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How to Remove Random Audio Advertisements


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6 replies to this topic

#1 Scary Carey

Scary Carey

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Posted 15 July 2012 - 05:46 PM

I've had this problem for a couple of weeks now. I purchased Malwarebytes Pro AND PC Tools Spyware Doctor, and have done multiple scans. I've even uninstalled a few applications that seemed to be problematic. However, NOTHING has solved the problem of the annoying audio advertisements that occasionally play on my laptop. It happens when I completely close out of my windows and I have absolutely no idea what to do now to remove this crap from my system once and for all.

Since I've run across mention of this problem in other forums here, I was hoping to get some advice as to what the cause of this issue may be and what I should look for on my hard drive that may point to the culprit. I'm not able to take my computer to a professional right now, so it's down to me and the software protection I've got. Please help! :blink:

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#2 boopme

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Posted 15 July 2012 - 06:02 PM

Hello and welcome, Lets do these first.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.




Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click on Change Parameters
  • Put a check in the box of Detect TDLFS file system
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.



Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Scary Carey

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Posted 15 July 2012 - 08:03 PM

Thanks for the help. So far, I'm on the first step and have copied the entire log that you said I should post as Result.txt. If this isn't the correct place to post the results for the first step (Mini Toolbox), please advise on the better location for posting these results.

MiniToolBox by Farbar Version: 15-07-2012
Ran by Cecilia (administrator) on 15-07-2012 at 20:54:31
Microsoft Windows 7 Enterprise Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.no_proxies_on", "*.local"
"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

Hosts file not detected in the default directory
========================= IP Configuration: ================================

Intel® PRO/Wireless 3945ABG Network Connection = Wireless Network Connection (Connected)
Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Cecilia-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : home

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Intel® PRO/Wireless 3945ABG Network Connection
Physical Address. . . . . . . . . : 00-1C-BF-30-96-94
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ccd:f881:f7d2:3724%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, July 15, 2012 8:45:27 PM
Lease Expires . . . . . . . . . . : Monday, July 16, 2012 8:45:34 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 218111167
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-90-19-7A-00-16-D3-F9-19-22
DNS Servers . . . . . . . . . . . : 192.168.1.1
71.252.0.12
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-16-D3-F9-19-22
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:85e:1a5e:52b0:2462(Preferred)
Link-local IPv6 Address . . . . . : fe80::85e:1a5e:52b0:2462%12(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{21A74E78-BF12-4752-8277-854264BB911A}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4004:801::1003
74.125.228.46
74.125.228.33
74.125.228.41
74.125.228.34
74.125.228.35
74.125.228.40
74.125.228.39
74.125.228.37
74.125.228.38
74.125.228.36
74.125.228.32


Pinging google.com [74.125.228.103] with 32 bytes of data:
Reply from 74.125.228.103: bytes=32 time=13ms TTL=252
Reply from 74.125.228.103: bytes=32 time=12ms TTL=252

Ping statistics for 74.125.228.103:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 12ms, Maximum = 13ms, Average = 12ms
Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 98.139.183.24
72.30.38.140
209.191.122.70


Pinging yahoo.com [209.191.122.70] with 32 bytes of data:
Reply from 209.191.122.70: bytes=32 time=55ms TTL=249
Reply from 209.191.122.70: bytes=32 time=55ms TTL=249

