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laptop infection


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#1 sniper8752

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Posted 14 July 2012 - 09:28 PM

My friend seems to be infected after attempting to uninstall McAfee. He says he gets a blank screen, and that it has run slow ever since. he is not able to update flash and not able to update skype (he can update, but it just gives a blank screen), and many other programs. he did a malwarebytes scan (partial) and found 2 things after a few minutes. i wanted to see what you all thought, and did not have him remove anything as of yet. he now has avast! and malwarebytes and superantispyware installed.

here is part of the malwarebytes scan:

Registry Keys Detected: 1
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> No action taken.
Files Detected: 1
C:\ProgramData\UpdaterService\wsupdsvc.exe (PUP.BundleInstaller.IB) -> No action taken.

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#2 boopme

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Posted 14 July 2012 - 09:46 PM

Hello, those can go.
Did they remove Mcafee thru in Uninstaller? Is there an AV now?

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.



Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log has a name like: TDSSKiller.Version_Date_Time_log.txt.



If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. [color=green]In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.
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#3 sniper8752

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Posted 14 July 2012 - 09:47 PM

Did they remove Mcafee thru in Uninstaller? Is there an AV now?

mcafee was tried in moth through the mcafee uninstaller, as well as ccleaner uninstall. neither worked. av currently installed is avast.

and i noticed with the MiniToolBox there is a threat prompt regarding the integrity of MiniToolBox (via avast). just curious, because i used this before, and believe that i never got this popup.

Edited by sniper8752, 14 July 2012 - 09:53 PM.


#4 sniper8752

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Posted 16 July 2012 - 09:47 AM

We ran a malwarebytes scan, and it picked up two items. we tried removing them, then when prompted, restarted. we ran the same scan again, and they still showed up. did this several times, but it never went away. Will post the log files soon.

#5 boopme

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Posted 16 July 2012 - 11:22 AM

Hi ,did you click Remove Selected button after the MBAM scan.. ?

Some AV tools will bark about using these tools. That's Normal they are saying ,,Hey something is try ing to get in here. These tools are safe. You can see they have been used 1000's of times here and at other forums.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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