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I need help! Malware problem?


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3 replies to this topic

#1 Hinesward

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Posted 12 July 2012 - 04:15 AM

I just logged on today and had to bing search help since google was apparently down. Other sites are down too by this "Security" problem. The problem being that like in the topic description The Site's security certificate is signed using a weak signature algorithm! I dont know what to do and its on multiple sites i visit. Help? i think it might be a virus or some sort. Im not very good with all this any help is asked for.

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#2 TheShooter93

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Posted 16 July 2012 - 12:31 PM

Hello Hinesward,

My name is Cody and I'll be helping you clean up your computer.

I will reply as soon as possible (typically within 24 hours).

Some points for you to keep in mind:

  • Do NOT run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: When you post your reply, do not use the Posted Image button but use the Posted Image button instead.

In the upper right hand corner of the topic you will see the Posted Image button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


#3 TheShooter93

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Posted 17 July 2012 - 06:35 AM

Hello Hinesward,

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


#4 Elise

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Posted 27 July 2012 - 03:53 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


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