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Win7 Damaged OS


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#1 catnapgood

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Posted 13 July 2012 - 05:20 PM

Howdy. So my friend told me he had a busted laptop he needed fixing. Thing is he forgot to tell me that he ran Windows 7, and I've only had experience fixing up and reformatting an XP system.

Essentially the computer loads up with the options to start Windows normally or run the recovery tool. Clicking either comes to the same result, a black screen. Occasionally after a couple minutes on the black screen the computer screen may change to the Windows 7 screen but it never goes any further. Safe mode options also bring me to a quick BSoD.
UNMOUNTABLE_BOOT_VOLUME
***STOP: 0x000000ED (0xFFFFFA80066E69D0,0xFFFFFFFFC00000B5, 0x0000000000000000, 0x0000000000000000)
Starting the system in safe mode, the last file to seen be loaded is: \windows\system32\drivers\CLASSPNP.SYS (BSoD ensues after.)

Any advice for fixing this computer up? I seem to be at quite a dead-end.
I also do not have any recovery, driver, or Windows 7 disks with me.

I am worried this laptop may have sustained pretty nasty OS damage, and may need reformatting. Though, I would like to keep that as a last case scenario since there's a lot of data stored in here.

Thanks in advance!

Edited by catnapgood, 13 July 2012 - 05:37 PM.


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#2 KING_OF_SAND

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Posted 13 July 2012 - 06:43 PM

Have you ran a startup repair via the Windows 7 disk?

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#3 catnapgood

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Posted 13 July 2012 - 11:25 PM

Mod Edit: Removed unnecessary quote - Hamluis.

I do not have the disc to run the repair with.

Edited by hamluis, 17 July 2012 - 06:55 PM.
Removed quote - Hamluis.


#4 noknojon

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Posted 14 July 2012 - 12:16 AM

Hi -
What is the Maker and Model please - There may be a backup install in the system -

#5 Artrooks

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Posted 14 July 2012 - 01:30 PM

Hello catnapgood,

STOP 0x000000ED: UNMOUNTABLE_BOOT_VOLUME

"Usual causes: Hard drive problem, File system problem, Improper boot parameters"
(http://www.carrona.org/bsodindx.html#0x000000ED)

I would first attempt to rescue any important data from the drive and then run the hard drive manufacturer's diagnostic software to make sure that the drive isn't failing.

Since the computer is not booting properly, you will need to create a bootable CD to accomplish this. I would recommend that you create the Ultimate Boot CD per below:

Please download the Ultimate Boot CD (UBCD) from here or here (359 MB Iso file). Burn the ubcdxxx.iso file to create a bootable CD.
  • Don't know how or can't burn an "Iso" image?
  • Download ImgBurn from here.
  • Install the software then start ImgBurn.
  • Select "Write Image file to disk" then under "Source" click on the "folder icon" Posted Image to the right and select the "iso" file location.
  • Click on this icon to "Start." Posted Image
Set the ailing computer to boot from the CDROM first, then restart your computer with the UBCD Disk. (For how to set CDROM drive to boot first, go here).

1.) Backup any important data using File Manager: (Note: Data rescue may not work if the drive has been badly damaged)
  • Boot the computer from the newly created UBCD.
  • At the menu, arrow down to Parted Magic V6.6 and press <Enter>.
  • Start with "Default Settings" and press <Enter>.
  • When the Desktop loads, plug in USB flash drive, then double click File Manager icon.
  • Your hard drive and USB flash drive will both be visible in the left pane.
  • Click on your hard drive and navigate to My Documents folder (Users\<username>\My Documents).
  • Copy and paste work using the mouse right context menu just as in Windows.
  • When finished with data rescue, click taskbar disk icon to the far left, Logout, Reboot the computer, and allow the UBCD to restart.
2.) Determine hard drive manufacturer:
  • Arrow down to System at the UBCD menu and press <Enter>.
  • Arrow down to Astra V5.50 and press <Enter>.
  • Press N to continue and arrow down to Storage, HDD Model (WDC= Western Digital; ST=Seagate; HTS = Hitachi).
  • Ctr-Alt-Del to reboot to the UBCD menu.
3.) Run the Manufacturer's hard drive diagnostics software:
  • Arrow down to HDD from the UBCD menu and press <Enter>.
  • Arrow down to Diagnosis and press <Enter>.
  • Select the appropriate hard drive tool to match your drive. (note: arrow down for more tools listed below the menu)
  • Run the Short test first and then the Extended or Long test.
  • If given the option to repair the drive, allow it but ONLY if you have backed up all important data on the drive.
  • Any reported errors in either test should make you suspect a failing hard drive.
When in doubt regarding the appropriate hard drive tool, try SeaTools for DOS V2.23 as it should run on most drives.



