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Google Redirect and Random Audio ads playing, Microsoft Security Essentials disabled


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#1 ckbruin

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Posted 14 July 2012 - 06:58 AM


Hello,

I've been having a problem with Google searching (it keeps redirecting me to sites other than where I want to go) and random audio ads playing in the background with no open browser window. I tried running a Malwarebytes scan and got rid of several malware. However, I re-scanned right after I restarted my system (to finish the scan) to be sure I got rid of everything and, to my surprise, it still picked up one malicious item: Rootkit.0Access. I tried to quarantine this again, but the ads kept playing, Google kept redirecting to the wrong sites, and the virus kept showing up in recurring scans. As of now, all programs work fine such as my video games (I'm a gamer at heart) and Firefox, IE, Malwarebytes, etc., but I'm still having these problems. I should note that I am running Windows 7 Professional as well. I also noticed that Microsoft Security Essentials was disabled - I tried to restart it but said it wasn't an installed service. Scans show that I did have Security Essentials at one point but is now disabled. Any help/ideas? This problem has been happening for a while now (it might have been infected 2-3 weeks ago, but I've recently been on vacation so I couldn't fix it)

P.S. I should also mention that I had the Live Security Platinum virus on my system as well, which I removed successfully by using the self-guide on this site. I'm not sure if I was too late in removing it, and if it left some trace of it on my computer.


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#2 Broni

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Posted 14 July 2012 - 08:52 PM

Welcome aboard Posted Image

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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