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Computer crashing with strange error messages


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#1 Freezer Boy

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Posted 12 July 2012 - 07:43 PM

Hi, I've used this site before and have always gotten the help I need. I'd consider myself pretty computer savvy but right now I'm having a problem that's completely stumping me. I have a pc that I built which has been working great with no problems for about nine months and just yesterday I started getting some problems. I have been getting a BSOD a few times but unfortunately I don't remember what the message said (which I know doesn't help), now the strange thing is that I downloaded bluescreenview and it doesn't find any crashes. I've also gotten two other error message that seem completely unrelated and both pop up seemingly at random after some inactivity. One is a moving box saying "out of range" and the other is a black screen saying "reboot and select proper boot device". I've tried scanning with avast and malwarebyte's and my system comes up clean, which leads me to believe this is a hardware problem.

I know this isn't much to go on, but any help would be greatly appreciated. If you need any info or have any ideas please don't hesitate to ask.

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#2 hamluis

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Posted 13 July 2012 - 01:45 PM

<<One is a moving box saying "out of range" and the other is a black screen saying "reboot and select proper boot device".>>

Out of range messages...relate to video signal/monitor.

The boot device mexsage...could be a number of things, we need more data (when, how often, does it happen in safe mode, etc.).

Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792

Louis

#3 Freezer Boy

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Posted 13 July 2012 - 02:00 PM

Thanks for the response. Here is my specs: http://speccy.piriform.com/results/tdBI3uBaZFGzsfxEbHRzHZv

As for the boot device message, it seems to happen any time the computer has been idle for some amount of time. I haven't been in safe mode yet so I can't say if it happens there or not.

#4 hamluis

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Posted 13 July 2012 - 05:40 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkbox:
List last 10 Event Viewer log

Click Go and paste the content into your next post.

Louis

#5 Freezer Boy

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Posted 14 July 2012 - 09:13 AM

Here you go,


MiniToolBox by Farbar Version: 25-06-2012
Ran by Pete (administrator) on 14-07-2012 at 10:12:17
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/14/2012 05:53:11 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2012 03:49:34 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (07/14/2012 03:29:17 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 09:31:12 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 07:05:21 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 05:43:53 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 04:10:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 02:23:40 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 01:05:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 00:01:23 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (07/14/2012 10:10:39 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (07/14/2012 10:10:37 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (07/14/2012 10:10:35 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:50:18 AM on ?7/?14/?2012 was unexpected.

Error: (07/14/2012 05:51:27 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (07/14/2012 05:51:23 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (07/14/2012 05:51:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:26:24 AM on ?7/?14/?2012 was unexpected.

Error: (07/14/2012 03:27:33 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (07/14/2012 03:27:27 AM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2

Error: (07/14/2012 03:27:24 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 10:27:18 PM on ?7/?13/?2012 was unexpected.

Error: (07/13/2012 09:29:26 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.1 service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (07/14/2012 05:53:11 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/14/2012 03:49:34 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (07/14/2012 03:29:17 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 09:31:12 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 07:05:21 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 05:43:53 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 04:10:55 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 02:23:40 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 01:05:11 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/13/2012 00:01:23 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


**** End of log ****

#6 Freezer Boy

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Posted 18 July 2012 - 11:31 AM

For about a week I've been having problems with a custom built pc. It was built about 9 months ago and this is the first of any problems. Basically anytime the computer was left idling it would crash and I would get a screen saying "reboot and select proper boot device." All of my scanners didn't pick up any errors, so I assumed it was either a windows issue or a hardware problem. Just yesterday I tried reinstalling windows 7 to see if that would fix it, and I'm still having issues unfortunately when the computer is idling. I got one BSOD that said "kernel data inpage error," and the rest have just had error codes, but unfortunately bluescreenview is not able to find my BSOD files so I can't give any more information on that. At this point I figure it has to be a hardware issue since reinstalling windows didn't fix it. I'm thinking it may be my SSD which is my boot drive that's giving me the issue but I don't know how to be sure.

Any help would be greatly appreciated.

And here are my specs by the way:

http://speccy.piriform.com/results/WrhViDrCAQgUI3E8sWjCa35

#7 AustrAlien

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Posted 18 July 2012 - 10:09 PM

I am going to ask a Mod to merge this new topic of yours with your previous one, since what I am about to post is based on info in that topic and not this one.

Re: errors in the system event log collected with MiniToolBox

The AODDriver4.1 service failed to start due to the following error:
%%2


AOD is AMD's total system OverDrive, and not CCC's Overdrive for Radeon cards.

