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How do I Intialize laptop's internal camera for Skype


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#1 GavintheGreat

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Posted 12 July 2012 - 01:39 PM

my daughter has an acer aspire 5534 laptop running windows 7. She has had it for about 3 years but has never used the builtin camera. We can not figure out how to install/initialize it so she can use Skype. :huh:

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#2 KING_OF_SAND

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Posted 12 July 2012 - 01:57 PM

First you are going to want to make sure you have the driver installed for your camera.

Click Start> Control Panel> Hardware and Sounds> Devices and Printers
There you will see a camera Icon or something labeled as "camera"

In Skype the only way to do video calls is with a premium service "paid Skype account" or she is in a call with someone who is using a premi Skype account.

But in Skype you will see a few settings on the bottom of the call window one looks like a mic for mute and I THINK to the right you will see a camera with a X through it meaning it is off. Click that.

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#3 GavintheGreat

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Posted 12 July 2012 - 03:38 PM

I can not seem to find the camera - is there another way to search for it - she is certain the laptop has one but I am now questioning it.

#4 KING_OF_SAND

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Posted 12 July 2012 - 03:52 PM

http://us.acer.com/ac/en/US/content/drivers search for your laptop (Aspire 5534) and download the camera driver.

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#5 GavintheGreat

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Posted 12 July 2012 - 05:00 PM

I downloaded the driver.
Looked in devices/printers and it was not there.
Went into >programs >acer crystal eye webcam pop says camera not found

#6 KING_OF_SAND

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Posted 12 July 2012 - 05:20 PM

Lets see if it is even being detected as hardware to begin with.

Start> "right click" Computer> Manage> Device Manager

Is there anything on that list that has a yellow explanation mark?

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#7 GavintheGreat

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Posted 12 July 2012 - 05:44 PM

two things both are lexmark printers from school - nothing else

#8 jhayz

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Posted 13 July 2012 - 02:06 AM

In device manager, its usually imaging devices. Expand the plus sign. Check the icon or type Acer crystal eye webcam on search programs and files box on your start menu.

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#9 GavintheGreat

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Posted 13 July 2012 - 08:37 AM

No camera under device manager anywhere.

I ran acer crystal eye webcam and it said camera not found.

Could camera be damaged?

#10 rotor123

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Posted 13 July 2012 - 12:07 PM

For what its worth, Acer laptops with or without a webcam use the same bezel around the screen.
So it can look like it has a webcam but the hardware isn't there.

I have one that I bought for a specific purpose when Windows 7 first came out. It looks like it has a webcam, but there is no webcam and it never claimed to have one.

I don't think Aspire 5534 is the entire model. On the bottom should be label that says for example 5534-xxxx where the xxxx are the rest of the model number, My Acer model number ends in -5535.

Once you have the entire model number then a search for the exact hardware specs can be made

Roger

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#11 GavintheGreat

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Posted 13 July 2012 - 02:11 PM

It is an acer 5534-1096 I checked specs on line and they say it comes with a camera.

#12 rotor123

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Posted 13 July 2012 - 03:25 PM

Well if it is supposed to have a webcam then the next step would be to check the cable from the webcam to the motherboard and if that doesn't do it, then open the screen and check the cable at the webcam itself.

Service manual here: http://tim.id.au/laptops/acer/aspire%205534.pdf
If you do open it up, be very careful the connectors used in laptops are delicate

Taking quick look at the pdf it appears that the camera is on the same cable as the screen.

If the cable is good then the next thing is replace the camera.

You might find this one interesting.
Acer Aspire 5920 webcam problem
http://www.bleepingcomputer.com/forums/topic449812.html/page__p__2668612__hl__acer__fromsearch__1#entry2668612

Good Luck
Roger

Edited by rotor123, 13 July 2012 - 03:26 PM.

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#13 GavintheGreat

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Posted 13 July 2012 - 03:27 PM

Thanks I will get on it this weekend and let you know :busy:

#14 rotor123

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Posted 13 July 2012 - 03:38 PM

And if you open the screen, be careful it is easy to lose the screw covers as well as crack the screen. And the little plastic tabs that lock it in place between the screws break easy. be very careful to follow the instructions.

I suspect if it were mine and I felt a need for a webcam I'd just get a cheap one. As it is I prefer not having one as that way if a virus got into my laptop it couldn't be used to turn on the webcam remotely and spy on me.

Good Luck
Roger

Edited by rotor123, 13 July 2012 - 03:39 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
Forum Rules,    The BC Welcome Guide

167 @ June 2015





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