Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Multiple infections


  • Please log in to reply
3 replies to this topic

#1 twintone

twintone

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 12 July 2012 - 03:18 PM

I am new to this board so hello. Having dealt with many friends computers in the past I am somewhat experienced with removing viruses and Trojans for them, but I am having some major issues with this one. I have a friends laptop I am trying to clean up. No AV software at all! Here is what I know so far.

Windows 7 64bit

I don't think SP 1 is even installed, but I am unable to open system to check.

Ran MalwareBytes quick scan and get the following:

Trojan.Cleaman - C:\Users\Zoyde\Local Settings\dplayx.dll
Trojan.Cleaman - C:\Users\Zoyde\Local Settings\Application Data\dplayx.dll

Installed and ran Avast! and get the following:

16 threats - just listing what Avast detects them as

SVC: mafwboot > C:\Windows\system32\cvsnt.dll - Win64:ZAccess-E[Rtk]

Win32:Zbot-OGZ[Trj]
Win32:Sirefef-FQ [Drp]
Win32:Sirefef-HO [Rtk]
Win64:ZAccess-E [Rtk]

So apparently he has a trojan, and a couple rootkits. Would appreciate some assistance on cleaning this thing up. The first time I let Avast! delete all the threats the laptop became unbootable and I was forced to restore. So I am back to square one with the system still infected.

Many thanks to anyone that might want to help me out.

BC AdBot (Login to Remove)

 


#2 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:02:02 AM

Posted 12 July 2012 - 03:30 PM

Since you have Zero Access:

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

#3 twintone

twintone
  • Topic Starter

  • Members
  • 26 posts
  • OFFLINE
  •  
  • Local time:02:02 AM

Posted 12 July 2012 - 04:13 PM

Thank you for the quick response. I was able to generate the logs with DDS. The system is 64bit, so the GMER log was skipped as it says to do. I have posted the logs here http://www.bleepingcomputer.com/forums/topic460431.html

Edited by twintone, 12 July 2012 - 04:14 PM.


#4 Jimbob85

Jimbob85

  • Members
  • 308 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:VA, USA
  • Local time:02:02 AM

Posted 12 July 2012 - 04:15 PM

You are welcome. Please note that there are a LOT of people asking for help so it may take a while until the team can get to you. Good Luck!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users