Ping statistics for 209.191.122.70:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 55ms, Maximum = 55ms, Average = 55ms
Server: Wireless_Broadband_Router.home
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time=10ms TTL=128
Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 2ms, Maximum = 10ms, Average = 6ms
===========================================================================
Interface List
11...00 1c bf 30 96 94 ......Intel® PRO/Wireless 3945ABG Network Connection
10...00 16 d3 f9 19 22 ......Marvell Yukon 88E8039 PCI-E Fast Ethernet Controller
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
12...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.3 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.3 281
192.168.1.3 255.255.255.255 On-link 192.168.1.3 281
192.168.1.255 255.255.255.255 On-link 192.168.1.3 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
12 58 ::/0 On-link
1 306 ::1/128 On-link
12 58 2001::/32 On-link
12 306 2001:0:4137:9e76:85e:1a5e:52b0:2462/128
On-link
11 281 fe80::/64 On-link
12 306 fe80::/64 On-link
12 306 fe80::85e:1a5e:52b0:2462/128
On-link
11 281 fe80::ccd:f881:f7d2:3724/128
On-link
1 306 ff00::/8 On-link
12 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 02 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 03 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 04 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 05 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 06 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 07 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Program Files\Common Files\PC Tools\Lsp\PCTLsp.dll [329656] (PC Tools Research Pty Ltd.)
Catalog9 18 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 29 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 30 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 31 C:\Windows\system32\mswsock.dll [232448] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/15/2012 07:28:17 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 13.0.1.4548 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1c84

Start Time: 01cd62e15afbbc5d

Termination Time: 39

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: b702dd4f-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 07:27:05 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 13.0.1.4548 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1c54

Start Time: 01cd62e13fa58095

Termination Time: 30

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: 9357548a-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 07:26:20 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 13.0.1.4548 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 13f0

Start Time: 01cd62e110b3e87e

Termination Time: 35

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: 70ebca84-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 07:24:54 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 13.0.1.4548 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: dd8

Start Time: 01cd6202089dec1a

Termination Time: 360

Application Path: C:\Program Files\Mozilla Firefox\firefox.exe

Report Id: 2adbbcb4-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 06:06:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 84919846

Error: (07/15/2012 06:06:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 84919846

Error: (07/15/2012 06:06:20 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/14/2012 06:31:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12230

Error: (07/14/2012 06:31:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12230

Error: (07/14/2012 06:31:13 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (07/15/2012 08:45:55 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (07/15/2012 08:45:35 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (07/15/2012 08:45:29 PM) (Source: Microsoft-Windows-DNS-Client) (User: NT AUTHORITY)
Description: There was an error while attempting to read the local hosts file.

Error: (07/14/2012 06:17:49 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}

Error: (07/14/2012 03:49:34 PM) (Source: Microsoft-Windows-Kernel-Power) (User: NT AUTHORITY)
Description: The system was hibernated due to a critical thermal event.
Hibernate Time = 2012-07-14T19:49:34.364691100Z

ACPI Thermal Zone = ACPI\ThermalZone\TZS0

_HOT = 361K

Error: (07/14/2012 01:59:27 AM) (Source: DCOM) (User: )
Description: {F87B28F1-DA9A-4F35-8EC0-800EFCF26B83}

Error: (07/14/2012 01:59:21 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Wlansvc service.

Error: (07/12/2012 03:50:45 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (07/11/2012 04:52:01 PM) (Source: ACPI) (User: )
Description: : The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Error: (07/10/2012 06:58:43 PM) (Source: Service Control Manager) (User: )
Description: The ThreatFire service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly.


Microsoft Office Sessions:
=========================
Error: (07/15/2012 07:28:17 PM) (Source: Application Hang)(User: )
Description: firefox.exe13.0.1.45481c8401cd62e15afbbc5d39C:\Program Files\Mozilla Firefox\firefox.exeb702dd4f-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 07:27:05 PM) (Source: Application Hang)(User: )
Description: firefox.exe13.0.1.45481c5401cd62e13fa5809530C:\Program Files\Mozilla Firefox\firefox.exe9357548a-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 07:26:20 PM) (Source: Application Hang)(User: )
Description: firefox.exe13.0.1.454813f001cd62e110b3e87e35C:\Program Files\Mozilla Firefox\firefox.exe70ebca84-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 07:24:54 PM) (Source: Application Hang)(User: )
Description: firefox.exe13.0.1.4548dd801cd6202089dec1a360C:\Program Files\Mozilla Firefox\firefox.exe2adbbcb4-ced4-11e1-b771-0016d3f91922

Error: (07/15/2012 06:06:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 84919846

Error: (07/15/2012 06:06:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 84919846

