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slow computer dont know how to clean


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5 replies to this topic

#1 ajs2n5

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Posted 14 July 2012 - 12:12 PM

I have had the internet security virus in the past and thought i got rid of it . i have no idea what i'm doing and would love to clean my computer completely please help.
i'm using Windows 7 Home Premium Service Pack 1
-Manufacturer: ASUSTeK COMPUTER INC.
-Model: ASUS CM5671
-Processor: Pentium® Dual-CoreCPU E5500 a 2.80GHz 2.80 GHz
-Installed memory (RAM): 8.00 GB
-System type: 64-bit Operating System
no pen and touch input.

i'm not very computer savy and have no clue what to do please help!!

I am also getting a lot of pop ups in the lower right corner of my screen ...many are ilivid ..and some redirecting also called : http://www.google-analytics.com/gc.js?1&ou=nxasteam%3A%2F%2Flauncher%2F%3Fmove%3Dlogin_form&cu=res%3A%2F%2FC%3A%5CProgram%20Files%20(x86)%5CSteam%5Csteamapps%5Ccommon%5CCombat%20Arms%5Cnxstca.dll%2F104&p=0.23388862339188454

Edited by hamluis, 14 July 2012 - 12:45 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Broni

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Posted 14 July 2012 - 08:51 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 boopme

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Posted 14 July 2012 - 08:51 PM

Hello and welcome... Lets atart here,


Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).




Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 ajs2n5

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Posted 15 July 2012 - 01:10 PM

Thanks for getting back to me so quickly...I followed the initial response from Broni and haven't moved on to the second one as they were sent at the same time . Hope that is what i am supposed to do . Here are the results of the requested data:


Results of screen317's Security Check version 0.99.24
Windows 7 x64 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 25
Out of date Java installed!
Adobe Flash Player ( 10.3.181.14) Flash Player Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````


---------------------------------------------------------------



Farbar Service Scanner Version: 08-07-2012
Ran by Steiner (administrator) on 15-07-2012 at 12:18:37
Running from "C:\Users\Steiner\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit


**** End of log ****

--------------------------------------------------------------------

****When i ran the minitool box by farbar a message popped up
"nslookup.exe Ordinal Not Found"
"The ordinal 1108 could not be located in the dynamic link library WSOCK32.dll."

This popped up 3 times and I hit ok 3 times so that it would run .


MiniToolBox by Farbar Version: 15-07-2012
Ran by Steiner (administrator) on 15-07-2012 at 12:21:26
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================
::1 localhost


-------------------------------------------------

Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.15.09

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Steiner :: STEINER-PC [administrator]

7/15/2012 12:30:02 PM
mbam-log-2012-07-15 (12-30-02).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 233459
Time elapsed: 3 minute(s), 7 second(s)

Memory Processes Detected: 1
C:\Windows\svcs.exe (Trojan.Downloader) -> 1836 -> Delete on reboot.

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 4
HKLM\SYSTEM\CurrentControlSet\Services\NetworkLog (Trojan.Downloader) -> Quarantined and deleted successfully.
HKCR\CLSID\{96AFBE69-C3B0-4b00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Quarantined and deleted successfully.
HKCR\sp (TrojanProxy.Agent) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\sp (TrojanProxy.Agent) -> Quarantined and deleted successfully.

Registry Values Detected: 6
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved|{96AFBE69-C3B0-4B00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Data: sp -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{96AFBE69-C3B0-4b00-8578-D933D2896EE2} (TrojanProxy.Agent) -> Data: -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SvcHost|netsvc (TrojanProxy.Agent) -> Data: SPService^^ -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|dplaysvr (Trojan.QHost.BG) -> Data: C:\Windows\system32\config\systemprofile\AppData\Local\dplaysvr.exe -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|mslivemsn (Trojan.Agent) -> Data: C:\Windows\system32\config\systemprofile\Librarys\wgesdwx\svchost.exe -> Quarantined and deleted successfully.
HKLM\SYSTEM\CurrentControlSet\Services\NetworkLog|ImagePath (Trojan.Downloader) -> Data: C:\Windows\svcs.exe -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 7
C:\Windows\svcs.exe (Trojan.Downloader) -> Delete on reboot.
C:\ProgramData\52SAMgeD.exe_ (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\Temp\cgs8h1.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Windows\Temp\cgs8h2.exe (Trojan.Ransom) -> Quarantined and deleted successfully.
C:\Windows\Temp\nss4EDC.tmp\hdpkf.dll (Trojan.Happili) -> Quarantined and deleted successfully.
C:\Windows\Temp\nss4EDC.tmp\hmlxkn.dll (Trojan.Happili) -> Quarantined and deleted successfully.
C:\Windows\Fonts\Re1fC.com (Trojan.Downloader) -> Quarantined and deleted successfully.