Source: post #9

Have a look at post #8 in the following link and see if it is applicable in your case:
  • http://www.rage3d.com/board/showpost.php?p=1336884034&postcount=8
If the information in the above link does not stop the BSODs, then:
  • Disable automatic restart.
  • Collect some more information.
=====================================================
It seems that crash dumps are not being created &/or saved for recent BSODs. It will therefore be necessary for you to record and post details that you see on-screen of the BSOD error messages.

Please disable "automatic restart on system failure":

======================================================
Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

:step1: Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)
... with one exception to the following line under Step 4:
  • "Create a new thread HERE and attach the file(s)."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).
  • Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.
See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

    I can recommend Posted Image: Also suitable is Posted Image

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#8 Freezer Boy

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Posted 19 July 2012 - 07:33 AM

Thank you for responding, I really appreciate any help you can offer.

I actually found that exact same link when I was searching for the problem myself, but I couldn't find it in my device manager even after showing hidden devices. But from doing more research I found that there was also drivers failing relating to AMD's video card software and everyone reccommended going back to 12.1, which has removed all of the errors from my event viewer.

And here is the zip file:

http://www.mediafire.com/?0lr6a10exhhxli8

I will post the BSOD error message next time it appears.

Edited by Freezer Boy, 19 July 2012 - 08:14 AM.


#9 Freezer Boy

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Posted 19 July 2012 - 08:12 AM

And here is the info from my BSOD (there wasn't a message on the top):

Stop: 0x000000F4 (0x0000000000000003, 0xFFFFFA8007F8E710, 0xFFFFFA8007F8E9F0, 0xFFFFF80002F81510)

#10 AustrAlien

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Posted 19 July 2012 - 08:35 AM

STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION

Please perform the following test to see whether or not the BSOD problem exists when the 1 TB Western Digital hard drive is not connected to the system.

Physically disconnect the 1TB Western Digital hard drive.

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#11 AustrAlien

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Posted 19 July 2012 - 08:53 AM

Re: Crucial 60GB M4-CT064 M4SSD2 SATA Disk Device (SSD)

Something for you to consider perhaps: SSD & firmware update.
  • I must get some sleep now.

http://www.crucial.com/store/partspecs.aspx?imodule=ct064m4ssd2

http://www.techpowerup.com/151255/Crucial-M4-New-0009-Firmware-Update-Steps-up-Speeds-by-20-.html

http://www.crucial.com/support/firmware.aspx

http://forums.crucial.com/t5/media/v1/gallerypage/user-id/16687/image-id/3147i3A6B0556D2D66B49
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#12 Freezer Boy

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Posted 19 July 2012 - 10:22 AM

So I disconnected the 1TB drive and my computer would not even boot up, I just kept getting the message saying "reboot and select proper boot device", which doesn't make sense because it should be able to boot up just with the SSD since that's where windows is installed. The only way I could get it to actually boot up was once I connected 1TB drive in again.

And in regards to the SSD firmware I've already tried doing that but my SSD is already updated to the latest version.

Edited by Freezer Boy, 19 July 2012 - 10:23 AM.


#13 AustrAlien

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Posted 19 July 2012 - 04:22 PM

Re: Crucial 60GB M4-CT064 M4SSD2 SATA Disk Device (SSD)

Thanks to NSD for providing this link:

Look at this ...
http://www.dvhardware.net/article52615.html


Crucial M4 SSDs hit major firmware glitch after 5000 hours Posted on Friday, January 06 2012

... users of Crucial's M4 solid state disks are complaining about a major firmware glitch that causes Windows to crash very frequently after using the drive for around 5,000 hours:


The SMART report indicates that you have clocked up 5309 hours:

09 Power-On Hours (POH): 100 (100) Data 00000014BD

Converting the hex number to decimal gives 5309.
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#14 AustrAlien

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Posted 19 July 2012 - 04:38 PM

Thanks again to NSD for following up with this information:

Firmware 0009 has the bug that sounds a lot like his situation. Firmware 000F is supposed to be the fixed version.

I believe the firmware version shows in Windows Device Manager as the property 'Device ID'.
1) Click on the Start menu
2) Open Control panel> System> Hardware
3) Select device manager
4) Expand disk drives
5) Right click on the drive and select properties
6) Select details tab > select hardware lds from the drop down menu and the firmware version will be displayed towards the right hand side.


Edited by AustrAlien, 19 July 2012 - 04:39 PM.

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#15 Freezer Boy

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Posted 19 July 2012 - 05:17 PM

Well that definitely sounds like the problem I'm having. I just checked and I have Firmware 0009, I'll update to 000F and see if that fixes it.




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