Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Win7 "critical error" restarting in 1 minute message--infection?


  • Please log in to reply
2 replies to this topic

#1 PapagenoX

PapagenoX

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:49 PM

Posted 13 July 2012 - 02:38 PM

On Tuesday morning around 8:15 I got a little dialog box that stated (as close as I can recall) that Windows had encountered a critical problem and would restart in one minute, and that I should save my work. When I clicked my start button I saw that the restart option was grayed out, so I just had to sit there and wait for the restart to happen. Once it did and the computer was back, everything seemed normal. I looked in the Event Viewer and the nearest thing I could find to a cause was something about lsass.exe having stopped working. Also, later I noticed in the Windows update control panel that Windows Defender had updated itself at 8 AM that morning (at least according to my OS).

Relevant details: Windows 7 Ultimate 64bit- I was running Firefox, iTunes and Steam at the time. My antivirus program is avast! free version. Everything is updated. My version of Java was one revision out of date (7 update 4 instead of 5--since fixed). I use FoxIt Reader and not Adobe so that's not a vector. I ran a full Malwarebytes scan and found nothing. Also ran TDSSkiller.exe and found no problems.

There has been no strange behavior since the forced reboot, and there were Windows updates installed yesterday, and everything seems to be behaving properly, but on another forum I frequent someone said this might be a rootkit, so I'm paranoid. Is there something I can do to be sure?

BC AdBot (Login to Remove)

 


#2 Broni

Broni

    The Coolest BC Computer


  • BC Advisor
  • 42,759 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Daly City, CA
  • Local time:11:49 PM

Posted 13 July 2012 - 08:21 PM

It looks like ZeroAccess rootkit.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

My Website

My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE

 


#3 PapagenoX

PapagenoX
  • Topic Starter

  • Members
  • 39 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:11:49 PM

Posted 13 July 2012 - 09:17 PM

Thanks, Broni, for your reply. I followed the instructions and posted the relevant files to a new topic where you indicated. Here is a link to my topic.

-José aka PapagenoX

Edited by PapagenoX, 13 July 2012 - 09:22 PM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users