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Computer Infected - Unable to Clear Problems

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1 reply to this topic

#1 jadjr


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Posted 14 July 2012 - 01:26 PM


For the past week my computer has had issues with a redirect virus (I belive) whenever searching in Google or Yahoo. I'm also - from what I've seen through my Malwarebytes scan - affected by three other issues. UGH!!

I see three items within my Malwarebytes scan - the log from which is here...

Malwarebytes Anti-Malware (Trial)

Database version: v2012.07.14.05

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Family :: FAMILY-PC [administrator]

Protection: Enabled

7/14/2012 2:12:07 PM
mbam-log-2012-07-14 (14-21-30).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 223166
Time elapsed: 8 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Users\Family\AppData\Local\Temp\GiantSavings.exe (PUP.GamePlayLabs) -> No action taken.
C:\Windows\Installer\{f6d42f00-bb55-e2a1-db92-450db4f06734}\n (Rootkit.0Access) -> No action taken.
C:\Windows\Installer\{f6d42f00-bb55-e2a1-db92-450db4f06734}\U\00000008.@ (Trojan.Dropper.BCMiner) -> No action taken.


Also, whenever searching, I get redirected to the following...

Can you help me in getting these messes cleaned up? Also, what should I install to keep this from continuing in the future?


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#2 Broni


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Posted 14 July 2012 - 08:49 PM

Welcome aboard Posted Image

You're infected with ZeroAccess rootkit.
It requires elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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