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Internet Disconnect, Trojan Present, Was Nginx, Still Nothing Works


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2 replies to this topic

#1 redevelyn

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Posted 15 July 2012 - 01:18 AM

Attached File  desktop.ini   5.21KB   2 downloadsHi,

I have Windows 7. For the past 2 weeks I have barely been able to connect to the Internet. Hours and hours with Verizon (my provider) have been useless. They sent a new modem and talked me through every known problem with no results.

I came to this forum and found Ngynx info and I had been experiencing the same problem as many. I applied the solutions found in the forum(s) and in other forums. I no longer get a redirected webpage when I *can* connect. But I still have the problem of not being able to connect.

I downloaded PC Tools anti-malware doctor and each time I run a full scan (when the computer allows me) I find Trojan.Gen (high threat), Heur Engine.ZeroDay Threat (low threat) and Suspicious.Cloud 7L (low threat). All is repaired until they reappear again very soon after.

I followed advice on which anti-spyware, registry repair, and other fix-it programs and I run them very often. I can usually connect to the Internet intermittantly once I apply fix-it tools to flush dns and ipconfig release and restore. I have some logs from Combofix and Hijack This, but I don't know what to do with them. I don't know how to interpret the information.

I've tried to find exact program files and start-up items that are suspicious and I have been unable to. I've run Malware-something program and no malicious items ever come up, even when PC Tools (doctor) does find the trogan and the registry cleaner - Jet clean I found worked most effectively -- finds all kinds of stuff. I fix and restart, fix and restart.

My best chance of being able to connect (like now -- but who knows for how long, sometimes it is just a half minute) when I am in Safe Mode with Networking and have done all of the above a few times.

I don't think there is any problem with my modem, and Verizon cannot help. I called Microsoft, but they want me to buy a service package and without that they won't help me (they used to provide free online support). I don't trust the service pack because I bought one once before and it didn't solve any problems. (I forced them to refund my money.)

Also, my computer is very slow. I don't know which programs are causing this, or how to find viruses that the anti-virus tools do not pick up. Windows Essentials doesn't pick up anything. I have turned it off because I've been told not to run two programs like it at the same time (e.g. Microsoft Essentials Real Time ... something... and PC Tools, as they duplicate each other. I found PC Tools better (I think?)

Can somebody help me? I rely on the Internet for work and I need to have a steady connection. I am not computer tech saavy at all. Microsoft tech support used to "take over" my computer through some "reconnect with Ease" program, but they do not provide any of that kind of support anymore. The directions I've followed from this and other forums do not seem to get to the root of the problem. I need direction and some diagnosis -- please help if you can!

I've tried to attach logs in case they are helpful. :/ I don't know if I did it right. I can't get #1 to paste.

Attached File  mgbd.txt   380.31KB   2 downloads
Attached File  desktop.ini   5.21KB   2 downloads
Attached File  antimalware log mbam-log-2012-07-06 (22-12-25).txt   1.86KB   1 downloads

2.
[.ShellClassInfo]
LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21799
[LocalizedFileNames]
Acer Registration.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Enregistrement Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Registrazione Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Registro de Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Registratie.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Registrierung.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Registo Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Registrering af Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Rekisteröinti.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer-registrering.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Registrace Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Εγγραφή.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Regisztráció.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Rejestracja — Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Kayıt.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Înregistrare Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Регистрация Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer ユーザー登録.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer 注册.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer 註冊.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Registreerimine.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Registracija.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Reģistrācija.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer Регистрация.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
การลงทะเบียน Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer تسجيل.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer - Registrácia.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Registracija Acer.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101
Acer 등록.lnk=@C:\Program Files\Acer\Registration\GlobalRegistrationMUI.dll,-101


3.
Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.07.06.14

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Jill :: JILL-PC [administrator]

Protection: Disabled

7/6/2012 10:12:25 PM
mbam-log-2012-07-06 (22-12-25).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 349070
Time elapsed: 2 hour(s), 9 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

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#2 HelpBot

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Posted 20 July 2012 - 01:20 AM

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#3 HelpBot

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Posted 25 July 2012 - 01:25 AM

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