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Blue Screen After Installing Windows updates


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9 replies to this topic

#1 depogirl

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Posted 12 July 2012 - 01:27 PM

HI all recieved this on two computers after updates need help. Not sure if I need to get to recovery console or not
can you please help this is from the first computer using blue screen view


==================================================
Dump File : Mini071212-08.dmp
Crash Time : 7/12/2012 10:26:49 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-08.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini071212-07.dmp
Crash Time : 7/12/2012 10:12:29 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-07.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini071212-06.dmp
Crash Time : 7/12/2012 10:05:19 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-06.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini071212-05.dmp
Crash Time : 7/12/2012 10:03:14 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-05.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini071212-04.dmp
Crash Time : 7/12/2012 9:44:03 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-04.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini071212-03.dmp
Crash Time : 7/12/2012 9:40:02 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini071212-02.dmp
Crash Time : 7/12/2012 9:37:31 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

==================================================
Dump File : Mini071212-01.dmp
Crash Time : 7/12/2012 9:05:43 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x1000000a
Parameter 1 : 0x8bdc75f9
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x804e4232
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+20a2c
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+d232
Stack Address 1 : ntoskrnl.exe+d8c5
Stack Address 2 : ntoskrnl.exe+100db
Stack Address 3 : ntoskrnl.exe+617dd
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini071212-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
==================================================

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#2 KING_OF_SAND

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Posted 12 July 2012 - 01:59 PM

Did the updates fully install before the BSOD?

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#3 depogirl

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Posted 12 July 2012 - 02:02 PM

not sure it happened last night and its been a BSOD since any advice? i am running the check errors on c now

#4 depogirl

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Posted 12 July 2012 - 02:35 PM

Hello
anything you can assist advise on? I have two computers out of production and I need to get them bakc up and running
pelase help

#5 depogirl

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Posted 12 July 2012 - 03:32 PM

Hello I really need some help here can someone please reply???

#6 hamluis

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Posted 12 July 2012 - 04:38 PM

Your errors reflect a file system problem (on the surface)...I'd try running the chkdsk /r command.

Start/Run...type chkdsk /r exactly as I have it and hit Enter. Type Y in new screen and hit Enter. Reboot the system.

The command will execute...then boot into Windows.

If you still get the same errors after doing this...it's a more serious issue, possibly a bad hard drive.

Louis

#7 depogirl

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Posted 12 July 2012 - 04:40 PM

i was able to start by booting from a CD to the last known good configuratin should i still run this?

#8 Stevet2

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Posted 12 July 2012 - 05:04 PM

Hi,

I have 3 machines at my office with the same problem and I ran across your post while looking for a solution. From the looks of your dump files, it looks like your ntfs.sys driver file is corrupted. These links show how replace the file from a windows cd or copy it from a working machine. I plan to try this when I get to work in the morning....maybe it will work for you? Good luck :)
http://support.microsoft.com/kb/822800
http://www.ehow.com/how_5924349_fix-corrupt-ntfs_sys-windows-disk.html

#9 depogirl

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Posted 12 July 2012 - 05:48 PM

It appears this is a known issue from Symantec End point Protection http://www.symantec.com/business/support/index?page=content&id=TECH192811 i am getting what I need here
on fixing the issue. the article is well written and I hope it helps someone else who is running EPP

#10 hamluis

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Posted 12 July 2012 - 07:31 PM

Nice work, depogirl :thumbsup: , thanks for letting us know.

Happy computing :).

Louis




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