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persistent sirefef infection


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#1 kbscientist

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Posted 15 July 2012 - 08:11 PM

Hello -

Yesterday my computer (2 month old Dell 64-bit Win 7 running MSE as the AV) began exhibiting strange behavior making me suspect a virus (MSE couldn't update, I couldn't turn on Windows Firewall, redirected to odd websites). I restarted and did a MSE scan and it found sirefef infections (multiple, including sirefef.B if I recall correctly) which it tried to quarantine. Then sirefef noticed and forced the 1 minute reboot. I read a little about this online, saw how invasive and difficult to remove it was, and simply turned off the computer to research the issue from an uninfected computer. Everything I've read points to this being a nasty and serious problem that can ruin the computer (forcing format and reinstalling of OS from scratch in the worse case). As this is a work computer with important information on it I want to tackle this problem in the smartest way possible. My internet searches show that this website seems to have consistent success in treating this infection, while all the other instructions for removal I've found differ and seem dangerous or outdated. So here I am, ready to begin the process. Thanks in advance for any and all help!

- Kirk

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#2 Broni

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Posted 15 July 2012 - 10:49 PM

Welcome aboard Posted Image

This type of infection requires elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 kbscientist

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Posted 17 July 2012 - 01:50 AM

Thanks Broni -

As instructed I got the DDS logs (had to disable MSE so as not to have the 1 minute restarts) and posted in a new topic ( http://www.bleepingcomputer.com/forums/topic461021.html ).




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