Edited to correct path to My Documents folder in Windows 7.

Edited by Artrooks, 15 July 2012 - 09:13 AM.

Regards,
Brooks



 


#6 catnapgood

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Posted 15 July 2012 - 02:27 AM

Hi -
What is the Maker and Model please - There may be a backup install in the system -


Samsung, do they install a backup partition?

#7 S3cS3arch3r

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Posted 15 July 2012 - 06:47 AM

As Artrooks mentioned, there's probably more than OS damage alone...
I'd advice you to follow up on HIS POST before looking at the OS itself...

-Sec

#8 Wds 7

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Posted 15 July 2012 - 10:23 AM


Hi -
What is the Maker and Model please - There may be a backup install in the system -


Samsung, do they install a backup partition?



Samsung ...???? what is the model ..? how old is it ...?

#9 catnapgood

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Posted 16 July 2012 - 07:35 PM

As Artrooks mentioned, there's probably more than OS damage alone...
I'd advice you to follow up on HIS POST before looking at the OS itself...

-Sec

I have been looking at Artrook's post. ;^^ It's taking me some time though. I do not have a thumb drive on me. But, I have created a UBCD and I am able to run it and have the laptop at a point where I can backup the files. I'm in the process of saving everything to a CD. ;;^^ So I haven't been trying to seem rude.

#10 catnapgood

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Posted 16 July 2012 - 07:43 PM



Hi -
What is the Maker and Model please - There may be a backup install in the system -


Samsung, do they install a backup partition?



Samsung ...???? what is the model ..? how old is it ...?

Sorry, sorry. ;^^ I was being rather lazy with that post. Since then I was able to contact my friend and get the type it's a Samsung Notbook Chronos series 7 NP700z5B-w.
http://www.laptopmag.com/review/laptop/samsung-series-7-chronos.aspx
It is just over a year old, so there isn't a warranty.

Edited by catnapgood, 16 July 2012 - 07:45 PM.


#11 catnapgood

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Posted 16 July 2012 - 08:31 PM

Mod Edit: Removed unnecessary quote - Hamluis. Please...use the REPLY button, rather than the QUOTE button for normal replies to comments - Hamluis

Thank you, Artrooks. Sorry for the late reply, I've been working on this but slowly, due to resources.
I have created an UBCD.
Tried to back up data, with a CD (I do not have a Thumbdrive on hand which is rather embarassing. ;^^ ) But, as it showed the CD or the original files were write protected. ;c I also took another's advice from an older forum elsewhere about a classpnp.sys error, and I replaced the file with a copy. But, the error persisted.

On step 2, under storage there is only "Floppy Drive:" And, "HDD Size:" So I can not check the model of the disc.
I will try SeaTools for DOS V2.23 as reccomended.

EDIT:: "Selected Drive Information No Hard Drives Found."
Test information and results came out with no controllers detected.

Edited by hamluis, 17 July 2012 - 06:53 PM.
Removed quote - Hamluis.


#12 Artrooks

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Posted 17 July 2012 - 07:10 AM

Hello catnapgood,

Just for clarification, after booting the UBCD, was your system hard drive present in File Manager? Could you actually navigate to and see the files that you wish to back up? If your data was visible, then the drive was recognized and mountable. If in doubt, please double check.

Regards,
Brooks



 


#13 catnapgood

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Posted 17 July 2012 - 04:57 PM

Mod Edit: Removed unnecessary quote - Hamluis.

Yes, I was able to see and navigate throught the drive's files with the UBCD.

Edited by hamluis, 17 July 2012 - 07:52 PM.
Removed quote - Hamluis.


#14 Artrooks

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Posted 17 July 2012 - 07:01 PM

Hello,

Yes, I was able to see and navigate throught the drive's files with the UBCD.



That is a good sign. If you can see your files, you should be able to copy them. I have played with the Simple CD Burner included in Parted Magic; however, I was unable to access my system drive in order to copy files so I am at a loss regarding advising you how to accomplish this via CD. If you can borrow a flash or an external hard drive from a friend, you should be able to copy any important files, just like in Windows. Backing up files should be your first priority. Troubleshooting can proceed thereafter.

Regards,
Brooks



 


#15 Wds 7

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Posted 17 July 2012 - 07:30 PM

Mod Edit: Removed unnecessary quote - Hamluis.

Go here to download and install .. Use the key you have on the back of the laptop to activate .

64-bit Windows 7 Professional x64 SP1 (bootable):

http://msft.digitalrivercontent.net/win/X17-24281.iso

Edited by hamluis, 17 July 2012 - 07:55 PM.
Removed unnecessary quote - Hamluis.





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