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Explorer on Vista crashes when inserting front-panel USB


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#1 frikt

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Posted 12 July 2012 - 10:44 PM

Hi,

I am using Windows Vista Ultimate 6.0.6002 Service Pack 2 Build 6002 and have this occasional problem when inserting a (any!) USB storage device on the front panel slot of my CPU, sometimes Explorer crashes. This usually results in me having to manually reboot (proper shutdown is unresponsive). Other programs that might be on while inserting USB (browsers, etc) are not affected.

I wonder if this is a hardware issue?

Thank you.

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#2 Allan

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Posted 13 July 2012 - 06:46 AM

I wonder if this is a hardware issue?


Almost certainly. Is it only the one usb port that's a problem? Also, please look in device manager - are there any yellow or red symbols?

#3 frikt

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Posted 13 July 2012 - 07:26 AM

There are 2 USB slots on the front panel and both of these have the same problem. The USB slots at the back of the CPU are fine.

In Device Manager, I can see 2 items with problems (yellow icon).

i. Ports / Comunications Port (COM1)
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

ii. Storage Controllers / Microsoft iSCI Initiator
"Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

The other thing about this USB issue is that, the problem does not arise if a USB storage device is inserted before the computer is started up. It's only when the computer is already on and a USB device is inserted that Explorer crashes.

#4 Allan

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Posted 13 July 2012 - 08:39 AM

Go to the website of your computer manufacturer and download and install the chipset driver. Reboot and see if that helps.

#5 frikt

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Posted 13 July 2012 - 09:10 AM

My PC was custom built by a 3rd party company. I'm guessing I would look for the chipset driver of the motherboard's brand?

#6 Allan

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Posted 13 July 2012 - 09:13 AM

yes sir




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