (Version: 2010.0210.2339.42455)
SkinsHP1 (Version: 70.0.170.000)
Skype™ 5.10 (Version: 5.10.115)
SlideShow (Version: 70.0.170.000)
SlideShowMusic (Version: 70.0.170.000)
SmartFTP Client (Version: 4.0.1207.0)
SmartFTP Client 4.0 Setup Files (remove only) (Version: 4.0)
SolutionCenter (Version: 70.0.170.000)
Sonic_PrimoSDK (Version: 70.0.170.000)
Spectaculator 5.3 (Version: 5.30.371)
Spectaculator 7.0.1 (Version: 7.01.1310)
Status (Version: 70.0.170.000)
Sun Java ™ Wireless Toolkit 2.5.2_01 for CLDC (Version: 2.5.2_01)
SUPER © Version 2007.bld.22 (Mar 14, 2007) (Version: Version 2007.bld.22 (Mar 14, 2007))
SUPERAntiSpyware (Version: 4.52.1000)
swMSM (Version: 12.0.0.1)
TI-83 Plus Flash Debugger
TiEmu 2.81 20061030 (Version: 2.81 20061030)
Toolbox (Version: 70.0.170.000)
TrayApp (Version: 70.0.170.000)
Unload (Version: 7.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687310) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft Windows (KB971513)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows Internet Explorer 8 (KB2632503) (Version: 1)
Update for Windows Internet Explorer 8 (KB968220) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB982632) (Version: 1)
Update for Windows Internet Explorer 8 (KB982664) (Version: 1)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
Updates from HP (remove only)
VC80CRTRedist - 8.0.50727.4053 (Version: 1.1.0)
VDMSound (Version: 2.1.0)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 70.0.170.000)
Winamp (Version: 5.581 )
WinDirStat 1.1.2
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20061107.210142)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Format 11 runtime
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Mobile 6.1 Standard Emulator Images - USA (Version: 6.1.0.19202)
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908246
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WinSCP 4.3.3 (Version: 4.3.3)
WinZip 11.2 (Version: 11.2.8094)
Xvid 1.1.3 final uninstall (Version: 1.1)
Yahoo! Messenger

**** End of log ****

#4 AustrAlien

AustrAlien

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Posted 16 July 2012 - 12:19 PM

All good: Thank you. I have your info on my computer and will set about reviewing it.

In the meantime, I had a very quick look at the Speccy report. I see a problem with the hard drive. While I am looking at the remainder of the info, I suggest that you test the hard drive.

Potential issue:

S.M.A.R.T
05 Reallocated Sectors Count: 253 (253) Data 0000000001
C5 Current Pending Sector Count: 253 (253) Data 0000000001

Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

:step1: Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
:step2: Burn the downloaded .ISO image to a CD using the appropriate burning software.
  • If you do not already have a suitable burning program for writing .ISO images to disc ...
    • Download and install ImgBurn.
      Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
    • Place a new (blank) CD disc in the drive tray.
    • Choose Write image file to disc.
    • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
    • Place a check-mark in the box beside Verify.
  • Click Posted Image

    When the CD has been burned and verified as successful, it will be bootable.

:step3: Boot from the CD.
  • (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  • From Basic tests on the Main Menu, run the Short test and then the Long test.

    (The long test will take some considerable time to complete.)
    The results will be shown as either a PASS or FAIL.
    There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  • If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
[/list]Please let us know the results of the tests.

Edited by AustrAlien, 16 July 2012 - 12:30 PM.

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#5 mgman

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Posted 16 July 2012 - 12:27 PM

Thanks for the reply :) Unfortunately, I don't have anymore blank CD's with me; I need to get into town this weekend to get some more (heh, haven't made use of them in almost 2 years). I'll be sure to complete those steps 1-3 once I restock at home.

#6 AustrAlien

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Posted 16 July 2012 - 12:34 PM

... I don't have anymore blank CD's with me ...

Perhaps you may wish to use a bootable flashdrive instead?

Create a bootable UBCD flashdrive.

Let's use UNetbootin to load the UBCD .ISO file to the flashdrive which will then be bootable.
  • Note: I have just tested the following and confirmed that it works successfully without issue.
:step1: Download the UBCD .ISO file to your working computer.
(Sorry about it not being exactly straight-forward, easy and obvious!)[/list][/list] :step2: I suggest that before you get started with UNetbootin that you perform a quick format of the flashdrive with the Windows GUI version of fat32format.
:step3: Download the UNetbootin application for Windows.
Use the directions part way down the UNetbootin web page under the heading Installing Other Distributions Using UNetbootin:

Installing Other Distributions Using UNetbootin

  • Download and run UNetbootin, then select the "Diskimage" option and supply it with an ISO (CD image).

==================================

Test the hard drive.

Boot the ailing computer with the UBCD.
  • (You may have to configure the Boot Menu or BIOS Setup Menu to boot first from the flashdrive/USB HDD.)
  • At the first screen select HDD and press <ENTER>.
  • Arrow-down to Diagnosis and press <ENTER>.
  • Arrow-down the screen all the way to the next page and highlight SeaTools for DOS V2.23 and press <ENTER>.
  • Click OK (the mouse should be working now).
  • When the tool has finished scanning for hard drives, do you see the HDD details (Model/Serial numbers) in the box under Drive List?
    If so, that is good!
    If not, then you have a problem: Let us know about it.
  • On the menu at the top of the window, click on Basic Tests > Short test and allow the test to complete.
    • Then run the Long test, which will take a considerably longer time to complete.
  • Click on Exit to close SeaTools and shut down the computer.
Please let us know the result of running the two tests.
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#7 AustrAlien

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Posted 16 July 2012 - 12:45 PM

The two Event logs previously collected by the jcgriff2 application are corrupt.

Please gather the info by the following means, and upload it for my review.

:exclame: Create a new folder on your Desktop, and name it EventLogs.

:step1: Event logs
  • Go to Start > Run and type eventvwr.msc and press <ENTER>
  • When the Event Viewer window has opened, on the left side, click on System.
  • On the top main menu bar, click Action > Save Log File As ...
  • Enter system as the "File Name" and choose the EventLogs folder on your Desktop as the "Location" to save it.
    (Leave the "Save as type:" as the default setting of "Event Log (*.evt)").
  • Click Save.
Do the same for the Application log:
  • On the left side, click on Application.
  • On the top main menu bar, click Action > Save Log File As ...
  • Enter application as the "File Name" and choose the EventLogs folder on your Desktop as the "Location" to save it.
    (Leave the "Save as type:" as the default setting of "Event Log (*.evt)").
  • Click Save.
Close the Event Viewer window.


:step2: At your Desktop, zip up the EventLogs folder
  • Right-click on the folder > Send to ... > Compressed (zipped) Folder.
.
and attach the zip file to your next post in this thread.
  • When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.
=============
Note: If your Event logs are corrupt try fixing them by the following means ...
Fix Corrupt Event Log Files
http://technet.microsoft.com/en-us/library/bb457024.aspx
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#8 mgman

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Posted 16 July 2012 - 12:45 PM

Thanks; so how do I enter my boot/bios menu?

#9 AustrAlien

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Posted 17 July 2012 - 08:08 AM

How to enter the Setup (BIOS) menu on a HP computer:

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