(end)
--------------------------------------------------------------------

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-15 12:42:42
-----------------------------
12:42:42.714 OS Version: Windows x64 6.1.7601 Service Pack 1
12:42:42.714 Number of processors: 2 586 0x170A
12:42:42.714 ComputerName: STEINER-PC UserName: Steiner
12:42:52.090 Initialize success
12:43:42.631 AVAST engine defs: 12071500
12:44:05.423 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
12:44:05.423 Disk 0 Vendor: ST31000528AS CC44 Size: 953869MB BusType: 3
12:44:05.438 Disk 0 MBR read successfully
12:44:05.438 Disk 0 MBR scan
12:44:05.454 Disk 0 unknown MBR code
12:44:05.469 Disk 0 Partition 1 00 1B Hidd FAT32 NTFS 14524 MB offset 2048
12:44:05.485 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 381546 MB offset 29747200
12:44:05.501 Disk 0 Partition 3 00 07 HPFS/NTFS NTFS 557797 MB offset 811153408
12:44:05.532 Disk 0 scanning C:\Windows\system32\drivers
12:44:14.876 Service scanning
12:44:17.669 Service amoagent C:\Windows\system32\USBCCID.dll **INFECTED** Win64:ZAccess-E [Rtk]
12:44:34.146 Modules scanning
12:44:34.146 Disk 0 trace - called modules:
12:44:34.162 ntoskrnl.exe CLASSPNP.SYS disk.sys ACPI.sys ataport.SYS pciide.sys PCIIDEX.SYS hal.dll atapi.sys
12:44:34.177 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8007a91760]
12:44:34.177 3 CLASSPNP.SYS[fffff880019c943f] -> nt!IofCallDriver -> [0xfffffa80076eb580]
12:44:34.193 5 ACPI.sys[fffff88000eeb7a1] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa80076ed060]
12:44:38.155 AVAST engine scan C:\Windows
12:44:43.132 AVAST engine scan C:\Windows\system32
12:44:52.305 File: C:\Windows\system32\consrv.dll **INFECTED** Win32:Sirefef-HO [Rtk]
12:45:05.970 File: C:\Windows\system32\epstnt01.dll **INFECTED** Win64:ZAccess-E [Rtk]
12:45:38.282 File: C:\Windows\system32\nv.dll **INFECTED** Win64:ZAccess-E [Rtk]
12:46:02.602 File: C:\Windows\system32\USBCCID.dll **INFECTED** Win64:ZAccess-E [Rtk]
12:46:23.288 File: C:\Windows\assembly\GAC_32\Desktop.ini **INFECTED** Win32:Sirefef-FQ [Drp]
12:46:25.331 File: C:\Windows\assembly\GAC_64\Desktop.ini **INFECTED** Win32:Sirefef-HO [Rtk]
12:47:34.352 AVAST engine scan C:\Windows\system32\drivers
12:47:50.983 AVAST engine scan C:\Users\Steiner
12:53:10.722 File: C:\Users\Steiner\AppData\Local\Temp\7DE.tmp **INFECTED** Win32:Alureon-ARJ [Rtk]
12:53:16.946 File: C:\Users\Steiner\AppData\Local\Temp\EA45.tmp **INFECTED** Win32:Alureon-ARJ [Rtk]
12:53:43.404 File: C:\Users\Steiner\AppData\Local\Temp\nsyB8B0.tmp\hfdfp8z.bpg **INFECTED** Win32:MalOb-HO [Cryp]
12:53:43.435 File: C:\Users\Steiner\AppData\Local\Temp\nsyB8B0.tmp\idw3aq4.vtg **INFECTED** Win32:MalOb-HO [Cryp]
12:53:43.497 File: C:\Users\Steiner\AppData\Local\Temp\nsyB8B0.tmp\lnmps0a.txy **INFECTED** Win32:MalOb-HO [Cryp]
12:53:43.529 File: C:\Users\Steiner\AppData\Local\Temp\nsyB8B0.tmp\uktm9y2.fdq **INFECTED** Win32:MalOb-HO [Cryp]
12:53:55.728 File: C:\Users\Steiner\AppData\Local\Temp\winupd1532.exe **INFECTED** Win32:MalOb-IK [Cryp]
12:56:49.388 AVAST engine scan C:\ProgramData
12:57:21.478 File: C:\ProgramData\Microsoft\Windows\DRM\7AD.tmp **INFECTED** Win32:Malware-gen
12:57:21.540 File: C:\ProgramData\Microsoft\Windows\DRM\7BE.tmp **INFECTED** Win32:Malware-gen
12:57:21.977 File: C:\ProgramData\Microsoft\Windows\DRM\EA05.tmp **INFECTED** Win32:Malware-gen
12:57:22.055 File: C:\ProgramData\Microsoft\Windows\DRM\EA16.tmp **INFECTED** Win32:Malware-gen
12:57:47.951 Scan finished successfully
12:58:40.882 Disk 0 MBR has been saved successfully to "C:\Users\Steiner\Desktop\bleeping computer logs\MBR.dat"
12:58:40.882 The log file has been saved successfully to "C:\Users\Steiner\Desktop\bleeping computer logs\aswMBR.txt"

#5 Broni

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Posted 15 July 2012 - 01:19 PM

You're infected with ZeroAccess rootkit.
It'll require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#6 boopme

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Posted 15 July 2012 - 05:36 PM

Hello,your New topic
http://www.bleepingcomputer.com/forums/topic460792.html/page__p__2765272#entry2765272

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 3 days and ALL logs are answered.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.
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