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Slow Computer


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#1 msjanae92

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Posted 15 July 2012 - 12:21 AM

I've noticed my laptop has been running slow the last few days. Also, when I would search something in Google (first noticed using Chrome), I click a link and some search engine called services-search.me (I think) would redirect me to random pages. I didn't think much of it at first, but today its gotten worse. Now I can barely get to the desired link and my browsers, Chrome and Firefox, have slowed. Then AVG also began to pop up with the threat pop up about services.exe. It won't remove it, just ignore it. I downloaded about 4 or 5 PC cleaner tools, but to no real avail. They all fixed registry problems but the AVG threat pop up continued. I tried Malwarebytes and AVG started calling it a threat along with another malware program called IObit Malware Fighter so I didn't finish the full scan. The quick scan returned a few registry errors and fixed them.
I had heard of Combofix before and, not knowing where else to turn, tried to download it. I heeded this site's warning about not using it unsupervised so I found a how-to guide. But Combofix never completely installed because of a iexplore.exe application error.

I am out of options and dying for a semi-functional (at least) computer. Hope someone can help!

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#2 Broni

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Posted 15 July 2012 - 11:04 PM

Welcome aboard Posted Image

It looks like ZeroAccess rootkit.
You have to get more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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