Error: (07/15/2012 06:06:20 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (07/14/2012 06:31:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 12230

Error: (07/14/2012 06:31:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 12230

Error: (07/14/2012 06:31:13 PM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second


=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.0.19480)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.257)
Adobe Flash Player 11 Plugin (Version: 11.3.300.265)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
BOINC (Version: 7.0.25)
Bonjour (Version: 3.0.0.10)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
HDAUDIO Soft Data Fax Modem with SmartCP
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
Intel® TV Wizard
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
PC Tools Spyware Doctor with AntiVirus 9.0 (Version: 9.0)
Skype™ 5.10 (Version: 5.10.115)
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition

========================= Memory info: ===================================

Percentage of memory in use: 66%
Total physical RAM: 2038.37 MB
Available physical RAM: 691 MB
Total Pagefile: 4076.73 MB
Available Pagefile: 2622.77 MB
Total Virtual: 2047.88 MB
Available Virtual: 1939.79 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.79 GB) (Free:155.59 GB) NTFS

========================= Users: ========================================

User accounts for \\CECILIA-PC

Administrator Cecilia Guest


**** End of log ****

#4 Scary Carey

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Posted 15 July 2012 - 08:10 PM

As far as the second step, the TDSSKiller found no threats. No reboot was needed.

Now on to the third and final step.

#5 Scary Carey

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Posted 15 July 2012 - 08:33 PM

Okay, so I've completed the third and final step. Here's the log from the aswMBR scan that I just performed. This is all pretty much Greek to this non-techie. Other than the mention of a "critical thermal event" earlier that caused my laptop to hibernate, I'm not sure what to make of all of this. Awaiting further instructions, if there are any.

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-15 21:26:48
-----------------------------
21:26:48.729 OS Version: Windows 6.1.7601 Service Pack 1
21:26:48.730 Number of processors: 2 586 0xF0D
21:26:48.739 ComputerName: CECILIA-PC UserName: Cecilia
21:26:52.857 Initialize success
21:27:24.577 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP2T0L0-4
21:27:24.582 Disk 0 Vendor: Hitachi_HTS542525K9SA00 BBFOC32P Size: 238475MB BusType: 11
21:27:24.596 Disk 0 MBR read successfully
21:27:24.602 Disk 0 MBR scan
21:27:24.607 Disk 0 Windows 7 default MBR code
21:27:24.647 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 100 MB offset 2048
21:27:24.660 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 238373 MB offset 206848
21:27:24.670 Disk 0 scanning sectors +488394752
21:27:24.777 Disk 0 scanning C:\Windows\system32\drivers
21:27:33.632 Service scanning
21:27:59.683 Modules scanning
21:28:24.357 Disk 0 trace - called modules:
21:28:24.419 ntkrnlpa.exe CLASSPNP.SYS disk.sys PCTCore.sys ataport.SYS halmacpi.dll PCIIDEX.SYS msahci.sys intelppm.sys ndis.sys netw5v32.sys dxgkrnl.sys igdkmd32.sys dxgmms1.sys watchdog.sys
21:28:24.429 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x85889030]
21:28:24.788 3 CLASSPNP.SYS[8925459e] -> nt!IofCallDriver -> [0x85888a78]
21:28:24.799 5 PCTCore.sys[88a9d407] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP2T0L0-4[0x85783908]
21:28:24.812 Scan finished successfully
21:29:09.590 Disk 0 MBR has been saved successfully to "C:\Users\Cecilia\Desktop\MBR.dat"
21:29:09.606 The log file has been saved successfully to "C:\Users\Cecilia\Desktop\aswMBR.txt"

#6 boopme

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Posted 16 July 2012 - 09:21 AM

Hi, Looks like a possible Bootkit infection. We need to move you and get a better look for removal.

Please go here....Preparation Guide ,do steps 6-9.

Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If GMER won't run (it may not on a 64 bit system) skip it and move on.

Let me know if that went well.
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#7 Orange Blossom

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Posted 22 July 2012 - 08:41 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic461917.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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